Last Updated: July 15, 2026
Welcome to DANZA-SON PRIVATE LIMITED ("Company", "We", "Us", or "Our").
This Refund Policy explains the rules, conditions, rights, and responsibilities related to cancellations, refunds, returns, payment reversals, and order-related refund requests for purchases made through Our website, mobile application ("App"), and related services (collectively, the "Services").
Our platform provides both Business-to-Consumer (B2C) and Business-to-Business (B2B) services, allowing individual customers and verified business customers to browse products, place Orders, make payments, and use Our Services.
This Refund Policy applies to all Users, including B2C Users, B2B Users, customers, and any person or business entity purchasing products or services through Our Website, Android Application, iOS Application, or any other platform operated by DANZA-SON PRIVATE LIMITED.
By accessing Our Services, placing an Order, making a payment, or requesting a refund, You acknowledge that You have read, understood, and agree to comply with this Refund Policy, Our Terms of Service, Privacy Policy, and other applicable Company policies.
If You do not agree with this Refund Policy, You should not place Orders, make payments, or use Our Services.
This Refund Policy is created to maintain transparency, define refund eligibility, explain cancellation procedures, protect Users and the Company, and provide a fair process for resolving payment and order-related concerns.
Welcome to DANZA-SON PRIVATE LIMITED ("Company", "We", "Us", or "Our").
This Refund Policy explains the terms, conditions, and procedures applicable to cancellations, refunds, returns, and payment-related issues for products and services purchased through Our website, mobile application ("App"), and related platforms (collectively referred to as the "Services").
Our Services are available for both Business-to-Consumer (B2C) customers and Business-to-Business (B2B) customers. This policy applies to all Users who place Orders, make payments, or purchase products and services through Our Website, Android Application, iOS Application, or any other platform operated by DANZA-SON PRIVATE LIMITED.
The purpose of this Refund Policy is to provide clear information regarding refund eligibility, cancellation procedures, refund processing, payment verification, and responsibilities of both Users and the Company.
By placing an Order, making a payment, or using Our Services, You acknowledge that You have read, understood, and agree to be bound by this Refund Policy along with Our Terms of Service and other applicable Company policies.
If You do not agree with any part of this Refund Policy, You should not place Orders or use Our Services.
This Refund Policy applies to all purchases, Orders, payments, cancellations, and refund requests made through the platforms and services provided by DANZA-SON PRIVATE LIMITED.
This policy applies to:
Website Users: Customers who access and use Our official Website to browse products, place Orders, and make payments.
Android and iOS App Users: Customers who use Our mobile applications to access Our Services, place Orders, and manage transactions.
B2C Customers: Individual customers who purchase products or services for personal use.
B2B Customers: Verified business customers who purchase products or services for business purposes.
Online and Manual Payments: Payments made through available payment methods, including Company-provided payment options and payment verification processes.
This Refund Policy covers:
Order cancellation requests.
Payment verification-related issues.
Refund eligibility and approval.
Refund processing procedures.
Product return or replacement requests, where applicable.
Payment disputes and transaction-related concerns.
This Refund Policy does not apply to third-party products, services, platforms, or transactions that are not directly provided or controlled by DANZA-SON PRIVATE LIMITED. Such transactions may be governed by the respective third-party provider's terms and policies.
By using Our Services, You acknowledge and agree that all refund-related matters will be handled according to this Refund Policy, Our Terms of Service, and applicable laws.
DANZA-SON PRIVATE LIMITED allows Users to request cancellation of Orders placed through Our Website, Android Application, iOS Application, or other platforms operated by the Company, subject to the conditions mentioned in this Refund Policy.
Users may request Order cancellation before the Order has been confirmed, processed, shipped, or fulfilled by the Company.
Cancellation requests must be submitted through the available support channels or features provided on Our Platform.
The Company will review the cancellation request and determine whether the Order is eligible for cancellation based on its current status.
An Order cancellation request may be accepted if:
The Order has not yet been processed or fulfilled.
Payment verification has not been completed.
The product or service has not been dispatched or delivered.
The cancellation request is received within the permitted cancellation period.
Once an Order has been confirmed, processed, shipped, delivered, or the service has been initiated, cancellation may not be possible.
In such cases, Users may be eligible for a refund, return, or replacement only according to the applicable conditions mentioned in this Refund Policy.
DANZA-SON PRIVATE LIMITED reserves the right to cancel or reject any Order if:
Payment cannot be verified.
Incorrect, incomplete, or misleading information is provided.
Fraudulent, suspicious, or unauthorized activity is detected.
The requested product or service is unavailable.
The Order violates Our Terms of Service, policies, or applicable laws.
Technical, operational, or business reasons prevent fulfillment.
If an eligible Order is cancelled:
The Company will process any applicable refund according to this Refund Policy.
Refund eligibility and refund amount may depend on the Order status, payment status, and applicable deductions, if any.
Any non-refundable charges, where applicable, may not be returned.
By placing an Order through Our Services, You acknowledge and agree that Order cancellations are subject to this Refund Policy and the Company's verification and approval process.
Customers may request cancellation of an Order placed through the Website, Android Application, iOS Application, or other platforms provided by DANZA-SON PRIVATE LIMITED, subject to the conditions mentioned in this Refund Policy.
To request cancellation, the Customer must:
Contact DANZA-SON PRIVATE LIMITED through the available support channels.
Provide accurate Order details, including Order ID and registered account information.
Submit the cancellation request as soon as possible after placing the Order.
A cancellation request may be accepted if:
The Order has not been confirmed or processed by the Company.
The product has not been dispatched or delivered.
The service related to the Order has not been started or completed.
Payment verification or Order processing is still pending.
Once an Order has been confirmed, processed, dispatched, delivered, or the service has started, cancellation may not be accepted.
In such cases, any refund, return, or replacement request will be handled according to the applicable provisions of this Refund Policy.
