Contact Support

App: CrystalyzeAI

Last updated: June 18, 2026

This support page is based on the current CrystalyzeAI project features. It explains what kind of help users can request and what details should be included so issues can be investigated efficiently.

The current project template does not yet contain a final public support email, website, or hosted help center. Before production release, replace this page or update it with your official support channel details.

1. What We Can Help With

• camera permission or photo library access issues;

• problems capturing or selecting crystal images;

• crystal identification failures or unexpected recognition results;

• issues with personalized reports, calendar readings, or saved collection data;

• wishlist, favorite, or own-status sync and local persistence questions;

• app crashes, loading failures, or visual bugs.

2. Please Include These Details

When contacting support, include as many of the following details as possible:

• app version;

• device model and iOS version;

• current app language;

• the page or feature where the problem happened, such as Camera, Crystal Detail, Collection, Calendar, or Settings;

• whether the issue came from taking a photo or choosing one from the photo library;

• the approximate time the issue happened;

• clear reproduction steps;

• screenshots or screen recordings if available.

3. If the Problem Involves Recognition or Reports

It is especially helpful to describe:

• whether the crystal image was newly captured or previously selected from Photos;

• what result you expected and what result the app actually returned;

• whether the issue happened before or after the loading state completed;

• whether the problem appears only for one crystal or for many different images.

4. Privacy Reminder

Please avoid sending highly sensitive personal information unless it is necessary for support. If you share screenshots, remember that they may include app content such as crystal images, profile details, or generated readings.

5. Current Support Channel Status

This local page is acting as a temporary support information document. The final release should publish at least one official support channel, such as:

• a support email address;

• a hosted contact form;

• a support website or help center.

6. Publisher Action Needed Before Release

Before shipping publicly, update this page with:

• the official company or publisher name;

• the final support email or web form URL;

• expected response time, if you want to communicate one;

• any region-specific support or legal contact information.

Generated for the current CrystalyzeAI project implementation. Review before production release.