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Nigeria's number one (1) Remote Support/Helpdesk Online
REMOTE IT SUPPORT & HELPDESK SERVICES
REMOTE IT SUPPORT & HELPDESK SERVICES
Our goal is to offer top-tier IT support and helpdesk services across the nation, utilizing technology efficiently both remotely and on-site, specifically tailored for small to medium-sized businesses. We aim to provide actionable information, robust support, and comprehensive IT services, focusing on technology updates and data.
Comprising a diverse team of support experts, data scientists, web developers, technologists, church technical media facilitators, vendors, and bloggers, we're dedicated to enhancing accessibility to technology for those already engaged with it, building rapport with new business owners by creating awareness and exposing to the leverage of how technology can furthermore give their business an edge on the much competitive space.
Why we began
Why we began
In 2014 it wasn’t easy for the growing number of small to medium sized businesses to find dependable, cost effective IT services. The IT giants were too expensive and the one-man bands unable to supply fast reliable IT support. It opened up a business opportunity for us to provide a service that allows people to get on with running their businesses efficiently.
So we set up an organization that could supply all IT services for businesses from a single source. Now, we install and support computer networks and provide IT management services across the Globe. We specialize in internet and network technologies for small businesses including network design & installation and network security. And we design websites that attract visitors and turn them into prospects and customers. Find out more about web design for your business.
How we began
How we began
We were already a team when we formed Cube TechNG as a visual brand name to begin with, and then we though about global reach and had the brand name accented as Cube Tech Consults; our key personnel being a group of people who had worked together for five years for a diverse set of companies. During this time we had developed a wide range of expertise and experience in IT management. We set up Cube Tech Consults in Asokoro, Abuja a central Nigeria location with all the tools and skills we needed to provide a full IT service for small to medium sized business. To find out more about the individuals involved, meet the team.
Read about why Cube Tech Consults is an excellent choice for IT services. Alternatively, call +2348071472213 or email infocubetech1@gmail.com to discuss how Cube Tech Consults can help your business with its IT needs.
IT support as a Service
IT support as a Service
Technology failure puts you at risk of being unable to deliver to your customers and can even result in loss of business. Trying to fix things yourself is stressful and time consuming whereas our engineers will solve the problem quickly and ethically, allowing you to attend to your business instead of ours.
Our IT support benefits
Our IT support benefits
Every business is unique so we offer tailor-made options to suit your IT support requirements (in addition to our standard IT support contract)
Outsourcing your IT support requirements allows for greater flexibility; we can increase the level of support required as you grow
Around 90% of IT support issues are resolved remotely either by telephone or using remote desktop streaming.
This enables quick resolution of day-to-day problems without the need to visit your office.
4 hour response time if a site visit is required. Our engineers are all experienced, polite and helpful, and understand that enabling you to get on with your business is the highest priority
Site visits, when required, are included in the IT support fee without any additional costs (hardware excluded)
Each IT support contract contains a Service Level Agreement that outlines the role and responsibilities of both parties
IT Support contracts start from less than N50,000.00 per month
Our standard IT support contracts for businesses include:
Our standard IT support contracts for businesses include:
Daily monitoring of your systems to ensure smooth running, successful backups and anti-virus and Microsoft security updates. Any server errors are acted on
Microsoft service packs are implemented when released and standard software updates applied
Anti virus software is kept up to date on servers and desktop PCs
All data is regularly backed up securely online to an off-site location and (optionally) to tape
Network configuration changes, such as adding or removing user accounts and configuring access permissions
Unlimited IT support by remote means: remote desktop streaming, telephone and email
A 4 hour response time where a site visit is required
Preferential rates on special projects such as office relocations or installing new equipment
IT support contract audit and health check
IT support contract audit and health check
Prior to the commencement of the IT support contract we will carry out a full audit of your existing systems and set up your network for secure remote access. The audit will:
Provide us with invaluable knowledge of your current systems and the way you work
Help you answer questions about your future IT requirements
Give you documentation on your existing systems
Check for potential problems
Ensure that anti-virus software and other security systems are in place and up to date
If you’re a business requiring Remote IT support call Samuel on +2348071472213 to discuss your organisation’s needs.
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