Customers are responsible for:
Reviewing Order details before confirming the purchase.
Providing correct delivery, contact, and payment information.
Requesting cancellation within the permitted time period.
Cooperating with the Company during the cancellation verification process.
If a Customer cancellation request is approved and payment has already been received:
The Company will process the eligible refund according to this Refund Policy.
Refund processing time may vary depending on the payment method and financial institution.
Any applicable charges, deductions, or non-refundable fees may be adjusted before issuing the refund.
DANZA-SON PRIVATE LIMITED reserves the right to approve or reject customer cancellation requests based on Order status, operational conditions, and applicable Company policies.
DANZA-SON PRIVATE LIMITED reserves the right to cancel, reject, or place any Order on hold at its discretion when necessary to protect the interests of the Company, Users, and the proper operation of Our Services.
The Company may cancel an Order in situations including, but not limited to:
Payment Verification Failure: Payment cannot be verified, payment details are incorrect, or payment proof is invalid.
Incorrect Information: Customer provides incomplete, inaccurate, misleading, or unauthorized information during the Order process.
Fraudulent or Suspicious Activity: The Company detects suspected fraud, misuse, unauthorized transactions, or activities that may harm the Company or other Users.
Product or Service Unavailability: The requested product or service is unavailable, discontinued, or cannot be fulfilled due to operational reasons.
Violation of Policies: The Order violates these Refund Policy terms, Terms of Service, Company policies, or applicable laws.
Technical or Operational Issues: Errors, system issues, inventory problems, payment issues, or other circumstances prevent successful fulfillment.
Legal or Regulatory Requirements: The Company is required to cancel the Order due to applicable laws, government requirements, or compliance obligations.
Where reasonably possible, DANZA-SON PRIVATE LIMITED will inform the Customer about the cancellation of an Order through available communication methods, including:
Email notifications.
Website or App notifications.
Customer support communication.
Other available communication channels.
If an Order is cancelled by the Company after receiving a successful payment:
Eligible refunds will be processed according to this Refund Policy.
Refunds will be issued through the original payment method or another method approved by the Company.
Refund processing time may vary depending on the payment provider, bank, or financial institution.
Any applicable non-refundable charges or deductions may be adjusted where permitted.
The cancellation of an Order by DANZA-SON PRIVATE LIMITED shall not create any obligation to provide compensation beyond the applicable refund amount permitted under this Refund Policy and applicable laws.
The Company reserves the right to review, verify, cancel, or reject any Order to prevent fraud, maintain service quality, and ensure compliance with legal and operational requirements.
DANZA-SON PRIVATE LIMITED provides refunds for eligible Orders and payments in accordance with this Refund Policy, applicable laws, and Company verification procedures.
A User may be eligible for a refund in the following situations:
Refunds may be approved when:
Order Cancellation by Company: The Company cancels an Order after receiving a successful payment due to reasons such as product unavailability, technical issues, or operational limitations.
Payment Successfully Completed but Order Not Accepted: Payment has been received and verified, but the Company is unable to accept or fulfill the Order.
Duplicate Payment: The Customer has accidentally made multiple payments for the same Order or transaction.
Payment Deducted but Order Not Created: The payment has been successfully deducted from the Customer's account, but the Order is not created due to technical or system issues.
Incorrect Charges: The Customer has been charged an incorrect amount due to a technical or payment processing error.
Eligible Return or Replacement Cases: Where applicable, products qualify for return, replacement, or refund according to the Company's return and replacement policies.
Before approving any refund request, DANZA-SON PRIVATE LIMITED may verify:
Order details.
Payment records.
Transaction information.
Uploaded payment proof.
Product or service status.
Customer-provided information.
Any other details required to process the refund request.
Submission of a refund request does not guarantee approval.
The Company reserves the right to approve, reject, or partially approve any refund request based on:
Order status.
Payment verification results.
Product/service conditions.
Applicable Company policies.
Legal and regulatory requirements.
To be eligible for a refund, Users must:
Provide accurate Order and payment details.
Submit genuine and complete information.
Cooperate with the Company's verification process.
Submit refund requests within the applicable timeframe.
Refunds will only be processed after successful verification and approval by DANZA-SON PRIVATE LIMITED.
DANZA-SON PRIVATE LIMITED reserves the right to reject refund requests in certain situations where the User is responsible for the issue, the Order has been completed, or the refund request does not meet the eligibility criteria mentioned in this Refund Policy.
Refunds may not be provided in the following cases:
Refunds may not be available if:
The Customer provides incorrect, incomplete, or misleading information while placing an Order.
The Customer enters an incorrect delivery address, contact details, or other required information.
The Customer changes their mind after Order confirmation or after processing has started.
The Customer fails to accept delivery or is unavailable to receive the Order without a valid reason.
The Customer does not follow the instructions, requirements, or conditions provided by the Company.
Refunds may not be available when:
The product or service has already been delivered, completed, or successfully provided.
The Customer has used, damaged, modified, or misused the delivered product.
The product is returned without meeting the applicable return conditions.
The issue is caused due to normal usage, negligence, or improper handling by the Customer.
The Customer fails to provide required evidence, documents, images, or information for verification.
Refunds may not be provided if:
The payment proof submitted by the User is fake, edited, duplicate, or misleading.
Fraudulent, unauthorized, or suspicious payment activity is detected.
The Customer attempts to misuse the refund process.
The payment was not successfully received or verified by the Company.
For verified B2B Customers, refunds may not be available in cases including:
Bulk Orders placed according to specific business requirements.
Customized products or services prepared specifically for the business customer.
Orders accepted under special pricing, business agreements, or negotiated terms.
Any situation where refund restrictions were communicated and accepted before placing the Order.
DANZA-SON PRIVATE LIMITED reserves the right to review each refund request individually and determine eligibility based on Order details, verification results, applicable policies, and legal requirements.
