Privacy Policy: Critzo

Effective Date: April 17, 2026

Critzo ("we", "our", or "us") operates a pet care platform that connects pet owners with veterinary professionals. This policy outlines how we handle your data across our mobile application and services.

1. Information We Collect

We collect data to provide and improve our pet care services:

• Personal Information: Name, email address, phone number, and account login details.

• Pet Information: Name, breed, age, and health-related data (symptoms, medical history, or user notes).

• Usage Data: App interactions, device information (type, OS version), log data, and analytics.

2. How We Use Your Information

Your information is used to:

• Operate app features and manage pet health records.

• Enable appointment bookings and communication with professionals.

• Improve user experience and app performance.

• Send vital updates and ensure platform security.

3. Data Sharing and Disclosure

We do not sell your personal data. Sharing only occurs:

• With veterinary professionals for consultation purposes.

• With service providers (hosting, analytics) to maintain the app.

• When legally required or to protect the safety and rights of users.

4. Your Rights and Data Retention

We retain data only as long as necessary to provide services or comply with legal obligations. Depending on your location, you may:

• Access or correct your data.

• Request the deletion of your data.

• Withdraw consent for data processing.

5. Security and Safety

• Security: We use reasonable technical measures to protect data, though no system is 100% secure.

• Children’s Privacy: Critzo is not intended for children under 13. We do not knowingly collect data from minors.

• International Transfers: Your data may be stored on servers outside your home country.

Contact Information

If you have questions regarding this policy or wish to exercise your data rights, please contact:

• Email: support@critzo.com