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Privacy Policy:
**Last Updated: December 27, 2024**
1. Introduction
Welcome to Crop Circle. we are a digital platform connecting farmers with agricultural workers and machinery services. This privacy policy outlines our commitment to protecting your personal information and privacy rights under applicable laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
2.1 Personal Information
2.1.1 From Farmers:
- Full name
- Email address
- Mobile number
- Physical address and farm location
- Farm size and crop details
- Location data (As entered by Registered user)
- Booking history
2.1.2 From Service Providers (Workers/Machine Operators):
- Full name
- Email address
- Mobile number
- Physical address
- Work categories and specializations
- Service availability schedule
- Service area boundaries
- Machine details (if applicable)
2.2 Automatically Collected Information
- Device type and operating system
- Application version
- Network information
- Location data
- Usage patterns and interactions
- Error logs and performance data
3. How We Use Your Information
3.1 Primary Purposes
- User authentication and account management
- Service matching between farmers and providers
- Booking management and status updates
- Location-based service provider recommendations
- Communication facilitation between parties
- Service quality monitoring
- Fraud prevention and security measures
3.2 Secondary Purposes
- Service improvement and optimization
- Usage analytics and trends analysis
- Customer support
- Marketing communications (with consent)
- Regulatory compliance and reporting
4. Data Storage and Security
4.1 Storage Methods
- Encrypted databases with restricted access
- Secure cloud storage with redundancy
- Regular data backups
- Segregated storage for sensitive information
4.2 Security Measures
- Automated threat detection
- Access logging and monitoring
- Regular security training for staff
5. Data Sharing and Disclosure
5.1 Internal Sharing
- Relevant booking details shared between matched parties
- Location data shared for service coordination
5.2 External Sharing
We may share information with:
- Cloud service providers
- Analytics services
- Government authorities (when legally required)
- Law enforcement (under valid orders)
6. User Rights and Controls
6.1 Access Rights
- View collected personal information
- Download personal data
- Request data corrections
- Marketing preferences management
6.2 Data Retention
- Active accounts: Data retained while account is active
- Backup retention: Up to 90 days
- Legal requirements: As required by law
7. Platform Rules
7.1 Booking Protocol
- Two-way confirmation require
- Status updates need mutual acknowledgment
- No cancellation after final confirmation
- Response time requirements
7.2 Violation Consequences
- First violation: Warning
- Second violation: Temporary suspension
- Third violation: Permanent platform ban
- Appeal process available within 15 days
8. Children's Privacy
- Service not intended for users under 14
- No knowing collection of minor's data
- Immediate deletion if discovered
9. Updates and Notifications
- Policy updates notified via email
- 30-day notice for material changes
- Continued use implies acceptance
10. Contact Information
Privacy Officer: Manoj Reddy
Email: crocircle.contact@gmail.com
Phone: 9014027156
Address: Kamareddy
11. Grievance Resolution
- 24-hour acknowledgment
- 15-day resolution timeline
- Escalation process available
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