Customex Solutions

In today’s hyper-competitive market, customer experience is everything. Brands that listen to their customers, adapt quickly, and consistently deliver excellent service stand out — and that’s exactly where Customex Solutions comes in.

As a UAE-based leader in customer experience (CX) consulting, Customex Solutions offers tailored programs to help businesses across retail, hospitality, finance, and service sectors enhance their performance. From mystery shopping to Net Promoter Score (NPS) tracking, we deliver deep insights that drive growth.

Who We Are – A Proud Member of MSPA

Customex Solutions is a certified member of the MSPA (Mystery Shopping Providers Association), the global professional body for mystery shopping providers. This ensures that our methodologies and practices align with the highest international standards for ethics, accuracy, and professionalism.

By leveraging industry-approved protocols, Customex provides transparent, unbiased evaluations that help businesses understand what’s really happening on the ground—from the customer’s point of view.

Our Core Services

1. Mystery Shopping Programs

We specialize in discreet evaluations of real customer experiences across locations in the UAE and wider MENA region. Our trained evaluators assess service quality, employee behavior, product knowledge, and brand compliance.

Whether you're a retail chain, hotel group, or bank, our mystery shopping services help you pinpoint strengths and address operational gaps.

2. Net Promoter Score (NPS) for Restaurants and Service Businesses

Want to know how loyal your customers really are? Our Net Promoter Score solutions give you a clear measure of customer satisfaction and likelihood to recommend your brand. This is especially vital for restaurants and hospitality businesses that depend on word-of-mouth and repeat customers.

By understanding your NPS over time, you can take strategic action to retain customers and reduce churn.

3. Customer Surveys and Feedback Solutions

We design and implement customized customer satisfaction surveys to capture real-time feedback. From email and SMS surveys to QR code intercepts, our tools help you gather insights quickly and act on them.

4. Compliance and Audit Checks

Ensure your teams follow brand protocols, safety standards, and operational SOPs. Our compliance audits provide detailed reports to help maintain quality assurance across all touchpoints.

5. Competitive Benchmarking

Stay ahead of the curve by understanding your position in the market. Customex offers competitive intelligence services to analyze how you measure up against competitors in key performance areas.

Become a Mystery Shopper in the UAE

Looking for flexible work that makes a real impact? Mystery shopper jobs in the UAE are a great way to earn while contributing to service improvement. Customex is always looking for reliable, detail-oriented individuals to join our team of evaluators.

As a mystery shopper, you’ll visit stores, restaurants, or service providers, report your experience, and help brands raise their game. All assignments are paid and scheduled to fit your lifestyle.

Interested? Visit our Careers page and apply today to become a part of the growing Customex Solutions evaluator network.

Why Choose Customex Solutions?

• Local expertise with global standards
  
  

• Certified member of MSPA
  
  

• Data-driven strategies tailored to your business
  
  

• Comprehensive reports with actionable insights
  
  

• Experienced team with a focus on transparency and integrity
  
  

Partner with Customex Solutions Today

Whether you’re a business owner seeking deeper customer insight or an individual looking for mystery shopper jobs in the UAE, Customex is your trusted partner. Our mission is to help you see your business through the eyes of your customers and take measurable steps to improve.

Let’s elevate your customer experience — together.

📞 Contact us today or explore our services at https://customex.ae