The Company may reject refund requests that do not satisfy the conditions mentioned in this Refund Policy.
DANZA-SON PRIVATE LIMITED may accept product return requests for eligible products purchased through Our Website, Android Application, iOS Application, or other platforms operated by the Company, subject to the conditions mentioned in this Refund Policy.
A Customer may request a product return if:
The product received is damaged, defective, incorrect, or different from the Order details.
The return request is submitted within the applicable return period specified by the Company.
The product is unused, in its original condition, and includes all original packaging, accessories, and documents, where applicable.
The Customer provides valid Order details and supporting evidence required for verification.
To request a return, the Customer must:
Contact DANZA-SON PRIVATE LIMITED through available support channels.
Provide the Order ID and registered account details.
Clearly describe the reason for return.
Provide supporting information, images, videos, or other proof if requested by the Company.
Follow the return instructions provided by the Company.
Returned products must:
Be unused and in original condition.
Include original packaging, labels, accessories, and documents, if applicable.
Not be damaged due to misuse, negligence, modification, or improper handling by the Customer.
Products that do not meet the required return conditions may be rejected.
Certain products may not be eligible for return, including:
Products damaged after delivery due to Customer misuse.
Products altered, modified, or repaired by the Customer.
Products without original packaging or required accessories.
Products specifically customized or prepared according to Customer requirements.
Products where return restrictions were clearly communicated before purchase.
All return requests are subject to verification by DANZA-SON PRIVATE LIMITED.
The Company may review:
Order information.
Product condition.
Images or videos submitted by the Customer.
Delivery details.
Other relevant information required for decision-making.
After successful verification of the returned product:
The Company may provide a replacement product, refund, or other resolution as applicable.
Refunds will be processed according to this Refund Policy.
Refund processing time may vary depending on the payment method and financial institution.
DANZA-SON PRIVATE LIMITED reserves the right to approve, reject, or modify any return request based on product condition, verification results, Company policies, and applicable laws.
Customers are advised to review product details carefully before placing an Order.
DANZA-SON PRIVATE LIMITED aims to provide accurate and quality products to Our Customers. In case a Customer receives a damaged, defective, incorrect, or different product from the Order placed, the Customer may raise a claim according to the conditions mentioned in this Refund Policy.
A Customer may submit a claim if:
The product received is damaged, defective, or unusable upon delivery.
The Customer receives a product different from the product ordered.
The quantity of products received does not match the confirmed Order details.
The product received has a manufacturing defect or quality issue covered under applicable Company policies.
To raise a damaged or wrong product claim, the Customer must:
Contact DANZA-SON PRIVATE LIMITED within the applicable claim period after receiving the Order.
Provide the Order ID and registered account details.
Provide clear details about the issue.
Submit supporting evidence, including product images, videos, packaging images, delivery details, or any other information requested by the Company.
Cooperate with the Company's verification process.
All damaged or wrong product claims are subject to review and verification by DANZA-SON PRIVATE LIMITED.
The Company may verify:
Order details.
Product condition.
Delivery information.
Submitted images, videos, and supporting documents.
Any other details required to determine the validity of the claim.
If a claim is approved, the Company may provide one or more of the following solutions:
Replacement of the product, subject to availability.
Refund of the eligible amount.
Store credit or another suitable resolution approved by the Company.
The final resolution will depend on product availability, claim verification results, and applicable Company policies.
A damaged or wrong product claim may be rejected if:
The claim is submitted after the specified claim period.
The product is damaged due to Customer misuse, negligence, or improper handling.
Required evidence or information is not provided.
The product has been modified, repaired, or altered by the Customer.
False, misleading, or fraudulent information is submitted.
Customers are advised to:
Check the product condition at the time of delivery wherever possible.
Report any damage, missing items, or incorrect products promptly.
Keep the original packaging and related documents until the claim is resolved.
DANZA-SON PRIVATE LIMITED reserves the right to make the final decision regarding damaged or wrong product claims based on verification results, Company policies, and applicable laws.
DANZA-SON PRIVATE LIMITED follows a payment verification process to ensure that all payments received for Orders are genuine, accurate, and properly recorded before processing Orders.
This section applies to payments made through Our Website, Android Application, iOS Application, or any other platform operated by the Company.
After completing a payment, Customers may be required to:
Upload a valid payment screenshot or proof of payment.
Provide transaction details, payment reference number, or other information requested by the Company.
Wait for verification by the Company's authorized team before Order confirmation.
Submitting payment proof does not automatically confirm an Order or guarantee acceptance.
A refund may be considered if:
Payment has been successfully deducted from the Customer's account, but the Order is not created due to technical or system issues.
Payment has been received and verified, but the Company is unable to process or fulfill the Order.
Duplicate payment has been made for the same Order.
An incorrect amount has been charged due to a payment processing error.
The Company cancels an Order after receiving successful payment.
A refund may not be provided if:
Payment is not received by the Company.
The submitted payment proof is fake, edited, duplicate, or misleading.
The payment transaction cannot be verified.
The payment was made to an unauthorized account or incorrect payment details provided by the Customer.
Fraudulent, suspicious, or unauthorized payment activity is detected.
If a payment refund is approved:
The Company will process the refund after completing necessary verification.
Refunds will generally be issued through the original payment method or another method approved by the Company.
The refund processing time may vary depending on banks, payment providers, or financial institutions.
The Company may request additional information or documents before processing a refund.
Customers are responsible for:
Making payments only through payment methods or account details officially provided by DANZA-SON PRIVATE LIMITED.
Uploading accurate and genuine payment proof.
Checking payment details before completing transactions.
Cooperating with the Company during payment verification and refund processing.
DANZA-SON PRIVATE LIMITED reserves the right to approve, reject, or delay payment-related refunds based on verification results, transaction records, security checks, and applicable Company policies.
