Publisher: DueTrack
Contact: duetrackbd@gmail.com
GET HELP
Questions, bugs, or feature requests? Email duetrackbd@gmail.com. We read every message, and feedback from working technicians shapes the roadmap. We aim to reply within a few business days.
When reporting a bug, it helps to include:
• Your iPhone model and iOS version
• The app version (shown at the bottom of the More tab)
• What you were doing and what went wrong
FREQUENTLY ASKED QUESTIONS
Does Coolbench work offline?
Yes. Calculators, the PT chart, refrigerant data, EPA 608 prep, lessons, and troubleshooting all work fully offline. Only the AI Coach needs an internet connection.
Do I need an account?
No. There is no account, login, or sign-up.
What does Coolbench Pro include, and is it a subscription?
Pro is a one-time purchase (not a subscription) that unlocks all calculators, the full refrigerant set, premium EPA 608 prep, and the AI Coach. No recurring charges.
I bought Pro on another device or reinstalled — how do I get it back?
Open the More tab and tap Restore Purchase. Use the same Apple ID you purchased with.
Why does the AI Coach sometimes say it needs internet?
The AI Coach is an online feature. If you have no connection, it will tell you to reconnect. Everything else keeps working offline.
Why won't the AI Coach answer non-HVAC questions?
By design, the Coach only helps with HVAC/R topics to stay focused and useful in the field.
Are the calculators and AI answers guaranteed accurate?
They are estimates and reference guidance. Always verify against manufacturer specifications and follow applicable codes. See our Terms of Use.
REFUNDS
Purchases are handled by Apple. Refund requests are processed by Apple through your App Store account.