Shipping policy

We aim to dispatch all orders within 5 working days, although they are often quicker.

we use hermes to deliver all orders

Due to the current COVID situation, mail is running slightly slower than usual.

Shipping prices are calculated at checkout based on the weight of your order.

We do not guarantee any shipping times, and cannot count a parcel as missing until 15 working days from when it was dispatched. However, if your parcel does not arrive when expected, please contact us at https://www.facebook.com/Craftedhandmadechocolates with your order details and we will assist you - nobody should miss out on their treats!

Due to the nature of our food products we are unable to accept returns if you have changed your mind about a product. If you receive an order that you believe to be faulty, please contact us at https://www.facebook.com/Craftedhandmadechocolates with your order details and we will assist you.