1) Privacy Policy – Credo Study
1) Privacy Policy – Credo Study
Effective date: 🔁 DD Month YYYY
Last updated: 🔁 DD Month YYYY
Credo Study (“we”, “us”, “our”) provides online learning and related services. This Privacy Policy explains what personal data we collect, why we collect it, how we use/share it, and your choices under Indian law (including the Digital Personal Data Protection Act, 2023).
This Policy applies to our website/app, student dashboards, teacher pages, forms, payment pages, and any service that links to it.
2. Information we collect
Identity & Contact: name, email, phone, city, age/class (if provided).
Account & Usage: login ID, roles (student/parent/teacher), course enrollments, pages viewed, time spent, quiz/assignment data, device/IP, cookies.
Submissions: messages, queries, support tickets, testimonials, uploaded files.
Payments: amount and status via payment partners (we don’t store full card/bank details).
Customer Support: call/chat/email records for service quality and compliance.
Create/manage your account and provide e-learning features.
Deliver classes, notes, assessments, certificates, and support.
Send service messages (alerts, receipts, updates) and—only with consent—marketing.
Improve content, analytics, and platform security/fraud-prevention.
Legal compliance and dispute handling.
4. Lawful basis & Consent
We process data on your consent (which you can withdraw), to perform a contract (deliver courses you enroll in), and for legitimate uses such as security, fraud control, and service improvement, consistent with the DPDP Act, 2023.
5. Cookies & similar tech
We use essential cookies for login/session, and functional/analytics cookies to improve the site. You can control cookies via your browser; disabling some cookies may affect features.
Our services are intended for learners typically 13+ (unless accompanied by a parent/guardian). Where required, we seek verifiable parental consent for minors. Parents can request access/correction/deletion via the Grievance Officer.
Vendors/Processors: hosting, analytics, SMS/email, payment gateways (limited, need-to-know access under contracts).
Legal/Compliance: when required by law or to protect rights/safety.
Business transfers: in case of merger, acquisition, or reorganization (you will be notified).
We do not sell personal data.
Data is stored primarily in India (or with reputable providers). We keep data only as long as necessary for legal, contractual, or operational purposes, then delete or anonymize it.
You may request access, correction, deletion, or withdraw consent. You can also object to or restrict certain processing as permitted by law. Use the contacts below.
We use reasonable technical and organizational safeguards (encryption in transit, access controls, audits). No system is 100% secure; please keep your credentials confidential.
Our site may link to third-party pages (e.g., payments, videos). Their privacy practices are their own—review their policies.
12. Updates to this Policy
We may update this Policy. We’ll post the latest version with a new “Last updated” date.
13. Contact & Grievance Redressal
Data Controller: Credo Study
Grievance Officer: 🔁 Name
Email: 🔁 grievance@credostudy.com / support@credostudy.com
Phone: 🔁 +91-🔁
Postal: 🔁 Full Address, City, State, PIN, India
Response timelines: We acknowledge complaints within 48 hours and aim to resolve within 30 days (or as legally required).