Customers may request a refund for eligible Orders, payments, or transactions by following the refund request process provided by DANZA-SON PRIVATE LIMITED.
To submit a refund request, the Customer must:
Contact DANZA-SON PRIVATE LIMITED through the available customer support channels.
Provide valid Order details, including Order ID, registered Email Address, and account information.
Clearly mention the reason for requesting a refund.
Provide payment details, transaction information, or payment proof where required.
Submit any additional documents, images, or information requested by the Company for verification.
After receiving a refund request, the Company will review the request and verify:
Order details and status.
Payment records and transaction information.
Refund eligibility according to this Refund Policy.
Product or service status, where applicable.
Any supporting documents provided by the Customer.
Submitting a refund request does not guarantee approval.
The Company may:
Approve the refund request.
Reject the refund request if eligibility conditions are not met.
Request additional information before making a decision.
Provide an alternative resolution, such as replacement or other suitable remedy, where applicable.
Customers must:
Provide accurate and complete information.
Respond to verification requests within a reasonable time.
Cooperate with the Company's review process.
Not submit false, misleading, duplicate, or fraudulent refund requests.
The final decision regarding refund approval will be made by DANZA-SON PRIVATE LIMITED based on Order details, payment verification, applicable policies, and legal requirements.
The Company will make reasonable efforts to process valid refund requests fairly and transparently.
All refund requests submitted to DANZA-SON PRIVATE LIMITED are subject to review, verification, and approval before any refund is processed.
After receiving a refund request, the Company may evaluate:
Order details and current Order status.
Payment records and transaction information.
Reason for refund request.
Product condition, return status, or service completion status, where applicable.
Supporting documents, images, videos, or other information provided by the Customer.
Compliance with this Refund Policy, Terms of Service, and applicable laws.
A refund may be approved if:
The refund request meets the eligibility criteria mentioned in this Refund Policy.
The payment has been successfully received and verified by the Company.
The reason for refund is valid and supported by required information.
The Customer has completed any required return, verification, or claim process.
No fraud, misuse, or policy violation is detected.
The Company may reject a refund request if:
The request does not meet the refund eligibility requirements.
Incorrect, incomplete, or misleading information is provided.
Required documents or evidence are not submitted.
The refund request is related to a non-refundable case.
Fraudulent, unauthorized, or abusive refund activity is detected.
Once a refund is approved:
The Customer will be informed through available communication channels.
The refund will be initiated according to the applicable refund process.
The refund amount may be subject to applicable deductions, charges, or adjustments where permitted.
DANZA-SON PRIVATE LIMITED reserves the right to make the final decision regarding refund approval based on verification results, transaction records, Order status, Company policies, and applicable laws.
Approval of one refund request does not create an obligation to approve similar future requests.
DANZA-SON PRIVATE LIMITED will make reasonable efforts to process approved refunds within a reasonable timeframe after the refund request has been reviewed, verified, and approved.
The refund process generally includes the following stages:
Refund Approval: Once a refund request is approved by the Company, the refund will be initiated as per the applicable process.
Payment Processing: After initiation, the refund may require additional processing time depending on the payment method, bank, payment gateway, or financial institution involved.
Final Credit Time: The time taken for the refunded amount to appear in the Customer's account may vary based on the policies and processing timelines of the respective payment provider or bank.
Refunds are generally processed within:
7 to 10 business days after refund approval, unless additional verification, technical issues, banking delays, or other circumstances affect the processing time.
Refund processing may be delayed due to:
Incorrect or incomplete payment details provided by the Customer.
Additional verification requirements.
Delays from banks, payment gateways, or financial institutions.
Technical issues affecting payment processing systems.
Public holidays, weekends, or banking service limitations.
Circumstances beyond the Company's reasonable control.
Customers may contact DANZA-SON PRIVATE LIMITED for updates regarding the status of an approved refund request by providing:
Order ID.
Registered Email Address.
Payment or transaction details.
Any other information required for verification.
DANZA-SON PRIVATE LIMITED is responsible for initiating approved refunds within a reasonable timeframe. However, the Company shall not be responsible for delays caused by banks, payment providers, financial institutions, or external processing systems.
Customers are advised to verify their payment details carefully to avoid unnecessary refund delays.
DANZA-SON PRIVATE LIMITED will process approved refunds using a refund method that is appropriate based on the original payment method, transaction details, and available payment processing options.
Where possible, approved refunds will be issued through the same payment method used by the Customer for the original transaction.
Examples include:
Bank account transfer, where applicable.
Payment gateway refund to the original payment source.
Other approved electronic payment methods.
In certain situations, the Company may use an alternative refund method if:
The original payment method is unavailable.
The payment provider does not support refunds through the original method.
Additional verification requirements prevent processing through the original payment source.
Another refund method is mutually agreed upon between the Customer and the Company.
Before processing a refund, DANZA-SON PRIVATE LIMITED may request:
Bank account details.
Transaction reference details.
Proof of payment.
Identity or account verification information.
Any other details required to complete the refund securely.
Once the refund is successfully initiated by the Company:
The actual time for receiving the refunded amount may depend on the Customer's bank, payment gateway, or financial institution.
The Company is not responsible for delays caused by external payment processors or banking systems.
Customers should ensure that the payment details provided for refund processing are accurate.
To protect Customers and the Company from unauthorized transactions, DANZA-SON PRIVATE LIMITED reserves the right to verify refund requests before issuing any refund.
Refunds will only be processed to the verified Customer or authorized payment source associated with the original transaction.
DANZA-SON PRIVATE LIMITED provides Business-to-Business (B2B) services to verified business customers. Refunds for B2B Orders are subject to additional conditions due to business pricing, bulk purchases, customized requirements, and operational commitments.
