Repair Terms & Conditions

Repair Risks

Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged during repair and rendered useless. Circuit board components deteriorate over time and can fail without warning especially on liquid damage devices where components can short circuit, oxidize, corrode and rust over time. 

REPAIRS ON DEVICES WITH GLUED-ON SCREENS SUCH AS IPADS INVOLVE PRYING THE SCREEN TO ACCESS INTERNAL COMPONENTS. SCREENS ARE VERY DELICATE AND CAN CRACK OR BREAK DURING THE PRYING PROCESS. WE ARE HIGHLY EXPERIENCED AND THE RISK OF SCREEN BREAKING IS MINIMAL, BUT GLASS CAN BREAK AND RISKS DO EXIST.     

Touch id / Face id on Apple devices may fail during repair and be deemed unusable. Although this is not common, it can happen depending on the device's condition.  

Integrated GPU on laptops and all-in-one computers can fail without warning especially on older devices such as 2011 Macbooks/iMacs. HP, Dell, Toshiba, and other devices with known GPU problems of any year make and model.

Estimates

When a customer gives Daedalus Technologies their device, a minimum charge diagnostic fee(TTD$250 for computers, TTD$200 for tablets/phones,  TTD$150 for all other devices) must be paid. If you continue with the repair, that cost becomes a part of the repair. If you discontinue the repair, a diagnostic fee is still charged. When the device is fixed and returned, an additional fee and price for parts will be added which is dependent on what is wrong with your device. WHILE WE TRY TO BE AS THOROUGH AS POSSIBLE WITH ALL ESTIMATES, WE DO NOT GUARANTEE THAT OUR ESTIMATE IS ALL-INCLUSIVE AND FINAL. Often, it is very difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change during the course of servicing your device. If our technicians need to update the estimate, we will let you know as soon as possible before we proceed any further. All changes MUST be approved by you before we move on with any work. Our initial estimate will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue. It is the customer’s responsibility to seek out an estimate. Upon receipt of the devices, we assume that the customer wants us to proceed with the repair attempt and that the customer has done their due diligence to reach out for an estimate or quote.

Limited Shop Warranty

We offer a 60-day warranty on all repairs. If for any reason an issue from the original work order recurs within 60 days, we will perform the service again at no extra charge. The issue must be related to the original work order. If the issue is unrelated, you will be notified about the repair cost before we move forward with the repair. All parts used to service your device are also guaranteed for 60 days from the date of the service. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

Recurrence of original symptoms or issues caused by user error or negligence in the 60-day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids Daedalus Technologies' Limited Shop Warranty.

NOTE: If your device is physically tampered with or damaged within the warranty period, the Daedalus Technologies Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at the time of original repair, attempts to open or modify the device, using non-original charging cables to charge your device,  or any other action, accidental or intentional, that could cause our repair to fail. 

Some services performed by Daedalus Technologies may void your manufacturer’s warranty. By accepting service from Daedalus Technologies, you understand and agree that we are not held liable for voiding your device manufacturer's warranty.

Warranty Exclusions

We do not offer warranties or guarantees, explicit or implicit, on any of the following:

• Any service using parts not purchased through Daedalus Technologies

• Any software issues, including virus removal, Operating system installation

• New symptoms/issues not directly tied to the original service within the 60-day guarantee period

• Installing new hardware or modifying existing hardware in the 60-day guarantee period voids the fix

Replacement Parts Procedure 

If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, and any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is the best guess and is not intended to guarantee arrival by a specific time. If you would like to hold on to your device until parts come in, a non-refundable deposit of 70% of the cost of the ordered parts will be required. Any replacement parts not supplied by Daedalus Technologies are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer. By providing your own parts, you acknowledge that you understand and agree, that any work we provide is not covered by Daedalus Technologies' Limited Shop Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.

Data 

Daedalus Technologies does not guarantee the security or safety of your data. While we take every precaution possible to ensure your data's integrity is unaffected, we cannot assume liability for any lost data due to services performed by Daedalus Technologies.

If we are aware that a procedure may result in data loss, we will inform you of the possibility, of what data may be affected, and offer to back your data up at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to your data in every situation. We strongly encourage you to back up any important files and documents before you drop off your device for service.

Computer data can be lost for a number of reasons: for example, problems affecting the computer’s internal or external hard disc drive(s), a virus or spyware infection, or corruption of data files and/or folders. The only effective safeguard against the risks associated with loss of data is to maintain a regular and systematic backup procedure. Daedalus Technologies will be pleased to advise on this.

Pickup time limit and storage

Due to our limited storage capacity, we will hold on to devices for up to 60 days after we contact you to pick up your device. After the 60 days period, if we have not heard from you, we will consider your device abandoned, and Daedalus Technologies will have the right to sell the device to recover service cost and parts used to fix your device, or we’ll recycle the device if it’s non-functional. We cannot guarantee that your equipment will not be discarded after the initial 60-day period, so it is critical that you pick up your equipment on time or make arrangements with Daedalus Technologies to store your equipment until you can pick it up.  If you make arrangements to pick it up after 60 days, You will be billed TTD$280 a month for storage.