There are many problems with rehab facilties. Many. Turnover rate is one of the most devastating.
It is costly.
Hiring costs money.
Training costs money.
Turnover costs money.
Clients' disrupted treatment costs not only money, but it can have other devastating consequences.
If you're struggling to attract and MAINTAIN high-quality talent and find your facility is full of employees who are not helping your organization grow, you've got a major problem on your hands.
This results in inefficient operations, reduced client care quality, and it repels the highest-performing workers.
I see this pattern over and over again: rehabs falsely believing that there are not highly-skilled, qualified, compassionate, and high-performing individuals who work in this field or want to work in this field, and many of them are navigating their own personal recovery journey giving them deeper insight into the needs of facilities.
Yet, many facilities are letting their employees slowly but surely burn down their revenue and ruin their facility's reputation.
It is time to Rehab Your Rehab and stop losing hundreds of thousands of dollars.
This issue HURTS the client experience, and THE CLIENT EXPERIENCE IS YOUR BUSINESS CARD.
The Revolving Door Model of treatment sucks: people come in and out experiencing mediocre or poor treatment, they're treated like a number, they complete a survey that goes nowhere, they complain to me and others, and they might have to return at some point, experiencing the exact same thing.
Most facilities have 1-2 rockstar providers that clients are returning to, and facilities falsely take credit for that in their marketing. Clients should want to go back to your facility if needed and pop in from time to time just to say "hello".
My spreadsheet, appropriately titled "Facilities to Avoid", has very clear, consistent data: disorganized case managers, at least one downright psycho staff member, staff that treats clients like numbers, ugly or unclean facilities, overall dreadful and boring experiences with undertrained facilitators, and more. The unpublished tea circulating in support groups and during smoke breaks is your business card.
I know that your referral network keeps shoveling you clients, but it's not because you or your facility are so special. It is because there are limited options, and people just have to accept whatever they get most of the time.
Oh, and the clients who do rave about you, they're actually raving about 1-2 providers at your facility who will leave once they realize they can use their gifts anywhere.
If you're ready to improve your turnover rate and create client experiences that turn clients into raving fans who openly recommend your services rather than have you and your staff added to my "Facilities to Avoid" spreadsheet, contact me to rehab your rehab.
The first step is an initial consultation, where you need to come prepared with 1-3 problems your facility is facing.
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Cultivator Alliance