Shipping Policy

Thank you for visiting and shopping at CozCiderCo. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Australia Post Standard

3-5 business days

Free

Australia Post express

2 business days

$12.95

FedEx Overnight *

1-2 business days

$19.95

*Shipping times may vary for overseas deliveries

* Overnight delivery is only available for orders with delivery addresses within the metro areas in australia.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

CozCiderCo. ships to addresses within Australia, America, Canada, Asia and India

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

CozCiderCo. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

CozCiderCo. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

we currently ship to America, Canada, Asia and India

Returns Policy

In order to be eligible for a refund, you must return the product within 30 calendar days of your purchase.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you have used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is returned after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions, feel free to contact our customer support team.