Costcomate 技術支援 / Support
最後更新日期 / Last updated: 2026 年 9 月 29 日 (September 29, 2026)
感謝您使用 Costcomate！我們致力於為您提供直覺、流暢且可靠的購物輔助與清單瀏覽體驗。若您在使用上有任何疑問、遇到技術異常，或有新功能建議，歡迎隨時與我們聯繫。
Q1: 我的自訂資料與設定會存放在哪裡？
A: 所有偏好設定與清單紀錄均存放在您的裝置本地端，不會上傳至第三方伺服器，保障您的資料安全與隱私。
Q2: 遇到 App 當機、閃退或顯示異常該如何處理？
A: 請先嘗試將 App 完全關閉後重新開啟，或前往 App Store 確認是否有更新版本釋出。若問題依然存在，請透過下方信箱聯繫我們，並附上您的裝置型號與 iOS 系統版本。
Q3: 如何提出功能建議或反饋意見？
A: 我們非常重視使用者反饋，歡迎直接來信與我們分享您的想法與需求。
若常見問題未能解答您的疑問，請直接寄信至技術支援信箱，我們將會盡快回覆您：
技術支援信箱：chaochiu@gmail.com
回報時建議附上資訊：
您的 iPhone / iPad 裝置型號
iOS 系統版本
問題發生的具體步驟或螢幕截圖說明
Thank you for using Costcomate! We strive to deliver an intuitive, responsive, and seamless companion app for your browsing and shopping experience. If you encounter any technical issues, have questions, or would like to suggest new features, we are here to help.
Q1: Where is my data and preference saved?
A: All your settings and customized lists are stored locally on your device. We do not upload your data to external servers.
Q2: What should I do if the App freezes, crashes, or displays incorrectly?
A: Please force close and restart the App, or visit the App Store to ensure you have updated to the latest version. If the issue persists, please contact us via email with your device model and iOS version.
Q3: How can I submit feature requests or feedback?
A: We welcome all user feedback! Please send your suggestions directly to our support email.
If you need further assistance or would like to report an issue, please contact our support team:
Support Email: chaochiu@gmail.com
Helpful Information to Include:
Device model (e.g., iPhone 15 Pro)
iOS version (e.g., iOS 18)
Description of the issue, steps to reproduce, or relevant screenshots