eBay Customer Service Contacts

• How to reach a person at eBay

• Main: (408) 376-7400

• Customer Service: 

• ebay.com

eBay’s mailing address

2025 Hamilton Ave
San Jose, CA 95125
https://www.ebay.com

eBay’s executive customer service contacts

Primary Contact
Cornelius Boone
Senior VP u0026 Chief People Officer
2025 Hamilton Ave
San Jose, CA 95215
cboone@ebay.com

Alternative email address:  coboone@ebay.com

Secondary Contact
Stefanie Jay
Chief Business u0026 Strategy Officer u0026 Senior VP
2025 Hamilton Ave
San Jose, CA 95125
stefanie.jay@ebay.com
(650) 822-4130

Chief Executive
Jamie Iannone
President and CEO
2025 Hamilton Ave
San Jose, CA 95125
jiannone@ebay.com
(408) 376-7400

You can contact eBay US customer service through the following methods:

1.     Online Help Center:

• Visit the eBay Help Center to find answers to your questions.

• You can also select “Contact Us” at the bottom of the page to get assistance.

2.     Phone:

• Call eBay’s toll-free phone number in the U.S.: 

• Average wait times typically range from 5 to 15 minutes.

3.     Live Chat:

• Sign in to your eBay account.

• Click the “Help & Contact” link.

• Chat with a live agent during their business hours.

If you need to get a refund on eBay, here are the steps you can follow:

1. Log into your eBay account on the eBay website using your username and password.

2. Click on “My eBay” in the upper-right-hand corner of your screen to reveal a drop-down menu.

3. Select “Purchase history” from the menu. This will allow you to view your recent purchases.

4. Find the order for which you want a refund and click on it.

5. From the dropdown menu, select “Send refund.”

6. Choose a reason for the refund (such as “item not as described” or “changed my mind”).

7. Specify the refund amount for the item or the entire order.

8. Enter the refund amount and select “Send refund.”

You’ll receive an email confirming that the refund has been initiated and another email once the refund is complete. The refunded amount will appear in your order details.

Remember that you can refund up to 100% of the transaction, and if you’re issuing a partial refund, the amount will be split proportionally across each item in the order.

eBay is an e-commerce commerce based in San Jose. It facilitates consumer-to-consumer and business-to-consumer sales through its website.