A verified B2B Customer may request a refund only in eligible situations, including:
The Company is unable to fulfill a confirmed Order after receiving successful payment.
The ordered product or service is unavailable and no alternative solution can be provided.
Duplicate payment has been made for the same Order.
Payment has been successfully received but the Order cannot be processed due to Company-related reasons.
A product is delivered damaged, defective, or different from the confirmed Order details, subject to verification.
Refunds may not be available for:
Bulk Orders placed specifically according to business requirements.
Customized products or services prepared according to B2B Customer specifications.
Orders processed under special B2B pricing, discounts, or negotiated agreements.
Products that have been delivered, accepted, used, or modified by the B2B Customer.
Orders cancelled by the B2B Customer after confirmation or processing has started.
Losses caused by incorrect information, documents, addresses, or instructions provided by the B2B Customer.
Before approving any B2B refund request, DANZA-SON PRIVATE LIMITED may verify:
B2B Account details.
Order information.
Payment records.
Business documents.
Product condition.
Communication records and supporting evidence.
Any other information required for verification.
B2B Customers requesting a refund must:
Submit a refund request through official Company support channels.
Provide Order ID and registered business details.
Clearly mention the reason for the refund request.
Provide supporting documents or evidence if requested.
Cooperate with the Company's verification process.
For approved B2B refunds:
The refundable amount will be determined based on the Order status, verification results, and applicable Company policies.
Any applicable charges, deductions, taxes, processing fees, or costs may be adjusted where permitted.
Refunds will be processed according to the Company's refund timeline and approved refund method.
DANZA-SON PRIVATE LIMITED reserves the right to approve, reject, or partially approve any B2B refund request based on Order conditions, business requirements, verification results, contractual obligations, and applicable laws.
B2B Customers agree that special pricing, bulk Orders, and business-specific arrangements may have different refund conditions compared to standard B2C Orders.
DANZA-SON PRIVATE LIMITED is committed to maintaining a secure and reliable platform for all Customers and Business Users. To protect against fraudulent activities, unauthorized transactions, and misuse of the refund process, the Company may implement verification and security measures.
The Company may monitor and review activities related to:
Account registration and usage.
Order placement and payment transactions.
Uploaded payment proofs and documents.
Refund requests and claim submissions.
B2B verification information.
Suspicious or unusual activities on the Platform.
Fraudulent activities may include, but are not limited to:
Submitting fake, edited, duplicate, or misleading payment screenshots.
Providing false information during registration, Order placement, or refund requests.
Creating multiple Accounts to misuse offers, refunds, or Company services.
Making unauthorized payments or using another person's payment details without permission.
Submitting false damaged product, wrong product, or refund claims.
Uploading forged business documents or GST-related information.
Attempting to manipulate the refund or cancellation process.
Using the Platform for illegal, deceptive, or unauthorized purposes.
If DANZA-SON PRIVATE LIMITED detects or reasonably suspects fraudulent activity, the Company may:
Reject or cancel Orders.
Reject refund requests.
Delay refund processing until verification is completed.
Suspend, restrict, or terminate User Accounts.
Revoke B2B verification status.
Block access to certain Platform features.
Request additional verification documents or information.
Take appropriate legal action where required.
Report fraudulent activities to relevant authorities if necessary.
Customers and Business Users agree to:
Provide only accurate and genuine information.
Use valid payment methods.
Protect their Account credentials and payment information.
Cooperate with verification and security procedures.
Not misuse refund, return, cancellation, or payment systems.
The Company reserves the right to perform additional checks, verification procedures, and security reviews before approving Orders, refunds, returns, or account activities.
DANZA-SON PRIVATE LIMITED prioritizes the security of its platform and reserves the right to take necessary actions to prevent fraud, protect Users, and maintain trust in its Services.
DANZA-SON PRIVATE LIMITED reserves the right to modify, update, or change this Refund Policy at any time to reflect changes in our business operations, services, payment processes, legal requirements, or customer service practices.
The Company may:
Add, remove, or modify any section of this Refund Policy.
Update refund eligibility conditions, processing procedures, timelines, or methods.
Make changes required to comply with applicable laws and regulations.
Improve the refund process for better customer experience and security.
Where reasonably possible, the Company may inform Users about significant changes through:
Website notifications.
Mobile Application ("App") notifications.
Email communication.
Other available communication channels.
However, Users are responsible for reviewing the latest version of this Refund Policy periodically.
Any changes to this Refund Policy will become effective from the date they are published on the Website, App, or other official platforms of DANZA-SON PRIVATE LIMITED, unless otherwise stated.
By continuing to access or use our Website, Android Application, iOS Application, or Services after changes are published, You acknowledge and agree to be bound by the updated Refund Policy.
If You do not agree with any updated terms of this Refund Policy:
You should stop using Our Services.
You may contact DANZA-SON PRIVATE LIMITED for assistance regarding existing Orders, payments, or refund matters.
Changes to this Refund Policy will not affect refunds that have already been approved before the effective date of the updated policy unless required by applicable law.
At present, DANZA-SON PRIVATE LIMITED primarily operates as an e-commerce platform for the sale and delivery of physical products through its Website, Android Application, iOS Application, and related Services.
The Company does not generally offer digital products or digital services as part of its standard business operations.
If DANZA-SON PRIVATE LIMITED introduces digital products or digital services in the future, including but not limited to digital downloads, software, subscriptions, memberships, license keys, virtual products, online content, or other electronically delivered services, such products and services may be governed by separate terms, conditions, and refund rules.
Where applicable, the Company may establish separate policies regarding:
Eligibility for refunds.
Cancellation rights.
Access and activation of digital products or services.
Subscription billing and renewals.
Usage restrictions.
License or access termination.
Other terms applicable to digital products or services.
Any future digital products or digital services introduced by the Company, together with their applicable refund terms and conditions, will be published through an updated Refund Policy, separate product-specific terms, or other official Company policies, as required by applicable laws.
