SHIPPING POLICY

While we wish we could hand-deliver each and every order to you, we trust that your package will arrive safely through the hands of others. If, for some reason, your package arrives damaged, please contact us within 24 hours of delivery at candles@awholenewlight.com and we will help resolve your issue quickly.

Normal processing time for orders is 1-10 business days (approximately 1-2 weeks), longer during peak selling seasons. (September - December) 

A Whole New Light is not responsible for orders left in mailboxes or in the sun that may be exposed to too much heat, resulting in excessive candle "sweat" or melting. It is the customer's responsibility to monitor the arrival date of their order to retrieve it in a timely manner. We recommend having your order ship to an office or workplace during the summer if you work outside the home.

Some liquid/droplets on the top of your candle is normal during warmer months and should be dabbed off before lighting your candle.

Customers are responsible for contacting the shipping carrier regarding lost, stolen or missing packages. Customers are also responsible for filing postal claims for damaged/lost/stolen items with the postal system USPS  or UPS.