FAQ 常问问题

From standard meals (drinks not included) to activities on board, from sports and wellness facilities to evening entertainment, Costa Cruises include everything you could wish from a vacation. It does not include the extra facilities (drinks, excursions, spa treatments...) and service fees.

The number of bags you can carry on board varies depending on the length of your cruise:

• Cruise up to 7 nights in addition to hand luggage, one bag/suitcase per person.

• Cruise from 8 to 14 nights; besides hand luggage, you can bring a maximum of two bags/suitcases per person.

The recommended maximum weight per bag is 50 lbs (22kg). All baggage must pass through an x-ray security check before being boarded. It is prohibited to transport weapons, ammunitions, explosives, fireworks, gas and poisonous and infectious substances. If your cruise includes a flight, we suggest checking the weight allowance provided by the airline. 

Yes, if you have not entered the 23th week of pregnancy by the end of the cruise.

Please bring a medical certificate that verifies the expected due date and a good state of health. Please note that our ships are not equipped for assistance with pregnancy and birth.

Once on board, our staff will show you how to reach your cabin. You will find the Costa Card on the bed.

Please note that all even-numbered cabins are located on the left side of the ship and odd ones on the right.

Yes, to ensure people with disabilities have a wonderful cruise, all information regarding their specific needs must be provided at the time of booking. If a chaperone/caretaker and wheelchair are required, there is a limited number of wheelchairs on board our ships for emergencies, approved for use on board. Our ships also have fully equipped cabins free from architectural barriers with preferential boarding and disembarking, and a dedicated elevator for emergencies.

On board, each guest will receive a personal identification card: all costs will be charged directly to the account of the cabin with this Costa Card, so it will not be necessary to carry cash during your stay on the ship for daily expenses in the bars, in the boutique or for extra services. We will issue a receipt for each purchase, which must be signed by the guest. At the end of the cruise and before landing, you will receive a final bill with listed items of all purchases made on board.

Upon delivery, the Costa Card is already activated and will automatically charge your purchases to the account of the cabin. However, within 48 hours after boarding you must register your personal credit card (Visa, Mastercard or American Express) to ensure the coverage of card costs. We do not accept prepaid cards. Alternatively, you can pay a cash deposit of $150 dollars per person (in the following days it may be necessary to supplement this sum of the expenses incurred exceed the deposit). In the first 48 hours, the card costs may be temporarily disabled if the costs exceed $200 dollars (if not covered by a cash deposit or the registration of credit/debit cards).

Items found on board our ships will be delivered to the local lost and found location of Costa Cruises. Please contact the Contact Center to report a loss. If the object is found, we will send it directly to your house.

On a cruise, you can dress how you want: the dress is informal and casual. Garments must be suitable for the environments, season, destination and occasion: more formal for the gala dinner, more comfortable and casual for day time and trips. A jacket or shawl are always recommended.