At present, DANZA-SON PRIVATE LIMITED does not offer subscription-based products, recurring billing, auto-renewal services, memberships, or any other recurring payment plans through its Website, Android Application, iOS Application, or related Services.
If the Company introduces subscription-based services or recurring billing features in the future, the applicable subscription terms, cancellation procedures, renewal conditions, billing practices, and refund rules will be published through an updated Refund Policy, Terms of Service, or other applicable Company policies.
Shipping charges paid by the Customer are generally non-refundable unless:
The Order is cancelled by DANZA-SON PRIVATE LIMITED before shipment.
An incorrect product is delivered due to the Company's error.
A damaged or defective product is received and the refund request is approved.
Applicable law requires the refund of shipping charges.
Unless otherwise agreed or required by applicable law:
Customers may be responsible for the cost of returning eligible products.
DANZA-SON PRIVATE LIMITED may bear the return shipping cost if the return is approved due to the delivery of a damaged, defective, incorrect, or wrong product caused by the Company.
The Company may provide return shipping instructions, a pickup service, or other return arrangements where available.
Shipping or delivery charges may not be refunded in situations including, but not limited to:
The Customer cancels the Order after shipment.
The Customer refuses to accept delivery without a valid reason.
The return request is rejected under this Refund Policy.
The product is returned due to Customer error, negligence, or incorrect information provided by the Customer.
DANZA-SON PRIVATE LIMITED reserves the right to determine responsibility for shipping charges and return shipping costs based on the circumstances of each Order, the reason for the return, applicable Company policies, and applicable laws.
In certain circumstances, DANZA-SON PRIVATE LIMITED may approve a partial refund instead of a full refund where it is reasonable and permitted by applicable law.
A partial refund may be provided in situations including, but not limited to:
Only part of an Order is cancelled or returned.
Only certain products within a multi-item Order are eligible for a refund.
A product is returned with missing accessories, components, packaging, or documentation.
The returned product shows signs of use, damage, or reduced value due to reasons attributable to the Customer.
Applicable shipping charges, processing fees, taxes, or other permissible deductions apply.
Any other situation where a full refund is not appropriate based on the circumstances of the Order.
The amount of any partial refund will be determined by DANZA-SON PRIVATE LIMITED after reviewing the Order details, product condition, return verification, payment records, applicable charges, and the provisions of this Refund Policy.
DANZA-SON PRIVATE LIMITED reserves the right to approve, reject, or determine the amount of any partial refund based on the specific circumstances of each case, applicable Company policies, contractual obligations, and applicable laws.
At present, DANZA-SON PRIVATE LIMITED does not offer product exchange or replacement services for products purchased through its Website, Android Application, iOS Application, or related Services.
Where a Customer is eligible for relief under this Refund Policy, the Company may, at its sole discretion and subject to verification, provide a refund where applicable. The availability of a refund does not create any obligation for the Company to provide an exchange or replacement.
If DANZA-SON PRIVATE LIMITED introduces exchange or replacement services in the future, the applicable terms, eligibility criteria, procedures, and conditions will be published through an updated Refund Policy or other official Company policies.
DANZA-SON PRIVATE LIMITED shall not be liable for any delay, failure, interruption, cancellation, or inability to fulfill any Order, process any refund, provide Services, or perform any obligation under this Refund Policy where such delay or failure results from events beyond the Company's reasonable control.
Such events may include, but are not limited to:
Natural disasters, floods, earthquakes, storms, or other acts of nature.
Fire, explosion, or other unforeseen accidents.
War, terrorism, civil unrest, riots, or public disturbances.
Government actions, laws, regulations, restrictions, or court orders.
Epidemics, pandemics, public health emergencies, or quarantines.
Labor disputes, strikes, lockouts, or shortages of workforce.
Power failures, internet outages, telecommunications failures, or cyber incidents.
Transportation delays, logistics disruptions, supply chain interruptions, or courier service failures.
Any other event beyond the reasonable control of DANZA-SON PRIVATE LIMITED.
During the occurrence of a Force Majeure event, the Company's obligations under this Refund Policy may be suspended, delayed, modified, or affected to the extent reasonably necessary.
DANZA-SON PRIVATE LIMITED will make reasonable efforts to resume normal operations as soon as reasonably practicable after the Force Majeure event has ended. Nothing in this section limits any rights or obligations that cannot be excluded under applicable law.
Customers are encouraged to contact DANZA-SON PRIVATE LIMITED and submit a refund request through the Company's official support channels before initiating a chargeback or payment dispute with their bank, card issuer, payment gateway, or financial institution.
If a chargeback or payment dispute is initiated, DANZA-SON PRIVATE LIMITED reserves the right to:
Review the related Order, payment, and transaction records.
Suspend or delay any pending refund request until the dispute is resolved.
Provide relevant Order, delivery, payment, communication, and verification records to the payment provider, bank, card issuer, or other authorized parties for dispute resolution.
Cooperate with payment service providers and financial institutions during the investigation.
If a chargeback is determined to be fraudulent, unauthorized, abusive, or submitted in bad faith, DANZA-SON PRIVATE LIMITED reserves the right to:
Reject the related refund request.
Suspend or terminate the Customer's Account.
Restrict future purchases or access to the Services.
Recover any outstanding amounts or losses permitted under applicable law.
Take any other action permitted by applicable law or the Company's policies.
All payment disputes and chargebacks will be handled in accordance with the rules of the applicable payment provider, bank, card network, payment gateway, and applicable laws. The final outcome of any chargeback or payment dispute may depend on the decision of the relevant financial institution or payment service provider.
Nothing in this section limits the Company's right to defend any chargeback, dispute unauthorized payment claims, or pursue any remedies available under applicable law.
