Privacy Policy :
This privacy policy governs the collection, possession, storage, processing, and handling of information collected from users and visitors of the CONCORD application , hereinafter referred to as the “application,” which was developed by the Software Engineer Muhammad Ayed , hereinafter referred to as the “developer.” ) With regard to the services provided by the developer, the application is an application that facilitates the sale and purchase of products and/or between suppliers or (“sellers”) and buyers, and it is intended for transactions between companies and merchants concerned with trade who hold commercial records concerned with the specialty of trade and not for personal or individual use. Once you use the application, you explicitly agree to our use of all the information that you provided and disclosed to us in accordance with this privacy policy. The developer may change or modify this privacy policy from time to time in accordance with its own discretion. Your continued use of the application after making any amendments or changes is considered an approval and acceptance of it, and it is recommended. Review this privacy policy periodically for any changes
Information we collect :
The information we collect generally falls into the following categories :
A- Information provided by you:
If you are a representative or employee of any buyer or seller, or if you are an individual merchant or buyer or seller, you may be asked to provide certain information for the application and the website, which may include the following :
1. Contact details necessary to register for the account on the application on behalf of the buyer or seller, including but not limited to (name, address, phone number, geographical location on a map, email)
2. Details provided when you subscribe to the application’s newsletter, survey, use live chat, open a technical fault, provide us with feedback about our services, or fill out any of our application forms.
3. Identity information, commercial registry, tax registration and/or information related to your company and its type, details of your facility registration, and information about the licenses granted to it under the law.
4. If you are a seller, details about your products that you would like to display, including but not limited to (batch number, product price, expiration date, live picture of the product)
5. If you are a buyer, the details and preferences that you would like to have in the goods that you may be interested in purchasing through the application, and any details or preferences related to your purchases.
6. Information about specific payment methods in relation to facilitating the payment process, transactions, purchases and payments through the application. This information may include, but is not limited to (bank accounts, billing and delivery information, credit/debit card numbers, card expiration dates) in order to facilitate buying and selling as well as To pay the price of purchasing products and paying for the services provided by the application or dealt with
7. Necessary information related to any disputes or to support complaints related to the application or goods purchased through the application
8. The information that you send to be published in the application may be available to the dealing public and thus can be accessed by any user of the Internet/application, so you must be careful in the information that you send to us for publication.
9. If you contact us via, but not limited to (email, chat, phone, or customer service), we may record a copy of your correspondence and may request additional information about your identity.
B- Information we collect automatically :
1. We will collect contact details and other information about Users from publicly available sources for the purposes of verifying Users and undertaking due diligence towards Users
2. We will collect details of user activities, transactions and interactions on the application, including information related to the types and specifications of products and services purchased, price and delivery information, records of disputes, complaints and communications between users and any information disclosed in any discussion forum.
3. From time to time we may also collect information about current and potential users during or in connection with trade shows, industry events and/or other events including contact names, addresses, telephone numbers, e-mail addresses.
4. If you visit our application, we will automatically collect certain information from your device, such as ( IP addresses , device type, browser type, geographical location, browsing patterns, and how you interact with our application and the products and services available on it. We collect statistical information about the application, visitors to the application, operating system, software and hardware features, number of sessions and unique visitors, and it allows us to collect this information. It is better for visitors who visit our application, such as where do they come from? What content interests them?
C- The most appropriate use of information:
We collect and use your information for the following purposes:
1- Verify your identity, perform security checks, implement the KYC rule, conduct due diligence against money laundering, and verify your basic information in order to set up user accounts.
2- Verify your eligibility to register as a user of the application in accordance with our privacy policy and terms of use
3- Set up/manage user accounts including providing login credentials and setting up basic application information
4- Providing users with customer service support, responding to inquiries and comments, and managing claims and disputes
5- Facilitating communication between the buyer and the seller through the application, processing transactions that take place through the application, paying dues between the buyer and the seller, and evaluating requests to withdraw money from sellers.
