not accurate. Information is not complete; more than one item is not included and/ or some sub-parts are missing. Presentation Portfolio is very well organized. Contents were word processed and professionally presented. The message is clearly articulated to the intended audience. Graphics (e.g., clip art, lines, text boxes) are extremely effective and enhance the content appropriately. Portfolio is organized. Contents were word processed, but fall below professional standards for appearance. The message is fairly clear and was designed around informing the intended audience. Graphics are somewhat effective and are used appropriately. Portfolio lacks organization. Writing is sloppy. Contents were not word processed or were word processed but include many errors. The message is not aimed at informing the intended audience. Graphics are not included and/or are not effective. Grammar and Spelling Writing is generally free of errors in spelling, punctuation, and grammar. Writing includes a small number (e.g., 1-3 per page) of errors in spelling, punctuation, and grammar, but the meaning of the writing is communicated. Frequent errors in spelling, punctuation, and grammar impair the effectiveness of the content, although meaning may still be distinguishable. Attention to accuracy is missing. 7 Source unknown Supplemental Rubric Sheet Instructions: This page can be used with any rubric. It allows the assessor to record qualitative observations and to assign weights to each of the criteria. Comments: If you wish to weight the ratings, use the following space. Criteria Rating x Weight Subtotal Write at least one thing you liked about how the student worked within the team: 9. Write at least one thing that the student could have done better within the team. Additional comments: 10From Job Connections Projects by Sheri Bidwell. Copyright 2000 by Pickaway-Ross JVS and Connections for Learning. Used with permission. Open Letter to Mystery Shopper Thank you for consenting to confidentially evaluate our hairstylists-in-training. You already fulfill a great service by allowing our students to sharpen their skills on live models. Through your comments, which we will use as a teaching tool, you can help our students develop into productive, responsible, hard-working professionals. A Mystery Shopper Questionnaire is attached to this letter. The questionnaire categories are described below. Please take this form home to complete and return it in the stamped, self-addressed envelope. The process is completely confidential; we tell the students they have been shopped, but we do not reveal your identity. General Impression: We train our students to keep the salon neat and clean. They should pick up towels, clean mirrors, fold capes and put items they were using away. Please specifically describe the condition of the salon. Staff Response: We train our students to greet customers immediately with a smile and a friendly welcome. If they are meeting you for the first time, they should introduce themselves professionally and shake hands with you. You should be escorted to the student's work station and treated with respect at all times. Stylist Appearance: Our students must maintain proper grooming (e.g., keep their long hair back from their faces, manicure their nails, style their hair appropriately for the lab setting). They must be in a neat uniform, wear make up professionally, and have excellent hygiene. Nonverbal Skills: Students are taught to maintain comfortable eye contact with their patrons, to smile sincerely, and to personally escort patrons to their stations. Rapport: This is a personal judgement. How comfortable did you feel with your stylist? Did you not only like the stylist, but respect his/her behavior and technical skills? Please support your opinion with a brief explanation. Discovery Process: Our stylists are trained to ask you questions before, during, and after the service. They should ask you about types of medications you take, what kind of lifestyle you have, if you have any problems with your hair or style that you would like to correct, and so forth. The next step is to help you solve your haircare problems by offering conditioning treatments for dry hair, suggestions to enhance your natural color, or advice on products that will help you. Conversation: Our students are trained to talk about hair-related topics so that the patron can style his/her own hair at home. They may also talk socially, but must avoid controversial subjects and gossip. Close: Each student is trained to thank you, ask you to come again, and to ask for a referral. Other comments: Please tell us any comments that you wish to make which were not included in this survey. Thank you for your time. We appreciate your important contribution! o 0 0 oo a a Mystery Shopper Questionnaire Stylist's name