Contact Cash App Support

Cash App is a mobile phone app developed by Square, Inc. The mobile app lets users transfer money to one another.

How to reach a person at Cash App

Main: (800) 969-1940

support@cash.app

How to Contact Cash App with Chat

1. Tap the profile icon in Cash App

2. Select Support

3. Select Start a Chat and send a message

Cash App’s executive customer service contacts

Primary Contact
Jess Weinreis
Senior Manager Customer Operations
1455 Market Street
Suite 600
San Francisco, CA 94103

Brian Grassadonia
Head of Cash App
1455 Market Street
Suite 600
San Francisco, CA 94103

Chief Executive
Jack Dorsey
Chief Executive Officer and President
1455 Market Street
Suite 600
San Francisco, CA 94103

For your security:

Cash App representatives will never ask you for your password, PIN, social security number, full card number, or sign-in code.

• We will never ask you to do a “test” transaction over the phone, social media, or by any other means.

• If you enable push notifications, we may send you push notifications directly from the app.

• The best way to contact Cash App Support is directly through your app or at the phone number listed above - this is the only phone number customers can call for Cash App Support.

If you need to file a complaint with Cash App customer service, follow these steps:

1.     Email complaint:

• Visit the Cash App Help Center and click on “Contact Support.”

• Alternatively, you can write to them at the following address:

o   1455 Market St., Suite 600, San Francisco, CA 94103.

2.    Complaint handling process:

• Quick resolution: Cash App aims to resolve complaints swiftly.

• Acknowledgment: If immediate resolution isn’t possible, they’ll acknowledge your complaint.

• Progress update: Most complaints are resolved within 3-15 working days, and you’ll receive updates on the progress.

• Final response: Ideally, you’ll receive a final response within three working days. If not, they’ll email you an explanation and provide a final response within 15 working days.