PAYMENT TERMS:

CLIENT agrees to pay service fee for DAC IT SERVICES LLC to come to the CLIENT’s location to make the service call.

Rates vary by location and are subject to change without notice.

CLIENT acknowledges all checks are processed electronically.

The minimum charge for service is due regardless of outcome of service.

DAC IT SERVICES LLC reserves the right to refuse service as well as to change fees and rates at any time without notice.

DAC IT SERVICES LLC does not provide billing services to clients. There is a $30.00 charge for returned checks. CLIENT agrees to pay DAC IT SERVICES LLC for all charges at the time of service.

RELEASE OF LIABILITY:

CLIENT agrees to release and hold harmless DAC IT SERVICES LLC from any and all liability associated with the performance of service or the provision of parts, and acknowledges also that DAC IT SERVICES LLC offers no explicit or implied warranty or guarantee on services performed or parts provided, other than the manufacturer’s warranty.

FURTHER:

1. CLIENT acknowledges that due to the nature of the services being performed, there is potential risk of damage or loss including, but not limited to, damage to CLIENT’s home, office, computer hardware, cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.

2. CLIENT agrees to release and hold harmless DAC IT SERVICES LLC from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of DAC IT SERVICES LLC, its agents or service representatives.

3. CLIENT agrees DAC IT Services LLC is not responsible for items left over 30 (thirty) days. CLIENT grants DAC IT SERVICES LLC, its agents and service representatives, access and permission to physically disassemble any and all computer systems, components, networks, and peripherals.

4. CLIENT grants DAC IT SERVICES LLC, its agents and service representatives, access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate CLIENT’s computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT’s computer system or network.

5. CLIENT grants DAC IT SERVICES LLC, its agents and service representatives, permission to physically access CLIENT’s home or office property where CLIENT’s computer system and/or network resides.

6. CLIENT grants DAC IT SERVICES LLC, its agents and service representatives, permission to perform modification to CLIENT’s home or office property for the purpose of installing or troubleshooting computer and/or networking hardware. Modification may include such practices as drilling through or disassembling furniture, walls, floors, carpet or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.

7. CLIENT grants DAC IT SERVICES LLC, its agents and service representatives, permission to download and/or install software on CLIENT’s computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CLIENT.

8. CLIENT grants DAC IT SERVICES LLC, its agents and service representatives, permission to install hardware in CLIENT’s computer and/or network, including but not limited to, memory chips, processor chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by CLIENT.

9. DAC IT SERVICES LLC strongly recommends that CLIENT safeguard critical data by backing up said data prior to any services performed by DAC IT SERVICES LLC. Unless specifically requested and provided as a paid service by DAC IT SERVICES LLC, CLIENT is responsible for any backup, archiving, or protective storage as well as restoration, if required, of CLIENT’s data. DAC IT SERVICES LLC is a provider of billable on-site services. Neither the signing of this agreement nor the performance of services by DAC IT SERVICES LLC implies availability of telephone technical support. This document constitutes the entire agreement between CLIENT and DAC IT SERVICES LLC. No other agreement whether verbal or written shall be in effect except if agreed to and authorized in writing.

10. CLIENT agrees that all Blocked Hours, parts and or equipment are NON REFUNDABLE, unless they are defective/non-working which will be determined ONLY by a DAC IT SERVICES LLC Service Technician.