Effective Date: April 12, 2026
Courier Matrix, Inc. (“Courier Matrix,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how the Courier Matrix mobile application collects, uses, stores, and protects user information.
By using the Courier Matrix app, you agree to the practices described in this Privacy Policy.
We may collect the following information when you use our app:
Full name
Phone number
Email address
Pickup address
Delivery address
Booking notes or parcel-related details
Selected courier service
Shipment type
Parcel category
Weight and related delivery details
Booking history submitted through the app
Device type
Operating system version
App version
Basic diagnostic information for performance and stability
We only collect information that is necessary to provide courier, booking, support, and service-related functions.
We use collected information for the following purposes:
To process shipment and booking requests
To manage pickup and delivery service operations
To improve app performance, design, and user experience
To provide customer support and respond to user inquiries
To communicate important service updates
To maintain service security, reliability, and fraud prevention
To comply with legal obligations where applicable
We do not use your data for misleading, deceptive, or unauthorized activities.
Courier Matrix does not sell your personal information.
We may share limited information only when necessary in the following cases:
With internal staff or authorized service teams for courier operations
With logistics, dispatch, or support personnel involved in fulfilling your booking request
When required by law, regulation, legal process, or lawful government request
To protect the rights, safety, and security of Courier Matrix, our users, or the public
Any sharing is limited to what is reasonably necessary for service delivery or legal compliance.
We take reasonable technical, administrative, and organizational measures to protect your personal information from:
Unauthorized access
Misuse
Loss
Alteration
Unauthorized disclosure
While we strive to protect your information, no digital system can guarantee absolute security. Users should also protect their devices and account access responsibly.
We retain personal and booking information only for as long as necessary to:
Provide courier and support services
Maintain business and operational records
Resolve disputes
Enforce agreements
Comply with legal and regulatory obligations
When information is no longer required, we take reasonable steps to delete or securely handle it.
Depending on your location and applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information, subject to legal and operational requirements
Contact us regarding privacy concerns
To exercise these rights, users may contact us through the Contact Us section of the app.
Courier Matrix is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that information from a child under 13 has been submitted without appropriate consent, we will take reasonable steps to delete such information.
Courier Matrix only requests permissions that are necessary for app functionality, user support, or operational improvement.
We do not request unnecessary or high-risk permissions without a valid service reason. We do not use deceptive permission practices.
If future features require additional permissions, those permissions will only be used for legitimate app functionality and in accordance with platform policies.
Courier Matrix may use trusted third-party services for app hosting, analytics, communication, or technical support. Such services may process limited technical or operational information as necessary to support app functionality.
We aim to work only with service providers that apply reasonable privacy and security standards.
If you access the app from outside the country where our systems or service providers operate, your information may be processed and stored in other jurisdictions in accordance with applicable laws and this Privacy Policy.
By using the app, you understand that your information may be transferred and processed as necessary for service operations.
We may update this Privacy Policy from time to time to reflect:
Service improvements
Legal or regulatory changes
Operational updates
New features or platform requirements
Updated versions will be posted within the app or through associated service channels. Continued use of the app after updates means you accept the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at:
Courier Matrix, Inc.
thomasterrence014@gmail.com