If you’ve been using Dashlane for your password management needs but have decided it’s time to cancel your subscription, you’re not alone. Whether it’s because you found a better alternative, you want to try a different password manager, or simply don’t need the premium features anymore, cancelling your Dashlane subscription can seem confusing at first.
Don’t worry — this article will guide you through the entire cancellation process smoothly and without frustration. You’ll learn the best methods to cancel, what to expect after cancelling, and tips to ensure you don’t lose access to your important password data.
Before diving into how to cancel, let’s consider some common reasons people decide to stop their Dashlane subscription:
Cost concerns: Premium password managers like Dashlane come with a recurring fee. You might want to save money or try a free alternative.
Switching services: Maybe you want to try another password manager that better fits your needs or budget.
Not using premium features: Sometimes users realize they don’t actually need advanced features like VPN, dark web monitoring, or secure file storage.
Temporary pause: You might want to cancel now and resubscribe later.
Whatever your reason, cancelling should be straightforward and hassle-free. Dashlane offers clear steps to help you do just that.
Cancelling a subscription doesn’t mean losing access to all your data immediately. Here are some key points to keep in mind:
Data retention: After cancellation, you’ll still be able to access your saved passwords, but only with the basic, free features of Dashlane.
No refund guarantee: Dashlane’s refund policy can vary depending on when you cancel and your payment method. Often, subscriptions are non-refundable after the billing cycle starts.
Subscription expiry: Canceling stops future renewals but doesn’t immediately terminate your current subscription period. You’ll retain premium access until the end of the billing cycle.
Backup your data: Before cancelling, it’s a good idea to export or back up your passwords and important data securely just in case.
The cancellation process depends on how you subscribed to Dashlane. The three main methods are directly through Dashlane’s website, via Apple’s App Store, or through Google Play Store. Let’s explore each one carefully.
If you subscribed directly through Dashlane’s website, here’s how to cancel:
Log in to your Dashlane account on their official website using your email and password.
Go to your account settings or subscription section.
Find the option for subscription management or billing.
Select cancel subscription and follow the prompts.
You might be asked to provide a reason for cancellation—this is optional.
Confirm the cancellation.
After you confirm, your subscription will not renew at the next billing cycle, but you will continue to have premium access until the current subscription expires.
If you purchased your Dashlane subscription through the Apple App Store on your iPhone or iPad, you’ll need to cancel through Apple’s subscription management:
Open the Settings app on your iOS device.
Tap your Apple ID name at the top.
Select Subscriptions from the menu.
Locate your Dashlane subscription in the list.
Tap on it and select Cancel Subscription.
Confirm the cancellation.
Once canceled, your subscription will remain active until the end of the current billing cycle, and it won’t automatically renew afterward.
If you purchased Dashlane through the Google Play Store on an Android device, follow these steps:
Open the Google Play Store app.
Tap your profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find and select your Dashlane subscription.
Tap Cancel subscription and follow the instructions.
Confirm cancellation.
Just like with Apple, your subscription will remain valid until the billing period ends.
Once you’ve cancelled, Dashlane will:
Stop charging your payment method at the next renewal date.
Downgrade your account to the free version once the current subscription expires.
Continue to provide you access to basic password management features in the free plan.
Remove premium benefits like VPN, dark web monitoring, priority support, and more after expiration.
Make sure to export your password vault or sync your data to another device if you plan to switch services.
If you want to keep a copy of your passwords or move them to another service, it’s wise to export your data first.
To export passwords:
Log in to your Dashlane app or web account.
Go to the Passwords section.
Look for an export or backup option.
Follow the prompts to download your passwords as a CSV file or other supported formats.
Be extremely careful with the exported file—it contains all your passwords in plain text, so store it securely and delete it once imported elsewhere.
Here are some helpful tips to avoid common issues:
Cancel early: Don’t wait until the last minute; canceling a day or two before renewal gives you peace of mind.
Check your payment method: Sometimes subscriptions renew through third parties or app stores, so ensure you’re canceling on the right platform.
Contact support if stuck: If you have trouble canceling, Dashlane’s customer service can guide you through.
Keep a screenshot: Take a screenshot of your cancellation confirmation just in case.
If you’re cancelling because you don’t want to pay for premium right now but still want to use Dashlane’s services, consider:
Downgrading to the free version: You can keep the free basic password manager without premium features.
Pausing your subscription: Some services allow pausing rather than full cancellation—check if Dashlane offers this.
Users sometimes face these issues:
Can’t find cancellation option: Make sure you’re logged into the correct account and on the right platform (website, Apple, Google).
Subscription still renewing after cancellation: This usually means cancellation wasn’t processed fully. Double-check your subscription status or contact support.
No refund received: Refunds are handled case-by-case and aren’t guaranteed. Always review the refund policy before purchasing.
Cancelling your Dashlane subscription doesn’t have to be stressful. By following the right steps based on how you purchased the service, you can stop your subscription without losing access to your vital password data immediately.
Remember to export your passwords safely before cancellation and confirm your cancellation through the correct platform. Whether you’re moving to a new password manager or just taking a break from premium features, managing your subscription is your right as a user.
If you ever decide to come back to Dashlane, reactivating your subscription is just as easy.