Everything you need to know before ordering 

• • What factors affect pricing

Pricing is based on size, materials, design complexity, personalization, and turnaround time.

• • What is your current turnaround time?
    Turnaround times vary by product and availability, but most orders are completed within 5-7 business days. Large or heavily detailed orders may take longer.

  • Do you offer rush orders?
    Rush orders may be available depending on availability and product. A rush fee may apply. *Rush orders must be specifically requested*

  • When does turnaround time begin?
    Turnaround time begins after payment is received and all design details are approved.

  • Do you offer bulk discounts?
    Yes, for large orders. Contact me for pricing.

  • Can I provide my own items for customization?
    Possibly. Message me first to discuss materials and compatibility.

• Do you offer delivery or meet-up services?
  Yes & yes! I deliver within a reasonable distance (I live in Long Beach, MS) for an additional fee, and am more than happy to meet up for order pick up at a public place.

• How much is shipping?
  Shipping is calculated at checkout based on weight and location. Tracking information is sent once your order ships.

• Who is responsible for shipping delays? 

Once packages are handed to the carrier, delays are out of my control. I will help however I can if issues arise, and will do everything in my power to fix anything I can. 

• Can I request a custom design?
  Absolutely. Custom orders are my favorite. Send inspiration, colors, themes, and details so we can create something perfect.

• Will I see a proof before my item is made?
  Yes. Digital proofs are sent for approval before production begins.

• How many revisions are included?
  1 revision is included. Additional changes may require a small design fee. Being as specific as possible helps me and you!

• Do you offer refunds?
  Due to the custom nature of my products, refunds are not offered.

• What if my item arrives damaged?
  If your item arrives damaged, contact me the day it is received with photos so I can make it right. 

• Can I cancel my order?
  Orders may be canceled within 6 hours of purchase. After that, materials and time have already been invested. No cancellations once proof is approved 

• What happens if I don’t respond to proof messages?
  Delays in approval will delay your turnaround time. If you purchased a rush order, and it is not done by the specified time, a refund will not be given. 

• Do you require payment first?
  Yes. Large orders of $50 or more require a non-refundable %50 deposit to secure your spot and ensure time and money will not be wasted.

• When is the remaining balance due?
  The remaining balance must be paid before your order is picked up/shipped.

• What payment methods do you accept
  I accept Cash App, Venmo, PayPal, and Chime.

• How do I pay? 

In Invoice will be sent to your preferred method of contact; from there, you will have access to our payment information.