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Last Updated: January 2025
Alpha Crowd Control ("we", "us", "our", or “AlphaCrowdControl”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://alphacrowdcontrol.com/ (the “Site”) and use our services. By accessing or using the Site, you consent to the practices described in this policy.
We may collect the following types of information:
a. Information You Provide Directly
Account / Registration Data: When you register an account or place an order, you may provide your name, email address, billing/shipping address, phone number, and other contact details.
Payment Information: Payment card, bank, or other financial information (processed via third-party payment processors).
Communications: Your messages, inquiries, feedback, or correspondence with us (via contact form, email, chat).
Order / Transaction Data: Details of products you purchase, order history, shipping preferences, etc.
b. Information We Automatically Collect
Usage Data: Information about how you use the Site (pages visited, links clicked, time spent, referring/exit pages, device/browser type, IP address).
Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect data about browsing behavior and to provide functionality (see Section 4).
Log Files: Standard server logs (e.g. IP address, browser type, timestamps).
c. Information from Third Parties
We may obtain information about you from third parties (e.g. analytics providers, advertising networks, social media platforms) consistent with their policies and your settings.
We may use the information we collect for various purposes, including but not limited to:
To provide, operate, maintain, and improve our Site and services.
To process and fulfill your orders, payments, and shipping.
To communicate with you: send confirmations, updates, newsletters, marketing/promotional materials (subject to your consent where required), and other information.
To personalize content, offers, and recommendations.
To detect, prevent, and address technical issues, fraud, or security threats.
To analyze usage, trends, and behavior to improve user experience.
To comply with legal obligations or respond to lawful requests (e.g. from government authorities).
We will only use your information in ways that are consistent with this Privacy Policy or as permitted by applicable law.
If and where required by law (such as under the Personal Information Protection and Electronic Documents Act in Canada or GDPR in Europe), we process personal data based on one or more of the following legal bases:
Your consent.
Performance of a contract (e.g. fulfilling orders).
Legitimate interests (e.g. improving service, security monitoring), provided our interests do not override your rights.
Legal obligations.
We use cookies and similar tracking technologies to enhance your experience, analyze Site usage, and deliver tailored content.
Essential / Strictly Necessary Cookies: Required for basic Site functionality (e.g. login, cart).
Performance / Analytics Cookies: Collect anonymous usage statistics to help us improve the Site.
Functional Cookies: Allow the Site to remember preferences or settings.
Advertising / Targeting Cookies: Used by us or third parties to deliver personalized ads or offers.
You can typically manage cookies via your browser settings (e.g. block or delete cookies), though disabling certain cookies may affect Site functions.
We may share your information with:
Service Providers / Subcontractors: Entities that perform services on our behalf (payment processors, shipping companies, hosting providers, analytics firms).
Affiliates / Subsidiaries: Within our corporate group (if applicable).
Legal / Regulatory Authorities: When required by law, court order, or to protect rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred (subject to terms).
Third-Party Advertising Partners: For targeted advertising (subject to your consent and applicable law).
We will ensure proper safeguards are in place to protect your data in such disclosures.
Because we are based in Canada and may serve customers globally, your data may be transferred to, stored, or processed in jurisdictions other than your country. Where required, we will ensure appropriate safeguards (e.g. standard contractual clauses) are used to protect your personal data.
We will retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy (e.g. order fulfillment, legal compliance, dispute resolution). We may also anonymize or aggregate data for future use without identifying you.
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, alteration, or loss. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Depending on your jurisdiction, you may have rights including:
Right to access or obtain a copy of your personal data.
Right to rectify or update inaccurate or incomplete data.
Right to request deletion (“right to be forgotten”) of your data, subject to legal exceptions.
Right to restrict or object to certain processing.
Right to data portability (receive a machine-readable copy).
Right to withdraw consent (where processing is based on consent).
Right to lodge a complaint with a supervisory authority.
You may also opt out of marketing communications at any time by contacting us or following the unsubscribe instructions in communications.
The Site is not intended for individuals under the age of 13 (or other minimum age under applicable law). We do not knowingly collect personally identifiable information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to remove it.
Our Site may contain links to third-party websites or services not operated by us. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.
We may also allow third-party services (e.g. Google Analytics, social media widgets) to collect information on your behalf. Their use is governed by their respective policies.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and, where required by law, provide notice (e.g. via email or a banner). Your continued use of the Site after modifications constitute your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Alpha Crowd Control
Email: info@alphacrowdcontrol.com
Address: 22 Fulham St, Toronto, Ontario, Canada, M1S 2A4