Support

FAQ

What currencies are supported?

For the moment we support the following currencies:

Traditional currenciesAED - UAE Dirham, AUD - Australian dollar, AZN - Azerbaijani manat, BGN - Bulgarian lev, BRL - Brazilian real, BYN - Belarusian ruble, CAD - Canadian dollar, CHF - Swiss franc, CLP - Chilean peso, CNY - Chinese yuan renminbi, CZK - Czech koruna, DKK - Danish krone, EGP - Egyptian pound, EUR - Euro, GBP - Pound sterling, HKD - Hong Kong dollar, HRK - Croatian kuna, HUF - Hungarian forint, IDR - Indonesian rupiah, ILS - Israeli shekel, INR - Indian rupee, ISK - Icelandic krona, JPY - Japanese yen, KRW - South Korean won, KZT - Kazakhstani tenge, MDL - Moldovan leu, MXN - Mexican peso, MYR - Malaysian ringgit, NOK - Norwegian krone, NZD - New Zealand dollar, PHP - Philippine peso, PLN - Polish zloty, RON - Romanian leu, RUB - Russian rouble, SAR - Saudi riyal, SEK - Swedish krona, SGD - Singapore dollar, THB - Thai baht, TRY - Turkish lira, TWD - New Taiwan dollar, UAH - Ukrainian hryvnia, USD - US dollar, ZAR - South African rand.CryptocurrenciesATOM - Cosmos, BCH - Bitcoin Cash, BTC - Bitcoin, DASH - Dash, EOS - EOS, ETC - Ethereum Classic, ETH - Ethereum, LINK - Chainlink, LTC - Litecoin, XLM - Stellar, XRP - XRP, XTZ - Tezos.

Note the list might vary depending on a date. Please use the function CurrencyConverter_Currencies([date]) to get an actual list of currencies.

Is it free?

For the moment the function is free.

The function shows the error #NAME? ?

The add-on might not be activated in your document. To fix it try one of these options:

The function shows Loading... to much time?

Usually it happens when the function is used in a lot of cells. Try using a single formula instead and pass a range of values:
=CurrencyConverter(A2:A41, B2:B41, C2:C41, D2:D41).

If it is not your case, try close the document and open it again.

The PERMISSION_DENIED error in the Document add-ons sidebar?

Unfortunately, we cannot fix it at the moment in order to it is a Google issue. To avoid the error, use the toolbar menu Add-ons | Currency Converter instead of the sidebar. Other option is being logged in one Google account only (in Incognito window, for example).

The Formula parse error when I insert formulas from samples?

In some countries, arguments in formulas should be separated by a semi-colon (;) instead of comma (,). To fix the error try replacing commas with semicolons. For example:
=CurrencyConverter(100; "USD"; "EUR"; "2/28/2020")

Contact

Please contact us if you have any questions related to our products or if you need technical support.