Citibank Login - In detail interactive guide for getting started with Citibank online

Citibank was initiated more than a hundred years ago and now it is among the leading private banks. And now since technology is at the peak of evolution, Citibank users are also getting features and facilities like online banking which have made banking easier than ever for them. Our main focus in this article will be to help you with topics related to Citibank online banking and we will cover topics which will include Citibank signup process guidance, Citibank login issue troubleshooting, steps for Citibank password reset online, how to approach Citibank customer service and Citibank card benefits. At the initial stage, to get started with Citibank online banking click on

Citibank sign up process guidance

As a fresh customer, at the initial stage you would need:

  • A user ID and an internet password would your essential for your Citibank card login.

  • A 4-digit pin which would be required by you for transactions made online.

  • In case you are already a Citi bank account holder, already having a user ID and internet password then you can continue using that for Citibank card login feature.

  • If you have forgotten your login details (Citibank forgot username and password) then you can do a Citibank password reset online by going to the official website of Citi Bank.

  • If you need to generate a new user ID or internet password or card pin, go to the Citibank official website link for the same and follow the following steps:

  • Write down the product information and tap Proceed.

  • Complete the authentication process using the OTP sent to your mobile number registered with Citibank.

  • Choose and generate the user ID and internet password as you desire.

  • Generate the card pin.

Citibank login issue troubleshooting

o login to Citibank official website, click on

In case you are facing an issue of Citibank login not working, follow the given troubleshooting steps:

  • Make sure you are trying to login on to the right website and not on a similarly designed fake website.

  • Check the server status of the online service of Citibank because if it is down then it is very obvious that you won't be able to execute Citibank card login.

  • Check and make sure that you are using the right user ID and password.

  • Ensure that you are using an up-to-date version of your web browser.

  • Disable the extensions of the browser that you are using.

  • Disable the VPN on your browser.

  • Go to the Tracking protection settings and disable that feature as it is too strict and can cause friction in the Citibank card login process.

  • Clear the cookies and also clear the data of the website by going to the browser settings.

  • Try switching to the incognito mode of the browser.

  • Switch or change your browser for the time being.

  • In case, none of the above solutions work out for you the last option will be to contact the customer service of Citi Bank, and information on that will be given in the next topic.

Steps to change Citibank password

  • Go to the My Citi dashboard and tap the My profile link on it.

  • Go to Citi online preferences and click on Change password.

  • Enter your old password and then the new password and tap continue-your password will change in no time.

How to approach Citibank customer service?

The customer service of Citibank is open 24/7 and they are always ready to help you in every possible way. So if you want to approach them for any query or help related to Citibank products and services then you will have to choose amongst the following ways or options to do the same:

  • Ask Citi: This is a virtual customer service system created by Citi Bank and you can choose this way if you want a quick response to your query as it will respond in no time.

  • Write to us: Using this option you can directly write to Citi Bank through a safe channel by simply logging in and in this way, you will get a personalized solution to your problem.

  • In case, the above two options were not useful or relevant in your case then the last thing you can do is to write to the head of customer service at Citibank.

Citibank Cards - Credit and debit card benefits

Reasons why you should have Citibank cards:

  • You have a vast range of options to choose from.

  • You can also earn rewards when you shop or do your transaction with Citibank cards.

  • Using Citibank cards gives you many chances to get rewards.

  • EMI options are available for payment.


Online banking has made banking easier than ever for us. But still, users do face issues related to the technicalities of methods and processes related to it like Citibank card login. Users do face similar issues while using online banking feature of Citibank too and that is why we have dedicated this article to providing help regarding those issues. We hope we have solved the problems faced by all our readers and have satisfied them to the full extent.