QuickBooks Payroll is a widely used accounting software tool that helps businesses manage payroll, tax filings, and employee benefits with ease. Whether you're a small business owner or manage a larger enterprise, there may come a time when you need assistance with QuickBooks Payroll services. Whether you're facing technical issues, need help with payroll tax calculations, or have general questions, contacting QuickBooks Payroll Services can provide you with the necessary support.
In this guide, we’ll cover the multiple ways to contact QuickBooks Payroll Services, their customer service availability, and provide answers to frequently asked questions (FAQ) that users often have when interacting with the payroll services.
A. Via Phone Support
QuickBooks offers phone support to help you resolve any issues or get answers to your payroll-related questions. Here’s how you can reach them:
QuickBooks Payroll Phone Number: You can contact QuickBooks Payroll Support directly by calling their helpline at 1-800-4INTUIT (1-800-446-8848).
When calling, you will need to follow the phone prompts to get connected to the Payroll department. Make sure to have your account information (such as the QuickBooks subscription ID or Payroll service license number) ready, as it may be required for authentication purposes.
B. Via Chat Support
For those who prefer a written method of communication, QuickBooks provides a live chat option. This can be an excellent way to get help without being on hold over the phone. To access the chat support, follow these steps:
Steps to Access QuickBooks Payroll Live Chat Support:
Visit the official QuickBooks website (https://quickbooks.intuit.com).
Navigate to the "Support" or "Help" section.
Select your product (QuickBooks Payroll).
Click on "Live Chat" or "Contact Us."
You will be prompted to enter your query or issue before being connected to a support agent.
C. Via Email
QuickBooks does not usually provide direct email support for payroll services, but they do respond to queries through their website's contact form. Here’s how to reach them via email-like communication:
Steps to Submit a Support Query:
Go to the official QuickBooks website.
Navigate to the "Help & Support" section.
Select the “Contact Us” option.
Submit a form detailing your issue or question.
You will receive a response in your email within a few business days.
D. Via Social Media
QuickBooks Payroll Services can also be contacted through their official social media channels. You may send them a direct message or post your query on their pages:
QuickBooks Facebook: https://www.facebook.com/IntuitQuickBooks/
QuickBooks Twitter: https://twitter.com/QuickBooks/
Social media responses may take longer compared to direct support, but it can be a quick way to get general information or learn from other users’ experiences.
E. Through a QuickBooks ProAdvisor
If you need personalized support, you can reach out to a certified QuickBooks ProAdvisor. These are trained professionals who specialize in QuickBooks and can assist you with more complex payroll issues. Many ProAdvisors offer one-on-one consulting or support. You can search for a ProAdvisor through the QuickBooks website.
It’s important to know when QuickBooks customer service is available so you can reach them during business hours.
Phone Support Availability: Monday through Friday, from 6:00 AM to 6:00 PM PT.
Chat Support Availability: 24/7 for most QuickBooks products.
ProAdvisor Support: Varies depending on the ProAdvisor you contact. Typically, you can schedule an appointment.
Keep in mind that support hours may vary depending on your region and subscription level.
Here are some common questions that users often have about QuickBooks Payroll Services, along with their answers.
Q1: What QuickBooks Payroll plans are available?
A: QuickBooks offers several payroll plans depending on your business needs. The primary plans include:
Core: Basic payroll features such as automatic tax calculations and direct deposit.
Premium: Includes features like workers' comp administration, same-day direct deposit, and HR support.
Elite: Offers full-service payroll with tax penalty protection, on-demand HR support, and a dedicated payroll expert.
You can compare the different plans and pricing on the official QuickBooks website.
Q2: How do I reset my QuickBooks Payroll password?
A: If you’ve forgotten your payroll service password or need to reset it, follow these steps:
Go to the QuickBooks Payroll login page.
Click on "Forgot Password" or "I forgot my user ID."
Enter your registered email address or user ID.
Follow the instructions in the email to reset your password.
Q3: How do I update employee information in QuickBooks Payroll?
A: To update employee details like contact information, tax information, or pay rate, follow these steps:
Open QuickBooks and navigate to the Payroll section.
Go to the Employees tab.
Select the employee whose information you wish to edit.
Click “Edit” next to the field you want to update.
Save the changes once you've updated the necessary information.
Q4: How can I set up direct deposit for employees?
A: Direct deposit can be set up in QuickBooks Payroll by following these steps:
Go to the Payroll Settings.
Select "Direct Deposit" under the Payroll Preferences section.
Enter your business's bank account information and verify it.
Next, for each employee, go to their payroll details and enter their bank account information.
Save the settings and run payroll, ensuring employees will receive direct deposits in their bank accounts.
Q5: What should I do if QuickBooks Payroll miscalculates taxes?
A: If QuickBooks Payroll has miscalculated taxes, it’s important to review the payroll settings to ensure all information (e.g., employee tax status, exemptions, local tax codes) is correctly entered. If everything looks correct and the error persists, contact QuickBooks Payroll support immediately by phone or chat for resolution.
Q6: How do I file payroll taxes using QuickBooks?
A: To file payroll taxes through QuickBooks Payroll:
Go to the Taxes tab within your Payroll section.
Click on the “Payroll Tax” button.
Review the taxes due, and click on the appropriate quarter or year to file.
Submit the tax forms electronically or print them for mailing, depending on your service plan.
QuickBooks Payroll automatically calculates, prepares, and files most payroll tax forms for you if you are on the Premium or Elite plan.
Q7: How do I cancel my QuickBooks Payroll subscription?
A: If you wish to cancel your subscription, follow these steps:
Log in to your QuickBooks account.
Go to the Billing and Subscription tab.
Click on “Cancel Subscription.”
Follow the prompts to confirm the cancellation.
Be sure to print or save any necessary payroll tax documents before canceling the service, as you may lose access to these after cancellation.
Q8: Can I switch from another payroll provider to QuickBooks Payroll?
A: Yes, you can switch to QuickBooks Payroll from another provider. QuickBooks allows you to import payroll data from previous providers. You will need to ensure all employee and tax information is accurately entered during the setup process.
Q9: Does QuickBooks Payroll offer tax penalty protection?
A: Yes, QuickBooks Payroll’s Elite plan offers tax penalty protection. If you receive a tax penalty due to an error made by QuickBooks, they will cover the penalty and any interest, up to a specific limit.
Q10: What are the payment options for QuickBooks Payroll?
A: QuickBooks Payroll offers several payment options including monthly or annual subscriptions. Payments can be made via credit card or directly from your business's bank account. Special pricing or discounts may also be available during promotions.
4. Additional Resources for QuickBooks Payroll
If you're looking for additional help or learning resources related to QuickBooks Payroll, here are a few options:
QuickBooks Community: https://quickbooks.intuit.com/community/ – An active forum where QuickBooks users and experts share tips, solutions, and advice.
QuickBooks Payroll Help Center: Access tutorials, troubleshooting guides, and video demonstrations from the official QuickBooks Help Center.
QuickBooks Learning Center: QuickBooks offers training sessions and webinars on payroll and other accounting features.
Conclusion
QuickBooks Payroll Services offer robust solutions for managing payroll, but as with any software, you might need help from time to time. Whether you prefer contacting support through phone, chat, social media, or seeking advice from a ProAdvisor, there are many ways to get the assistance you need. Make sure to also explore QuickBooks' self-help resources and community forums for quicker resolutions to common issues.
With this guide, you're now well-equipped with the information on how to contact QuickBooks Payroll Services and get answers to your frequently asked questions.