Cash App Customer Service Contacts

• Tap the profile icon in Cash App

• Select Support and Call (855) 735-0847

• Select Start a Chat and send a message

1.     Email complaint: 

Visit the Cash App Customer Service and click on “Contact Support.”

Alternatively, you can write to them at the following address:

1455 Market St., Suite 600, San Francisco, CA 94103.

2.    Complaint handling process:

Quick resolution: Cash App aims to resolve complaints swiftly.

Acknowledgment: If immediate resolution isn’t possible, they’ll acknowledge your complaint.

Progress update: Most complaints are resolved within 3-15 working days, and you’ll receive updates on the progress.

Final response: Ideally, you’ll receive a final response within three working days. If not, they’ll email you an explanation and provide a final response within 15 working days.

Primary Contact

Jess Weinreis

Senior Manager Customer Operations

1455 Market Street

Suite 600

San Francisco, CA 94103

Chief Executive

Jack Dorsey

Chief Executive Officer and President

1455 Market Street

Suite 600

San Francisco, CA 94103

Cash App representatives will never ask you for your password, PIN, social security number, full card number, or sign-in code.

We will never ask you to do a “test” transaction over the phone, social media, or by any other means.

If you enable push notifications, we may send you push notifications directly from the app.