Welcome to our FAQ page! Here, you'll find answers to some of our most common questions. If you don’t see your question listed, feel free to reach out directly!
What should the customer know about your pricing (e.g., discounts, fees)?
✔️Custom Quotes:
Every project is unique, so we provide tailored quotes based on the scope, complexity, and specific requirements of your order.
✔️Discounts:
We offer bulk discounts for large orders, such as complete branding packages or multiple design templates. Seasonal promotions may be available—keep an eye on our announcements!
✔️Revisions:
Our pricing typically includes a set number of revisions depending on the project to ensure you're satisfied with the design. This will be conveyed before we mutually agree to begin the project.
✔️Additional Fees:
Rush orders requiring expedited delivery may include an additional charge.
✔️Payment Terms:
We require a 50% deposit upfront for larger projects, with the balance due upon approval of the final design. Full payment is required for smaller, quick-turnaround items.
✔️No Hidden Costs:
We believe in upfront communication—what you see in your quote is what you’ll pay.
What is your typical process for working with a new customer?
At Cyan Works, we focus on delivering a personalized, client-first experience. Our approach is simple, with a goal to meet each client's unique needs through a straightforward 5-step process.
1. Initial Consultation 📞
We kick things off by sitting down with you and diving deep into your vision. What are you looking to achieve? We'll ask questions, listen carefully, and start mapping out how we can bring your concept to life.
2. Proposal and Design Brief 🤔
After our chat, we'll put together a clear proposal that outlines everything—project scope, timeline, and costs. Once you give us the green light, we'll lock in the details with a comprehensive design brief.
3. First Draft Creation ✏️
Our design team gets to work, transforming your ideas into an initial design draft. This is where your vision starts taking shape.
4. Collaborative Refinement 🤝
We'll show you the first draft and welcome your feedback. Along the way, we'll also share professional insights and suggest potential improvements or modifications that could elevate the design. Our goal is to ensure the final product not only meets but exceeds your expectations.
5. Final Delivery 🙌
Once we've perfected every detail and you're completely satisfied, we'll deliver your final design files—ready to make an impact.
Describe a recent project you are fond of. How long did it take?
One of the projects I’m most proud of was a complete branding package I designed for a local children's event company. The package included a custom logo, brand guidelines, business card design, social media graphics, and stationery. The client wanted a fun, vibrant identity that would resonate with families, so we worked together closely to ensure every design element reflected that playful, welcoming atmosphere.
The project took about two weeks from start to finish, with frequent communication to ensure all the details were just right. I provided them with initial concepts, followed by revisions to refine the designs. By the end of the two weeks, they had a cohesive, polished brand that they could confidently use across all their marketing materials, and the client was thrilled with the final result. It was an exciting and rewarding project to work on!
What advice would you give a customer looking to hire a provider in your area of work?
When hiring a designer or branding expert, my top advice is to look for someone who takes the time to understand your business and your vision. A great designer will listen to your goals, ask thoughtful questions, and work closely with you to ensure the final product reflects your unique identity. It’s also important to review their portfolio to see if their design style aligns with what you're looking for.
Make sure they offer a clear process and timeline for the project, along with open communication throughout. Revisions are part of the process, so a designer who is flexible and willing to collaborate is key to getting the best results.
What types of customers have you worked with?
We’ve had the pleasure of working with a wide range of clients, including small businesses, entrepreneurs, and creatives who are looking to elevate their brand. Our experience spans various industries, from education and retail to entertainment and lifestyle brands. Whether you're just starting out or looking to refresh your brand, we tailor our designs to fit your unique vision and needs.