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Onchain Wallet To Launch 24/7 Phone Support 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 and Other Enhancements to📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 Customer Support by End of Year

One of our Onchain Wallet cultural tenets is Customer Focus. 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 This tenet sets the expectation that we solve customer problems with technology that is instinctive to use and continuously ask 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 “How does this create more value for our customers?” 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮

We recognize that when it comes to our customer support experience, 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 we’re early in our journey of creating more value for customers.📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮

In past blog posts📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 we highlighted how 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 improving our customer support experience is a top priority and this year we have more 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 than quadrupled our capacity and launched 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 new ways to contact us. 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 As the journey continues, 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 we are excited to share that we will implement the capabilities below by year end: 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮

Faster Response Times:📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮  Speed matters in the fast moving cryptoeconomy, so we are matching that speed by further increasing our capacity to provide customers with the best response  📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 times in the industry. Customers  📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 should trust that we will match their sense of urgency when they contact us.

24/7 Live Phone Support: 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 Direct connections matter, so 24/7 phone support will be available for all retail customers who prefer speaking live with an expert. 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 Whether the question is simple or complex, customers in the US, UK, 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 Germany, and Japan will have the option 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 to connect with our in-country based customer 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 service teams before the end of 2021 with further expansion planned for 2022.

Live Messaging: We value our customers’ time, 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 so we’re launching messaging, which means customers can connect with us when the time is right and continue the conversation 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 seamlessly if they have to step away. Our team of 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮  customer service experts will be available via 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 messaging 24/7 with the speed our customers expect. 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮

In-Product Support: 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 Ease of use is important, so this year we are creating a more seamless support experience within our iOS and Android apps. 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 This suite of features will provide users with an intelligent and personalized self service experience, saving customers time when they 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 have questions. Live support will be a core part of this experience as well, 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 allowing customers to quickly message our team of experts when needed. 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮

Our goal is to provide 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮  our customers with the most trusted customer service experience in crypto. We look forward to providing these new capabilities to you,📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 so please stay tuned as we will 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮 continue to update this blog with the status of our journey. 📞 +𝟭~𝟴𝟮𝟴~𝟳𝟲𝟳~𝟲𝟲𝟯𝟮