Privacy

PRIVACY POLICY FOR APPS & GAMES FOR ADULTS

Last updated August 30, 2024

CSV GAME (referred to as 'we', 'us', 'our') operates the 'www.csvgame.com' website and specializes in creating games and applications ('apps') for mobile devices, web, and PC ('devices').

This Privacy Policy applies when you use our 'Services,' which include our websites, games, applications, and other properties or services owned or operated by CSV GAME. The terms 'you' or 'your' refer to any individuals or entities using our Services. This page informs you of our policies regarding the collection, use, and disclosure of data when you use our Service and the choices you have associated with that data.

Note: For information about privacy in our educational kids' games, please check out our Kids' Games Privacy Policy.

If you have any questions, comments, or concerns regarding privacy and data protection in general, you may contact us.

INFORMATION COLLECTION AND USE

When you install or use our Services, we collect several different types of information for various purposes to provide and improve our Service to you.

Purpose of Data Collection

• To provide you with the services you asked for (Example: saving game progress or application settings)

• To improve, optimize and personalize our Services and our users' experiences either directly or through third-party partners (Example: identifying features that users find annoying or levels that are too difficult for most players, updating leaderboards)

• To display tailored third-party advertisements based on user interests (Example: ads tailored to your interests may include banner ads on game boards or in Services, such as full-screen ads between moves or level changes)

• To address your comments, questions, and requests and provide customer service and support (Example: responding to and handling questions and requests you've sent to us)

• To disclose information to legal authorities if required by law.

Types of Information Collected:

The information we collect depends on how you use our Services. We never sell your information to any third party and make a good faith effort to protect your data. Generally, we may collect the following:

• The name of the service you're using

• A unique identifier (like Player ID, Device ID, Advertising ID, MAC address, or IDFA)

• Contextual data about apps (such as levels or saved settings)

• Device information (like connection type, timestamp, system language, device model, available storage space, time zone, and operating system, battery status, hardware details etc.)

• Information from authentication services you connect to our Service (such as Facebook or Google)

• Anything you've shared with us via support email

Who has access to your data?

We never sell and share your info to any third party and make a good faith effort to protect your data. If your personal information is held by a third-party data controller, like a payment processor or advertising partner, we recommend reaching out to them directly in accordance with their privacy policies. Below are the advertising networks and analytics tools we use.

Advertising Network:

Analytic Companies:

Payments:

Social Network:

ADVERTISING

Our apps include advertising for third-party products and services. We and our partners use your information to enhance advertising and targeting for these third-party ads within our apps. This helps ensure that the ads you see are relevant and interesting to you.

This information may includes ad identifiers and other non-personal information gathered from your device, including your age, region, and gender. Additionally, it may involve other information obtained from third parties with your consent.

Opting out of interest-based advertising: You can choose to prevent your device's ad identifier from being used for interest-based advertising, or you can reset your device's ad identifier by changing your device's settings. Settings vary from device to device, but you will usually find the ad identifier settings under "privacy" or "ads" in your device's settings. You can also turn the interest-based advertising on or off from the app settings within the app's settings menu.

If you opt out, you may still see advertisements in the apps, but they will not be personalized based on your interests or information.

PROCEDURES AND METHODS TO DESTROY PERSONAL INFORMATION

When your personal information is no longer necessary for the purposes for which it was collected or as required by applicable laws, we have established stringent procedures and methods to ensure its secure and permanent deletion. We never sell data with any third-party services.

The only personally identifiable information we collect is when someone emails us for support through the app. We remove email addresses from our support records every 90 days or once their purpose is fulfilled. We use secure deletion methods to permanently remove personal information from our systems. For any physical records or storage devices containing personal information, we ensure they are securely destroyed.

While you may contact us directly, we also encourage you to reach out to our third-party providers listed in the privacy policy if you have any questions or concerns.

CHILDREN'S PRIVACY

We don't knowingly collect personal information from anyone under 13 years old (16 in Europe), unless a parent or legal guardian gives consent. If you're under 13 (16 in Europe, or under the applicable age restrictions), please don't send us any personal information or use our Services. Some of our Services may have age restrictions that vary by country, region, operating system, platform, etc.

If we become aware that a child has provided personal information without a parent's permission, we will promptly delete this information which we are handling. We also suggest that parents contact third-party services (mentioned in this policy) to delete any additional information. We encourage parents to instruct their children to never share their real names, addresses, or phone numbers online without permission.

