Refund Policy
At InstaOTP, we are committed to providing our customers with high-quality digital products and exceptional service. Please read this refund policy carefully to understand your rights and responsibilities when making a purchase on our platform.
Scope of Refund Policy
This Refund Policy is governed by Section 1 of our Terms and Conditions.
Refund Process
The following steps outline how to initiate a refund:
3.1. The customer must submit a refund request to the Contractor.
3.2. The Contractor will review the request within 30 business days.
3.3. If the refund request is due to non-provision or inoperability of the service, the Contractor will offer options for resolution.
3.4. The Contractor will determine the refund amount based on the balance in the customer's Electronic Virtual account in their personal cabinet.
3.5. Refunds will be processed using the method specified in the customer’s request. If that method is unavailable, alternative options will be offered.
3.6. The Contractor will deduct any fees incurred from payment systems and banks from the refund amount.
Customer Support
If you have any questions about our refund policy, please contact our customer support team via Telegram.
Last updated: 20.05.2024