I'm currently working to obtain the Google Cybersecurity Certificate, where I'm developing competencies in network security, threat detection, and incident response. In my role as an Information Support Specialist at OU, I've honed my customer service skills by assisting clients in navigating the application process for state-provided benefits. For instance, I once guided an elderly client through the online application process, ensuring they understood each step, which taught me the importance of patience and clear communication.

In my time as a Technical Support Tech at Kelly Connect, I frequently resolved technical issues, such as diagnosing and fixing network latency problems. This hands-on experience has given me a solid foundation in troubleshooting, essential for a help desk professional.

Additionally, my experience as a Correctional Security Officer II taught me the importance of comprehensive security measures. I successfully reduced unauthorized access incidents by implementing more stringent security protocols, highlighting my proactive approach to security.

With my technical training and diverse experience, I'm confident in my ability to provide exceptional support and ensure network security in a help desk position. I bring a unique blend of customer service, troubleshooting, and security skills that will be an asset to your team.