Virtual Private Network

Each time you log into your company VPN this is your first stop for a successful log in attempt.

1. Add your username and password for your company network.

2. Some vpn's require a push method pin add, insert it correctly and wait for the network to authenticate your log in credentials.

3. If your connected to your internet and company authenticates your current password than you will be connected.

4. If you're having complications, it may be your password change did not authenticate on the company network, your internet connection location area, or the vpn certificate need revalidation/update.

Multi Factor Authenticator 

This verification requires the 2nd authentication to ensure you are the correct person authorized to log into the network.

This should be initially set-up during your onboarding phase if done correctly you will receive a 2-digit code each time you log in . The method could vary depending on what you choose. Pin code, phone number, face recognition, or external key.

If there was a recent password change and it did not hit the network authentication can interfere with this process.

1. When you log in you will be prompted for your method of connection.

2. If the system recognizes your credentials on file you will be connected to the company network.  

3. Always check your internet and vpn connection.

Cloud Storage Common Issues

When data is stored in the Cloud it poses several issues due to the open access it poses to data breach and human errors.

CREATE A GREAT PASSWORD TO HELP ALLEVIATE UNAUTHORIZED ACCESS

Security Risk

• may lose some control over your files

• difficult to migrate some storage between providers 

• some data may be lost or not transferred

CREATE A GREAT PASSWORD TO HELP ALLEVIATE UNAUTHORIZED ACCESS

Service Challenges

• service outages can unprotect some files 

• slow operation of provider

SERVICE CHALLENGES CANNOT BE AVOIDED 

A PROVIDER WILL MAKE ANNOUNCMENTS OR SEND NOTIFICATION OF SOME UPDATES

Laptop Common Issues

Battery Drain

• physically check battery of physical damage

• while machine is off reset the battery drain insertion if available on the machine.

Slow Performance

• check you internet speed ratio

• close open tabs not being used

• run system updates

Connectivity Issues

• power hard shut down

• reseat the cables  

Display Issues 

• check screen display settings

• reset & restart check if settings are stable.

Keyboard pad touch malfunctions

• check for physical spills and try to dry

• check systems updates

• shut down the machine

• power back up

• check hardware settings

Don't panic But Be Alert.

LAPTOP

1. Remove laptop from lifted surface or a covered surface, there could be  a dust build up.

2. Make sure the laptop is on a flat cool surface that does not generate functional heat.

3.  Look at the age of the computer or if refurbished the computer fan could be bad.

4. Are you running too may applications simultaneously.

5. This issue could sometimes be affected by long-term use of the computer while editing large video files for hours or for days ; this affects the high-end applications

6. Malware virus issue in motion.

7. Close all of your open pages, application, shut down the computer for 5-30 minutes. 

8. Check if your system updates need to run and run on the machine if see the computer has cooled down.

DESKTOP

1. Do not touch any cords at the time that may be still activated. 

2. Your contact will help you diagnose, cool down the machine, and try to recover files at this time.

3. Contact your service desk and or warranty company and check your warranty for your further steps.

Common Issues

These small devices require special attention to protect the covering face because they scratch easily when dropped.

Charging Issues 

• dead charger / dead port - change the cord and socket

• non-working power socket- change socket

• faulty phone run software updates

• have provider evaluate the devices

App Crash or Freeze

•  run software updates

• delete app and reinstall app 

App Access Issues 

• check updates and run software updates

When these devices are giving irregular issues always take to provide to stay within its warranty to have repaired. Or provider determine if phone should be replaced.

Modems give issues sometimes. 

The modem connects you to the internet

The router connects you to the modem

The modem box is the house for the connection through the company provider. When issues arise its mostly likely a connection issue with the provider where you will need to:

1. Restart your modem 

2. Is there a power outage in your area, or service updates (I'm sure you are familiar with this scenario).

3. If you had a viable internet connection, and it stopped

4. Contact your ISP to work out details

5. If it is your work network, they will provide you with an update and further steps

Network issue there isn't much you can do because the connection is not something you would have control of to connect. Only the provider has access to your flow of internet/Wi-Fi connection.

Stand by as you wait for further updates from your ISP or your company service desk.

There are a multitude of cords for connections but the most you will have connection with starting from most frequently used are the following:

• HDMI - allows transmission of high quality audio and video between 2 devices.

• DISPALY PORT - allows monitor visual to display, enabling high quality video and audio

• USB-C to USB-C - allows multi use, connects docking stations to desktop or laptop, connects small devices.

• USB-A to RJ45 - allows router, modem, firewall

• USB-A to USB-B- allows printers, scanners

• USB-C to USB - allows dual ports to connect your device to particular connection ports available on your machine.

• RJ-45 - allows for your network connection 

• RJ-11- allows telephone connection overridden by TCP/IP connection softphone support connection.

• POWER CORD - allows the power for your device to turn on and show front end visibility.

These cords are viable in all of your major devices such as:

• desktop

• laptop

• dock station

• desk printer

• wired keyboard/mouse

• small devices