PRIVACY POLICY
Effective Date: September 11, 2026
Application Name: Dad Express
Category: Food & Drink
Contact Email: dadexpress7392@gmail.com
Dad Express ("Dad Express", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share information when you use the Dad Express mobile applications, website, and related services.
This Privacy Policy applies to the different applications and services operated as part of the Dad Express platform, including the Customer/User App, Restaurant/Vendor App, Delivery Partner/Rider App, and related administrative or operational services.
By using Dad Express, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Depending on how you use Dad Express, we may collect the following information.
1.1 Personal and Account Information
When you create or use an account, we may collect:
Name
Mobile phone number
Email address
Profile information
Account ID or user ID
Login information
Delivery address
Saved addresses
Information that you voluntarily provide
1.2 Location Information
Dad Express may request access to your location when location functionality is required.
Location information may be used to:
Find restaurants or food services near you
Determine service and delivery availability
Provide accurate delivery services
Assign delivery partners
Track an active delivery
Help delivery partners navigate to pickup and delivery locations
Update delivery status
Improve location-based services
Location access is used according to the permissions granted through your device.
For delivery partners, location information may be collected while performing delivery-related activities when required to provide delivery functionality.
1.3 Order Information
When you place or manage an order, we may collect:
Food or other items ordered
Restaurant/vendor information
Order amount
Delivery address
Order status
Order history
Offers or coupons used
Transaction/reference information
Payment status
1.4 Payment Information
Dad Express may support different payment methods depending on the services and location.
Payments may be processed through authorized third-party payment service providers.
We may receive information such as transaction IDs, payment status, and other information required to confirm a transaction.
Payment providers may process payment information according to their own privacy policies and security practices.
1.5 Restaurant and Vendor Information
If you register as a restaurant, seller, or vendor, we may collect:
Restaurant/business name
Owner or authorized person's name
Phone number
Email address
Business address
Restaurant/store details
Menu or food/product information
Food/product images
Business verification information
KYC information where required
Tax information where required
Bank or settlement information
Order information
Business-related account information
1.6 Delivery Partner Information
If you register or operate as a delivery partner, we may collect:
Name
Mobile number
Email address
Profile information
Delivery/service location
Vehicle information where required
Verification/KYC information where required
Bank or settlement information where applicable
Delivery history
Order assignment information
Pickup and delivery information
Location information required for delivery services
1.7 Device and Technical Information
We may automatically collect certain technical information, including:
Device type
Operating system
App version
Device identifiers where permitted
IP address
Network information
Crash reports
Diagnostic information
App performance information
Log information
This information may be used to maintain security, troubleshoot technical problems, and improve application performance.
1.8 Camera, Photos, Media and Files
Where required for specific features, Dad Express may request access to:
Camera
Photos
Media
Files
For example, restaurants/vendors may upload food or product images, users may upload profile information, or delivery partners/vendors may upload information required for their accounts.
We request these permissions only when required for the relevant functionality.
1.9 Notifications
Dad Express may send notifications relating to:
Orders
Delivery status
Payments
Account activity
Restaurant/vendor activity
Delivery assignments
Security alerts
Service announcements
Offers and promotions
You can manage notification permissions through your device settings.
2. HOW WE USE YOUR INFORMATION
We may use collected information to:
Create and manage user accounts
Provide food ordering services
Process and manage orders
Connect customers with restaurants and vendors
Connect orders with delivery partners
Process payments and settlements
Provide delivery services
Provide location-based functionality
Track active deliveries where required
Verify users, restaurants, vendors, and delivery partners
Communicate regarding orders and services
Provide customer support
Send important notifications
Prevent fraud and unauthorized activity
Maintain application security
Fix technical issues
Improve our applications and services
Analyze application performance
Manage business operations
Resolve disputes and complaints
Comply with applicable laws and regulations
Enforce our terms, policies, and agreements
3. HOW INFORMATION MAY BE SHARED
We do not sell your personal information as a standalone product.
We may share information when necessary to provide Dad Express services.
3.1 With Restaurants and Vendors
Information necessary to prepare and fulfill your order may be shared with the restaurant or vendor responsible for your order.
This may include relevant order details, delivery information, and contact information required to complete the order.
3.2 With Delivery Partners
Information necessary to complete a delivery may be shared with the assigned delivery partner.