INTERNATIONAL DATA TRANSFER

We do not sell, trade, or rent users' personal identification information to others. Some of the partners and processors mentioned in this policy are located outside of your state, province, country, or other governmental jurisdiction, where privacy laws may not be as protective as those in your jurisdiction. We advise you to contact the third-party data controller, such as an advertising partner or a payment processor, directly in accordance with their privacy policies listed here.

It's essential to note that privacy laws vary by location. This means your data may not have the same level of protection as it does where you live.

YOUR RIGHTS AND OPTIONS

Delete or Reset our Services: There are several ways you can control the personal data we collect about you. For example, you can delete our apps from your device or reset your device's advertising identifier.

Access to Your Device Information: You can manage the Services' access to your device information through your device's "Settings" app. This includes controlling access to network devices, location data, and integration with other applications.

Modifying or Deleting Your Information: If you have questions about reviewing, modifying, or deleting your information, contact us using the methods described in the Contact Us section below. Please note that we may not be able to modify or delete your information in all cases.

Push Notifications: We may send you push notifications for app updates, new offers, levels, and other notices. You can opt-out of these communications at any time by changing your device settings.

Advertising: Refer to the Advertising section of this Privacy Policy for detailed information on managing your advertising settings.

YOUR RIGHTS

As a user of our Services, you have certain rights regarding your personal data and how we handle it. However, exercising these rights, such as requesting deletion of your data, may impact our ability to provide products and services to you or engage with you in the same way. If you have any questions or want to exercise your rights, you can contact us at confidence1706@gmail.com

Depending on where you are located, you may have additional rights under specific regulations. For example, if you are in the EU, you have rights under the EU General Data Protection Regulation (GDPR), or a user in Virginia and may have rights under Virginia Consumer Data Protection Act, or a user in Brazil and may have rights under Lei Geral de Proteção de Dados Pessoais, or a user in any other country having local regulations.

Those rights include:

Right of Access: You have the right to access your personal data that CSV GAME uses.

Right to Correct or Erasure: You can ask to correct your personal data if it's wrong or incomplete. To delete personal information linked to your account, check the app settings under "Legal" or contact us.

Account Deactivation: If you have created an account with us, you can ask to deactivate it by contacting us.

Restriction of Processing: You can ask to limit how your personal data is used in certain situations.

Right to Object: You have the right to object to the processing of personal information about you which is processed on the grounds of legitimate interests.

Data Portability: In some cases, you can request your personal information to transfer it to another service provider.

RIGHT TO OPT OUT OF:

Targeted advertising: You may have the right to direct us not to process your personal data to provide targeted advertising.

Certain types of profiling: You may have the right to direct us not to process your personal data for certain types of profiling activities.

To opt out, contact us using the methods described in the Contact Us section below. For more details, see the Your Rights and Options section of this Privacy Policy.

Right to non-discrimination: You won't be treated unfairly for exercising these rights. However, if exercising these rights affects our ability to provide products or services, we may need to adjust how we engage with you.

Right to Appeal: If we decline to take action on a request, you may have the right to appeal our decision.

Right to Withdraw Consent: There are certain circumstances where we require your consent to process your personal data. If you've given consent for certain processing, you can withdraw it. This won't affect processing done before you withdrew consent.

We may need to verify your identity, especially if you're a California resident. This may involve providing additional personal data like your email or phone number. In certain circumstances, we may decline a request to exercise the rights described above if we can't verify your identity or find your information in our systems. If we cannot comply with all or a portion of your request, we will explain the reasons for declining to comply.

European, UK and Swiss Residents: You also have the right to complain to your local data protection authority.

California Residents: You have the right to know whether your personal data is sold or shared, and the right to opt out of it being used for targeted ads purposes. We never sell data to any third party services.

Virginia Resident: You have the right to know whether your personal data is sold or shared and the right to opt-out of it being used for targeted ads purposes. We never sell data to any third party services.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time, and we will post the updated Privacy Policy on this page. When we make changes to this Privacy Policy, we will update the date at the beginning of this Privacy Policy. If we make significant changes, we will notify you through prominent posts on our website or within our products.

CONTACT DETAILS

If you have any questions regarding the Privacy Policy, please contact us at the following email address:  confidence1706@gmail.com
Address: #02, St P-10E, Borey Peng Hout Boeung Snor, Niroth District, Phnom Penh, Cambodia.