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Information About the Network Practices, Data Speeds, Performance Characteristics & Commercial Terms of Cricket's Mobile Broadband Internet Access Service

At Cricket Wireless, we want our customers to have the information they need to fully understand and enjoy the services we offer. To help keep consumers informed about our mobile broadband Internet access service, the Cricket website (www.cricketwireless.com) describes the wireless services we offer, and we make copies of our Terms and Conditions of Service, and Acceptable Use Policy and other policies available online.

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This page provides information about network practices, performance characteristics, and commercial terms applicable to our mobile broadband Internet access services, consistent with the Federal Communications Commission's Open Internet rules. This information will help consumers make informed choices about whether to purchase and how to use those services, and will assist providers of Internet applications, content and services in developing, marketing and maintaining their Internet offerings.

We have developed data plans for our mobile broadband Internet access services so that our customers can choose from a variety of rate plans that best reflect their own usage levels. Customers can monitor and control their data usage through the online View Data Usage tool at My Account (www.cricketwireless.com/myaccount) and through the myCricket app.

Does Cricket favor certain websites or Internet applications by blocking, throttling or modifying particular protocols on its mobile broadband Internet access service?

No, Cricket does not favor certain websites or Internet applications by blocking or throttling lawful internet traffic on the basis of content, application, service, user, or use of nonharmful devices on its broadband internet access services. Nor do we modify particular protocols, protocol ports, or protocol fields in ways not prescribed by the protocol standards. However, in response to a specific security threat against our network or our customers, Cricket may occasionally need to limit the flow of traffic from certain locations or take other appropriate actions.

Our mobile broadband internet access service data plans may include different speeds, video streaming quality, and other options consumers can choose among so as to find the best fit for the manner in which they intend to use their service. For more information about our mobile broadband internet access service data plans, please go to -phone-plans.html.

If we detect a security threat we will typically attempt to isolate the threat and prevent it from spreading across the network. We may use a variety of security measures to prevent the spread of a threat, which may include blocking malicious or unlawful traffic, limiting the flow of traffic over some portions of the network, or taking other actions to address the threat. For example, we block traffic originating outside our network that could transfer malicious or disruptive communications. We attempt to limit those actions to the specific portions of the network or customer base impacted by the security threat and for only as long as necessary to mitigate the threat.

Does Cricket restrict the types of devices that customers can use with its mobile broadband Internet access service?

Cricket customers may use compatible Cricket authorized 4G basic phones, smartphones, or tablets with our mobile broadband Internet access service, so long as the devices do not harm our network or other users. These devices must also be used in a manner consistent with our Terms and Conditions of Service, Acceptable Use Policy and other policies. Consumers will need to ensure that the device they wish to attach is FCC-approved and compatible with the technology used in our mobile network.

Cricket has adopted the following network optimization practices designed to provide a consistent, high-quality service experience for all of our customers using our mobile broadband Internet access service. These optimization practices have the added benefit of reducing the amount of data customers transmit, which helps preserve their monthly high-speed data allowances. To maximize these benefits, optimization is active at all times for the data traffic described below. Cricket does not optimize data traffic based on the particular source or content of the traffic or the specific application used to access the traffic. Additionally, these optimization practices do not apply to encrypted video or live video chat, nor do they affect videos or images that a customer sends or receives through a messaging application or as an attachment to an email.

Image compression reduces the file size of web page images sent over the network by removing data from the image file that is non-essential when viewing the image on a mobile device. Reducing image file sizes helps Cricket use network resources more efficiently and enables our customers to experience faster-loading web pages while also using a smaller portion of their high-speed data allowance to view the web pages.

Our monthly tiered data only plans offer a fixed amount of high-speed data access with no overage charges: $35/ 20 GB and $50/ 40 GB. On these tiered data only plans, once you exhaust your high-speed data allotment, you will not have additional data access unless you purchase additional high-speed data access for the remainder of the month of service.

In addition, your mobile broadband Internet access service performance can be affected by a wide range of factors, many of which are beyond our control. The capabilities of the server with which you are communicating, the capacity of the network to which that server is connected, the distance and number of routers (or "hops") between your device and the other Internet end point you are contacting, and general congestion on the Internet are common factors that can affect performance, regardless of your service type. Other factors include, but are not limited to, your proximity to a cell site, the capacity of the cell site, the number of other users connected to the same cell site, the surrounding terrain, use inside a building or a moving vehicle, radio frequency interference, the capabilities of your device, and the applications you use. In addition, Cricket has designed its wireless services to ensure that our customers receive a high-quality voice experience during simultaneous voice and data sessions, which may affect data performance, including but not limited to a temporary reduction in speed to minimize the likelihood of dropped calls.

Because of all the different factors that can affect the performance of your mobile broadband Internet access service, Cricket does not guarantee specific levels of speed or latency for its wireless services. Cricket also does not offer mobile broadband Internet access service in different speed tiers. The performance you can expect to receive from the services we offer is described below.

Speed

The term "speed" is commonly used as a shorthand way to describe the capacity at which a particular mobile broadband Internet access service can transmit data. This capacity is typically measured in the number of kilobits or megabits that can be transmitted in one second (Kbps or Mbps). Some applications like email or basic web browsing do not require a substantial amount of speed to function optimally, while other activities like transferring large data files can be performed faster with higher-speed data services. Your speed, at any given time, may not be suitable for some applications, particularly those involving real-time, high bandwidth uses such as streaming video or video conferencing.

Where can I find the prices and other fees that apply to Cricket's mobile broadband Internet access service?

Descriptions of the prices and fees applicable to Cricket's mobile broadband Internet access service are available at the following links:

Where can I find the Terms and Conditions of Service, and the Acceptable Use Policy that apply to Cricket's mobile broadband Internet access service?

The Terms and Conditions of Service and Acceptable Use Policy applicable to Cricket's mobile broadband Internet access services are available on the Cricket website at the following links:

Does Cricket have a privacy policy for its mobile broadband Internet access service?

Yes. At Cricket, we take our customers' privacy very seriously. We have a comprehensive Privacy Policy that identifies and describes the way Cricket uses and protects the information we collect about customers and users. You can view Cricket's Privacy Policy at www.cricketwireless.com/privacy.

Where can I get assistance if I have a concern or need more information about my Cricket mobile broadband Internet access service?

If you have questions or concerns about your Cricket mobile broadband Internet access service, please contact us at 1-800-CRICKET (274-2538) or by dialing 611 from your mobile phone.

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