Where applicable, taxes collected as part of an Order, including Goods and Services Tax (GST) or other applicable taxes, may be refunded only to the extent required under applicable law and subject to the approval of the related refund request.
Certain charges may be non-refundable where permitted by applicable law, including but not limited to:
Payment processing fees.
Convenience fees.
Platform or service charges.
Shipping or delivery charges, where specified under this Refund Policy.
Any other non-refundable fees disclosed at the time of purchase.
The final refundable amount may be adjusted after considering:
Applicable taxes.
Shipping or delivery charges.
Processing or service fees.
Discounts, promotional offers, coupons, or credits applied to the Order.
Any other lawful deductions permitted under this Refund Policy or applicable law.
DANZA-SON PRIVATE LIMITED reserves the right to determine the refundable amount, including applicable taxes and fees, in accordance with this Refund Policy, applicable laws, and the terms of the original transaction.
DANZA-SON PRIVATE LIMITED may offer Account Levels, Slab-based Discounts, Loyalty Benefits, or other promotional advantages to eligible Customers based on their purchase history, Order value, account activity, or other criteria determined by the Company.
Promotional Nature
Account Levels, Slab Discounts, and similar promotional benefits are offered solely at the discretion of the Company and do not have any cash value. These benefits are promotional in nature and are not redeemable for cash, refunds, or monetary compensation.
Effect of Refunds and Cancellations
If an Order is cancelled, refunded, reversed, or otherwise becomes ineligible, the Company may adjust, reduce, or revoke any Account Level progress, Slab eligibility, or promotional benefits associated with that Order.
Modification of Benefits
The Company reserves the right to modify, suspend, discontinue, or replace any Account Level, Slab Discount, or promotional program at any time without prior notice, unless otherwise required by applicable law.
Misuse
Any attempt to manipulate Orders, refunds, or account activity to obtain unfair Account Levels, Slab Discounts, or promotional benefits may result in cancellation of such benefits, suspension of the User's Account, or other actions permitted under the Company's policies.
Orders placed by Customers outside India are subject to this Refund Policy unless otherwise required by applicable laws in the Customer's country or jurisdiction.
International Customers may be eligible for a refund only in the following circumstances:
The Company cancels the Order before shipment.
Payment is successfully received, but the Company is unable to process or fulfill the Order.
The Order otherwise qualifies for a refund under the applicable provisions of this Refund Policy.
Submission of a refund request does not guarantee approval. All refund requests are subject to verification and approval by DANZA-SON PRIVATE LIMITED.
Unless required by applicable law:
International shipping charges are non-refundable once the Order has been shipped.
Customs duties, import duties, VAT, GST, sales taxes, brokerage fees, handling charges, and other government-imposed fees are the responsibility of the Customer and are non-refundable by DANZA-SON PRIVATE LIMITED.
Customers are solely responsible for complying with the import laws, customs regulations, and requirements of their destination country.
If an international Order is returned due to:
An incorrect or incomplete shipping address provided by the Customer;
Failure to complete customs clearance;
Refusal to accept delivery;
Failure to pay applicable customs duties, taxes, or import charges; or
Any other Customer-related reason,
the Company may deduct applicable shipping charges, return shipping costs, customs-related expenses, handling charges, payment processing fees, and any other reasonable costs incurred before issuing any eligible refund, where permitted by applicable law.
Approved refunds for international Orders will be processed in accordance with the Refund Method section of this Refund Policy.
The Company shall not be responsible for any loss resulting from currency exchange rate fluctuations, foreign exchange conversion, bank charges, payment gateway fees, intermediary bank deductions, or other international transaction fees that may reduce the final amount received by the Customer.
Nothing in this section shall limit or exclude any mandatory consumer rights available under the applicable laws of the Customer's country or jurisdiction where such rights cannot legally be excluded, waived, or limited.
DANZA-SON PRIVATE LIMITED reserves the right to refuse, suspend, or restrict international Orders where required to comply with applicable laws, trade restrictions, sanctions, export regulations, or other legal or regulatory requirements.
All products returned to DANZA-SON PRIVATE LIMITED are subject to inspection and verification before any refund is approved or processed.
Upon receiving a returned product, the Company may inspect and verify:
The condition of the product.
Whether the product matches the original Order.
Whether the product has been used, damaged, altered, or modified after delivery.
The original packaging, labels, accessories, manuals, invoices, and other items included with the product, where applicable.
The reason provided for the return or refund request.
Any images, videos, or supporting documents submitted by the Customer.
After completing the inspection, the Company may, at its sole discretion and subject to applicable law:
Approve the refund request.
Approve a partial refund, where applicable.
Reject the refund request if the product does not satisfy the requirements of this Refund Policy.
Request additional information or supporting evidence from the Customer before making a final decision.
Customers must ensure that returned products are securely packaged to prevent damage during transit. Any damage caused after delivery due to improper packaging, misuse, negligence, unauthorized repair, modification, or handling by the Customer may affect refund eligibility.
The final decision regarding refund eligibility after inspection shall be made by DANZA-SON PRIVATE LIMITED based on the inspection results, Order details, applicable Company policies, and applicable laws.
Customers must submit any eligible return request within the return period specified by DANZA-SON PRIVATE LIMITED or as otherwise communicated on the Website, App, product page, or at the time of purchase.
Return requests submitted after the applicable return period may not be accepted.
The applicable return period begins from the date the Order is marked as delivered to the Customer.
Customers are encouraged to inspect the product immediately upon delivery and report any issues without unnecessary delay.
The Company may, at its sole discretion and where permitted by applicable law, accept or reject return requests submitted after the applicable return period based on the circumstances of the request.
DANZA-SON PRIVATE LIMITED reserves the right to determine the applicable return period for different products, product categories, promotional offers, or special Orders, and such information may be communicated separately on the Website, App, or during the purchase process.
