Effective Date: August 4, 2026
CrossGrid ("CrossGrid", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using the CrossGrid mobile application.
If you choose to create or link an account, we may collect:
Google account identifier
Display name
Email address
Profile picture (if provided)
This information is used solely to identify your account, synchronize your game progress, restore purchases, and provide cloud save functionality.
We may store information related to your gameplay, including:
Puzzle progress
Completed levels
Achievements
Daily challenge progress
Player statistics
Coins, gems, hints, skips, and other in-game resources
Premium ownership status
Game settings and preferences
This information allows you to continue your progress across devices.
All payments are processed securely by:
Apple App Store
Google Play Store
We never receive or store your payment card information.
Purchase verification and restoration are handled through RevenueCat using transaction information provided by Apple or Google.
We may collect limited technical information, including:
Device model
Operating system version
App version
Anonymous device identifiers
Diagnostic information required to maintain the service
We use collected information to:
Save and synchronize game progress
Restore purchases
Validate Premium ownership
Deliver purchased content
Maintain player accounts
Improve gameplay and reliability
Detect fraud and unauthorized activity
Respond to customer support requests
CrossGrid uses trusted third-party providers, including:
Firebase (authentication and cloud storage)
RevenueCat (purchase validation and restoration)
Google Play Billing
Apple StoreKit
Google Sign-In (when used)
Each provider operates under its own Privacy Policy.
The free version of CrossGrid may display advertisements.
Advertising providers may use anonymous identifiers to deliver and measure advertisements.
Premium users may receive an ad-free experience where applicable.
We use commercially reasonable administrative, technical, and organizational safeguards to protect your information.
Although no system can guarantee absolute security, we continuously work to protect your data.
You may permanently delete your CrossGrid account at any time.
You can request deletion by either:
Using the Delete Account option available within the application , or
Contacting us using the email address below.
When an account deletion request is completed:
Your player profile will be permanently deleted.
Cloud-saved game progress will be removed.
Achievements and player statistics associated with the account will be deleted.
Linked account information will be removed from our systems where applicable.
Please note:
Purchases made through the Apple App Store or Google Play remain associated with your Apple ID or Google account according to each platform's policies.
Some limited information may be retained where required by law, for fraud prevention, security, dispute resolution, or to comply with legal obligations.
Account deletion is generally processed within 30 days of receiving the request.
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your personal information
Withdraw consent where applicable
To exercise these rights, contact us using the email below.
We retain personal information only for as long as necessary to:
Provide game services
Maintain player accounts
Restore purchases
Comply with legal obligations
Resolve disputes
Enforce our agreements
We may update this Privacy Policy from time to time.
When changes are made, the "Effective Date" at the top of this document will be updated.
If you have questions about this Privacy Policy or wish to request account deletion, please contact:
Email: michuae@yahoo.com