Hey! If you are a customer of Starlink then you would know that it is provided by SpaceX  as a satellite internet service which helps you in accessing high speed internet in remote and underserved areas. Overall the Starlink has good features but sorry to say it lacks in an area of customer support and it doesn’t provide any service by which its customer can contact them directly.

Generally, when you search for the phone number or email Id of Starlink at a search engine and you fail to find it out. Then don't get worried it’s not only you who are unable to find it. Every Customer faces the same problem because Starlink doesn’t provide any phone number or email Id from its side to contact them.

If you want to contact Starlink Customer Support then you can go through these steps:

• First you have to visit the Starlink website at www.starlink.com or the app you should already have.

• Then you have to click on the support tab to review the topics listed there related to your issues or query in their support articles and FAQs and can find the answers of related issues.

• But if you don’t find it then you can submit the ticket by tapping the down thumb at the bottom.

• Then you can click my issue is not listed then a new message screen will appear where you have to fill a subject line with a few descriptive words in the upper column and in the lower you have to fill the  box to describe your issue in very clear and prescribed words.

• You can also attach some screenshots or images of your issues  in JPG format which will help you to describe your issue more clearly.

• Then select the submit button.

• Now wait for getting a response and don't panic if it takes a while to respond.

If you have submitted a support ticket to Starlink and want to check the status of it then you can go through these steps: 

• Firstly you have to visit the Starlink support website at www.starlink.com .

• There will be the Sign In  button at the top of the right corner of the page, tap it and have to log in to your account.

• If you have logged in successfully then tap on the Support option which will be located in the top navigation menu.

• There you can see the list of all your submitted support tickets under the My Activities option or all messages. 

• You can click on the ticket of which you want to check the status & you will reach the page where you will be able to find more details about your ticket and can check the status of your ticket also.

•  You can check there that your ticket is opened by the support team or not. And they are working on your issues or not.

• You can see if you have found any update or messages on your ticket and you can reply on them too if you have any further issue or query from this page.

If you want to get help quickly then you must have to go with the online ticket submitting system but if you have a complaint then you can send an email message to SpaceX at starlinkresolutions@spacex.com about the issues faced by Starlink.  And if you want an efficient email processing then you must have to include Consumer Complaint in the subject line of your email.

• No, Starlink doesn’t provide any phone number to the public for customer support. The only way you can contact them by their ticket submitting support system.

• You can also go through the comprehensive set of support articles and FAQs available at their website to find your answers to general queries or issues. 

You can’t contact Starlink if you do not have a Starlink account. You can contact only through their ticket submitting support system but for this feature you must have to be logged in at their app or website.

But you can take support from the FAQs available at their website page.

If you are getting an error while submitting a ticket then you can refresh your page then try it again, check that you have filled in all the details and description of your issue which you are experiencing.

Even after this if your issue is existing ( you are not able to submit the ticket) then you are a Pre order customer and not able to submit the ticket currently.

• Actually, Starlink doesn’t receive the same ticket again; it will be closed by it automatically.

• But if you want to add any details in your existing issue then you can visit the ticket page and can add a new message/reply.

Starlink doesn’t provide any live customer service so you can’t get any connection with a live representative. If you want any support then you can visit the website of Starlink and can submit the ticket by going through the methods which I have mentioned above.

You can get help only from the ticket submitting support system from Starlink and also can go through the comprehensive articles and FAQs related to general issues and queries which is available at their website. Sorry to say but it doesn’t provide any direct contact for its customer.