Welcome to the CrabGrab Support Page.
We are here to help you have the best ocean-cleaning experience possible. If you're facing issues or have questions, please review the troubleshooting steps below or contact us directly.
📬 Contact Us
The fastest way to get help is to email us. We typically respond within 24–48 hours.
* Email: letsplayboosted@gmail.com (mailto:letsplayboosted@gmail.com)
* Subject: Please use the subject line "CrabGrab Support - Brief Issue"
* Please Include: When reporting a bug, please include your device model (e.g., iPhone 13, iPad Air) and iOS version.
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❓ Frequently Asked Questions (FAQ)
📡 Multiplayer & Connection
* "Connection Failed" or "Cannot find room": CrabGrab uses a real-time multiplayer server. Please ensure you have a stable internet connection. Wi-Fi is recommended over mobile data.
* High Latency / Lag: If other players are rubber-banding or the game is slow, try moving closer to your router or switching to a 5GHz Wi-Fi network.
💾 Game Progress & Save Data
* Where is my progress saved? Your game progress (coins, unlocked levels, cosmetics, and accessories) is saved locally on your device.
* I lost my progress: Because saves are local, deleting the app or clearing device storage will reset your progress.
* Can I transfer progress to a new device? Currently, progress is tied to the specific device you played on and cannot be transferred.
🎮 Gameplay & Controls
* Desktop Controls: Use WASD or Arrow Keys to move.
* Mobile Controls: Use the Virtual Joystick on the screen.
* The game is too dark: Some levels have "Dark Tunnel" sections. Use the "Glasses" accessory from the shop to see further, or look for the glowing exit points!
📱 Performance & Crashes
* The game is crashing or freezing:
1. Force close the app completely and restart it.
2. Ensure your device's operating system is updated to the latest version.
3. Restart your device to clear temporary memory.
4. If the issue persists, try reinstalling the app. Note: Reinstalling will reset local save data.