This may include:
Pickup information
Delivery address
Order information
Delivery instructions
Relevant contact information
Location information required for delivery
3.3 With Payment Providers
Payment and transaction information may be processed by authorized payment providers for completing transactions and settlements.
3.4 With Technology Providers
We may use trusted third-party service providers for:
Cloud hosting
Database services
Authentication
Maps and location services
Payment processing
Push notifications
Analytics
Crash reporting
Communication
Security
Fraud prevention
These providers may process information on our behalf to provide their services.
3.5 Legal Requirements
We may disclose information when reasonably necessary to:
Comply with applicable law
Respond to lawful government or legal requests
Prevent fraud
Investigate security incidents
Protect our rights and property
Protect users, vendors, restaurants, delivery partners, or others
Enforce our agreements and policies
4. DATA SECURITY
We take reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Security measures may include:
Encryption during transmission
Access controls
Authentication
Secure servers
Monitoring
Security procedures
Restricted access to personal information
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
5. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
Provide our services
Maintain your account
Complete transactions
Maintain order records
Provide customer support
Prevent fraud and abuse
Maintain security
Resolve disputes
Comply with legal and regulatory requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
6. ACCOUNT AND DATA DELETION
If you have created a Dad Express account, you may request deletion of your account and associated personal information.
You can request account/data deletion by contacting:
Email: dadexpress7392@gmail.com
When we receive a valid deletion request, we will process it in accordance with applicable laws and our legitimate retention requirements.
Some information may be retained when required or permitted by law, including information necessary for:
Legal compliance
Financial records
Fraud prevention
Security
Dispute resolution
Regulatory requirements
7. CHILDREN'S PRIVACY
Dad Express is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at:
dadexpress7392@gmail.com
We will review the matter and take appropriate action where required.
8. THIRD-PARTY SERVICES
Dad Express may use third-party services, APIs, SDKs, payment providers, maps, analytics services, cloud services, notification services, and other technology providers.
Third-party providers may collect or process information according to their own privacy policies and applicable agreements.
We recommend reviewing the privacy policies of third-party services where applicable.
9. COOKIES AND SIMILAR TECHNOLOGIES
Our website or related online services may use cookies and similar technologies to:
Maintain sessions
Remember preferences
Improve functionality
Understand service usage
Improve performance
Maintain security
The use of cookies may vary depending on the services you use.
10. MARKETING AND COMMUNICATIONS
Dad Express may send service-related communications including:
Order confirmations
Delivery updates
Payment notifications
Account notifications
Security alerts
Important service announcements
Where permitted by applicable law, Dad Express may also send promotional communications regarding offers, discounts, restaurants, food, or other services.
Users may have options to manage promotional communications where applicable.
11. USER PERMISSIONS
Depending on the features you use, Dad Express may request permissions such as:
Location
Camera
Photos/media
Files
Notifications
You can manage these permissions through your device settings.
If you disable a permission that is required for a particular feature, that feature may not function properly.
12. RESTAURANT, VENDOR AND DELIVERY SERVICES
Dad Express provides different functionality to different types of users.
Customer/User
Customers may use Dad Express to:
Browse restaurants
View menus
Select food
Place orders
Make payments
Manage delivery addresses
Track orders
Receive notifications
Restaurant/Vendor
Restaurants and vendors may use Dad Express to:
Manage their restaurant/store profile
Manage menus or products
Manage prices
Receive and manage orders
Update availability
Manage business information
Manage settlements
Upload food/product images
Delivery Partner/Rider
Delivery partners may use Dad Express to:
Receive delivery assignments
View pickup information
View delivery information
Navigate to locations
Update delivery status
Complete assigned deliveries
Use location functionality required for delivery services
The information collected may differ depending on the role and features being used.
13. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
Request access to your information
Request correction of inaccurate information
Request deletion of information
Withdraw certain permissions
Request information about how your data is used
Raise privacy-related concerns
To make a privacy-related request, contact:
dadexpress7392@gmail.com
We may need to verify your request before taking action.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time due to changes in our services, technology, legal requirements, or data practices.
When we update this Privacy Policy, we will update the Effective Date at the beginning of this document.
We encourage you to review this Privacy Policy periodically.
15. CONTACT US
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Dad Express
Email: dadexpress7392@gmail.com
We will make reasonable efforts to respond to privacy-related requests and concerns in accordance with applicable law.
ACCEPTANCE
By using Dad Express, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.