Privacy Policy for CTM Software Atlassian Apps

Effective Date: Jan 1, 2026

1. Introduction

At CTM Software ("we," "us," or "our"), we value your privacy and are committed to protecting your data. This Privacy Policy explains how our applications for the Atlassian Marketplace handle your information.

2. Data Collection and Storage

We do not collect, store, or process any of your personal data or content on our own servers.

Our applications are built using the Atlassian Forge platform. This means:

• Infrastructure: The application runs entirely within Atlassian's secure cloud infrastructure.

• Data Residency: All data processed by the application remains within your Atlassian Cloud instance.

• No Egress: We do not transmit your data to any external servers or third-party databases owned by CTM Software.

3. How We Access Data

Our applications only access the data required to perform their specific functions (e.g., reading a Confluence page to convert it to Markdown).

• Automated Processing: Data processing is automated and happens strictly within the Atlassian environment.

• Vendor Access: We, as the vendor, do not have access to your production data, encryption keys, or content.

4. Analytics and Tracking

We do not use third-party analytics services (such as Google Analytics) or tracking cookies within our apps. We do not track individual user behavior or collect usage statistics outside of the anonymized, aggregate installation metrics provided standardly by the Atlassian Marketplace to all vendors.

5. Security

Because our applications are built on the Atlassian Forge platform, they benefit from the same enterprise-grade security as your Atlassian products.

• Authentication: We rely on Atlassian’s authentication mechanisms. We never see or store your passwords or API tokens.

• Compliance: Our apps run in a sandboxed environment governed by Atlassian’s security policies.

6. Information Sharing

Since we do not collect or store your data, we do not share, sell, or disclose your information to any third parties.

7. Support

If you contact us for support (e.g., via email or a service desk), we will have access to the contact information and any data you voluntarily provide to us to resolve the issue. We use this information solely to provide support and do not retain it longer than necessary.

8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our applications or legal requirements. If we make significant changes, we will update the "Effective Date" at the top of this policy.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

• Email: support@ctmsoftware.atlassian.net