All refunds processed by DANZA-SON PRIVATE LIMITED will generally be issued in the same currency used for the original payment, where supported by the applicable payment provider.
Refunds will normally be processed in the original transaction currency.
If the original payment currency cannot be refunded due to payment provider, banking, or regulatory limitations, the Company may process the refund in another applicable currency, where permitted.
If a payment involves currency conversion:
The final refund amount received by the Customer may differ from the original payment amount due to exchange rate fluctuations.
Banks, payment gateways, card issuers, or other financial institutions may apply their own currency conversion rates, foreign exchange charges, intermediary bank deductions, or processing fees.
DANZA-SON PRIVATE LIMITED is not responsible for any loss, deduction, or difference resulting from currency conversion, exchange rate changes, bank charges, or international transaction fees that are outside the Company's control.
Nothing in this section limits any mandatory consumer rights available under applicable laws that cannot legally be excluded or restricted.
At present, all products and services available through the Website and App are sold directly by DANZA-SON PRIVATE LIMITED.
The Company does not operate as a marketplace and does not permit third-party sellers, vendors, merchants, or independent businesses to sell products or services through its platform.
Accordingly, all refund requests, cancellations, returns, payment disputes, and refund-related matters are handled solely by DANZA-SON PRIVATE LIMITED in accordance with this Refund Policy.
If the Company introduces third-party sellers or marketplace services in the future, separate terms, conditions, and refund policies applicable to such sellers may be published and will govern purchases made from those sellers.
Nothing in this Refund Policy shall limit, exclude, or restrict any mandatory consumer rights or legal protections available to Customers under the applicable consumer protection laws of their country, state, province, or jurisdiction where such rights cannot legally be waived, excluded, or limited.
Where applicable law provides Customers with rights that are more favorable than the provisions of this Refund Policy, those mandatory legal rights shall prevail to the extent required by law.
DANZA-SON PRIVATE LIMITED intends to comply with all applicable consumer protection laws governing its products and services. If any provision of this Refund Policy is found to be invalid, unenforceable, or inconsistent with applicable law, only that specific provision shall be modified or interpreted to the minimum extent necessary, while the remaining provisions of this Refund Policy shall continue in full force and effect.
Nothing in this Refund Policy shall be interpreted as limiting any statutory rights, legal remedies, warranties, or protections that Customers are entitled to under applicable law.
Certain products offered by DANZA-SON PRIVATE LIMITED are customized, personalized, or manufactured based on the User's specific requirements, including but not limited to products with custom logos, printing, embroidery, names, branding, sizes, colors, designs, or other personalized specifications.
Unless required by applicable law, customized or personalized products cannot be cancelled, returned, exchanged, or refunded once production has started or the order has been confirmed.
However, a replacement, refund, or other appropriate remedy may be provided if:
The product delivered is different from the confirmed order.
The product has a verified manufacturing defect.
The product is damaged during delivery.
The wrong product or incorrect quantity is delivered by DANZA-SON PRIVATE LIMITED.
Any such issue must be reported through the App or by contacting Customer Support within the period specified in this Refund Policy. DANZA-SON PRIVATE LIMITED reserves the right to verify the claim before approving any replacement or refund.
Once a refund request has been reviewed and approved by DANZA-SON PRIVATE LIMITED, the refund will be processed within 7 to 14 business days.
The actual time required for the refunded amount to appear in the User's account may vary depending on the payment method, banking institution, payment gateway, or card issuer.
If a refund has not been received after the applicable processing period, the User should first contact their bank or payment service provider. If the issue remains unresolved, the User may contact DANZA-SON PRIVATE LIMITED through the contact information provided in the Contact Us section of this Refund Policy for further assistance.
Approved refunds will be processed through the original payment method used for the purchase, wherever technically and legally possible.
If the original payment method is no longer available, has expired, or cannot be used due to technical, banking, legal, or regulatory reasons, DANZA-SON PRIVATE LIMITED may process the refund through an alternative method permitted under applicable law after verifying the User's identity and refund eligibility.
Any applicable transaction fees, bank charges, currency conversion fees, or payment processing fees imposed by financial institutions or payment service providers may be deducted or handled in accordance with their respective policies, where permitted by applicable law.
Unless otherwise required by applicable law, refunds will not be provided for the following:
Customized or personalized products, including items with custom logos, printing, embroidery, names, branding, sizes, colors, or other customer-specific specifications, once production has started or the order has been confirmed.
Products that have been used, worn, washed, altered, damaged by the User, or are not returned in their original condition (where returns are applicable).
Orders cancelled after production, customization, or dispatch has commenced.
Products purchased during clearance, liquidation, or special promotional sales where the product description specifically states that the item is non-refundable.
Refund requests that do not meet the eligibility requirements specified in this Refund Policy.
Any other products or services that are identified as non-refundable at the time of purchase, where permitted by applicable law.
Nothing in this section limits any rights or remedies that may be available to You under applicable consumer protection laws.
If You have any questions, concerns, refund requests, complaints, or require assistance regarding this Refund Policy, Orders, Payments, or any refund-related matter, You may contact DANZA-SON PRIVATE LIMITED using the details provided below.
Company Name: DANZA-SON PRIVATE LIMITED
Email: danzasonofficial@gmail.com
Phone: +91 98796 36925
Registered Office Address:
Shop 9, 2nd Floor, Turning Point Plaza,
Opp Omkar R, Utran, Surat, Chorasi,
Gujarat, India, 394105
For faster assistance regarding refund requests, Customers are advised to provide:
Order ID.
Registered Email Address.
Payment transaction details.
Reason for refund request.
Any supporting documents, images, or information related to the issue.
We will make reasonable efforts to review and respond to Your requests and resolve refund-related concerns as promptly as possible in accordance with this Refund Policy and applicable laws.
DANZA-SON PRIVATE LIMITED reserves the right to verify all refund-related requests before providing any resolution.