Earned the following certificate of completion from the University of Delaware in 2020
Advanced Telehealth Coordinator Certificate
Earned the following certificates of completion from the California Telehealth Resource Center in 2019
Welcome and Telehealth Overview
Defining Your Telehealth Program Needs
Overview of Telehealth Billing, Reimbursement and Legal Considerations
Telehealth Team Roles and Visit
Telehealth Technology
LifeLong Medical Care
Telehealth Coordinator (Health Information Technology Team/HIT Team)
June 2020-current
Helped transition organization to telehealth quickly due to COVID-19 pandemic
Wrote new workflow documentation to adjust to changing regulations
Collaborated with clinical staff to ensure clear communications about workflow changes
Coordinated and trained staff on best practices and standardization for telehealth and use of Zoom, EPIC/MyChart, Teams, Doximity, and Google Voice
Collaborated with various clinical staff to design a standardized telehealth workflow covering everything from scheduling, checking in, intake, appointment, and post-appointment processes
Worked with an MA to create training videos for the TH workflow, then edited and uploaded to YouTube
Collaborated with Human Resources to turn training videos into modules, and have it all put onto the online learning platform Healthstream
Worked along with a Project Manager to assign TH Training to appropriate roles within LifeLong
Collected weekly reports of TH Training completion and sent them to managers at each clinic
TH Workflow may be used as an example for the Community Health Center Network (CHCN)
Coordinated with CTRC to conduct interviews with LMC leadership about telehealth as a statewide example
Hello 2021 Party coordination via Zoom
Worked out logistics of holding a large scale-social event via Zoom with up to 940 attendees
Communicated with party hosts to create and organize various Zoom rooms to run simultaneously
Created numerous spreadsheets to track winners, prizes available, raffle distribution, etc
Learned how to play online Bingo, gather.town, scavenger hunts, etc to teach facilitators how to lead game rooms and raffle
Helped Data Analytics team, population health specialists, Americorps to create a thorough workflow to pilot the Blood Pressure at Home (BPAH) program
Researched various models of BP cuffs to make an informed recommendation
Trained all Americorps on MyChart, Doximity, and Virtual Visit workflows
First organization in CHCN to pilot an RPM program
Assisted in creating the Virtual Care Representative position (VCR)
Reviewed resumes, conducted first round interviews, met with the supervisor to debrief and make recommendations
Scheduled and conducted second round interviews with multiple staff, debriefed with the team, and made a final recommendation
After VCR was hired, created onboarding documentation and plan with input from others who will work with them
Onboarded VCR for 2 weeks
Asked to take on CME Coordinator role in late January
Received training on PARS reporting
Received training on eeds, the software to upload CME information
Telehealth Coordinator (Strategic Planning Team)
June 2019-June 2020
Began by continuing to pilot behavioral health telehealth at 3 LifeLong clinics
Tracked satisfaction surveys from patients
Equipped most sites with Zoom capable conference rooms
Ordered equipment, placing Helpdesk tickets for install, holding staff-wide Zoom trainings at each site
Tracked data on Zoom usage
Monitored accounts, helped employees set up their accounts, deleted accounts when employees left the organization
Order equipment for staff to use Zoom
surveyed CMs at each site, ordered equipment, personally delivered equipment to each site and created my own inventory system
Opened a new health center
Helped mark each exam room for furniture placement
For each department, prepared checklists for staff members
Go Live day- triaged tech issues between staff and IT dept, tracked issues and resolutions, set up printers
Helped with EPIC go-lives in November 2019 and Jan 2020
Organized papers for each clinic and each provider to have multiple test patients
Served as a liaison between staff and OCHIN during go-live
Trained in EPIC Front Desk registration to support go-live
Coordinated Zoom conference calls between clinics to WB home-base
{PANDEMIC- March 2020}
Virtual Care Representative Responsibilities added to Telehealth Coordinator responsibilities
Cleared out hundreds of voicemails left on the previous coordinator's phone and logged them on a spreadsheet
Learned some EPIC and MyChart administration
Began responding to voicemails for MyChart using Doximity to help patients activate/reset their accounts and other MyChart troubleshooting
Answering emails for MyChartHelp to help patients activate/reset their accounts and other MyChart troubleshooting
Created education and communication for staff to pivot to telehealth
Supported weekly all-staff calls by managing panelists, displaying media, recording each meeting, editing videos, and sending them to the communications team to upload onto the intranet for staff
Assisted Behavioral Health team in planning 2 day training on intimate partner violence/child abuse signs
Designed a Microsoft Form to help collect evaluations before/after sessions
Microsoft Windows 10
EPIC (PRD, SUP, REL)
MyChart
Doximity
Zoom
Office 365 Suite (Teams, Word, Excel, Powerpoint, Forms)
Canva
Calendly