Grievance Redressal

The grievance procedure is a machinery to sort out the issues between student and college. It is a means by which a student who believe that, he / she has been treated unfairly with respect to his / her academic / administrative affairs or is convinced to be discriminated is redressed. It is a device to settle a problem. It enables to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the college. It involves a process of investigation in which ‘Student’s Grievance Cell’ enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Matters are disclosed to only those, who have a legitimate role in resolving the matter. Emphasis on procedural fairness has been given with a view to “the right to be heard and right to be treated without bias”.

Scope: The students to approach the cell for their grievances regarding academic matters, examination matters, financial matters, health services, library and other services.

Objectives

The Online Grievance Redressal Mechanism for the students of the Institute has been started with following end objectives-

• To develop an organizational framework to resolve grievances of the students

• To provide a transparent system of handling the student grievances

• To ensure effective solution to the student’s grievances

• To investigate the reason of dissatisfaction

• To obtain where possible a speedy resolution to the problem

• To ensure that all student related issues/ problems are visible to the competent authority

Grievance Redressal Procedure

The students have to place their grievances in the online application form. The coordinator in turn intimates the matter to the committee for necessary action. Final report based on grievance received and resolved will be submitted to the OIC and further course of action will be decided and the same shall be intimated to the students.