Information Systems Security Intern, Florida Highway and Motor Vehicles; Bradenton, FL: Summer 2019
As an intern for the Florida Highway and Motor Vehicles, I shadowed over various I.T. members in my county. I learned a great deal about computer architectures, hardware devices, and functions. I also assisted the team with systems administration and support within the county I.T. department. I also helped with providing accurate front-line support for the entire department’s I.T. needs which includes, proper intake of some support requests, correct classification of support requests, timely troubleshooting and diagnosis of support requests and accurate escalation. I also traveled with a member of the I.T. department to gain insight and knowledge of the various projects, learning how to diagnosis and troubleshoot various systems hardware problems. I was able to experience the patience needed while troubleshooting various hardware problems.