6- Evaluate and monitor account security and transaction risks for application users, and detect and attempt to prevent fraud, money laundering, and other security incidents.
7- Conduct research or statistical analysis in order to improve the content and appearance of the application and improve the product and service offerings on the application, including, for example, the use of anonymous data for machine learning purposes.
D- Exchange and disclosure of information:
1- The Concord application, platform, and company may disclose information to third parties. This disclosure may be a condition for granting you access to our services, executing your request, enhancing your experience, complying with our legal obligations, and enforcing our user agreement to prevent, detect, mitigate, and investigate illegal fraudulent activities related to our services. We do not disclose any personal information. To third parties without your explicit consent.
2- Concord and its application may disclose information if we are required to do so by law or in good faith if we believe it is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose information to law enforcement offices and third party rights owners. Third parties or to third parties in good faith if reasonably necessary to enforce our Terms of Use or Privacy Policy or to respond to claims that a posting or content violates the rights of a third party or to protect the rights, property or personal safety of our users or the public.
3- The application may provide aggregated or anonymized data to third parties, but when we do this, the information we share is in a non-identifying form that does not identify you personally.
4- We and our affiliates may share some or all of your personal information with another business entity if we or our affiliates plan to merge with or acquire that business entity or to reorganize, consolidate or restructure the business. In the event such a transaction occurs, Another business entity or new combined entity will follow this Privacy Policy with respect to your personal information
E- Information security procedures:
1- Protecting the confidentiality of information is our primary concern. Therefore, we seek to provide physical, electronic and procedural safeguards to protect the information that we process and keep. However, please note that although we endeavor to a reasonable degree to provide security for the information that we process and keep, no security system can prevent all violations. potential security
2- We keep all customer data in a secure, reliable facility protected by firewalls and other security devices
3- We regularly conduct vulnerability assessments and penetration testing of the application
4- Your personal information is stored in secure networks and can only be accessed by a limited number of people who have special access rights to these systems and are required to maintain the confidentiality of the information.
F- Your consent:
1- By using the application and/or by providing your information, you consent to the collection and use of the information that you disclose in the application in accordance with this privacy policy, including but not limited to your consent to share your information in accordance with this privacy policy. If you disclose any personal information related to others, you You acknowledge that you have the authority to do so and to allow us to use this information in accordance with this Privacy Policy
2- If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose that information.
G- Application cookies:
Like any application, website or any other service, we also use cookies. These files are used to store information, including your preferences and the pages that you accessed or visited on the application. The information is used to improve users’ experience by customizing the content of the application based on your browser type and/or Your other information
H- Ways to contact us:
If you have concerns about privacy or complaints about the application, please contact us with a full description and we will try to solve your problem. If you have any concerns or questions related to this privacy, you can send an email to service@concord-app.com and we will endeavor to resolve your complaints within a month. One from the date it is received
I- Legal rights:
We would like to make sure that you are fully aware of all your rights and that all users have the following rights:
1- The right to access: You have the right to ask the developer for a copy of your personal data, and we have the right to charge a small fee for this service or not.
2- The right to correction: You have the right to ask the company to correct any information that you believe is inaccurate, and you also have the right to ask the company to complete information that you believe is incomplete.
3- The right to erasure: You have the right to ask the developer and the application to erase your personal data according to certain conditions
4- The right to restrict processing: You have the right to request that the developer restrict the processing of your personal data in accordance with certain conditions
5- The right to refuse processing: You have the right to request that the developer refuse to process your personal data in accordance with certain conditions
6- The right to data transfer: You have the right to ask the developer to transfer the data it has collected to another organization or to you directly, according to certain conditions.
If you submit any of these requests to exercise one or some of these rights, we have one full resource to process this request and respond to you. In this case, please contact us.
J- Miscellaneous :
1- Third-party links: These are links from our application to other sites that may collect information about you, and the application does not bear any responsibility for the privacy practices or any content related to third parties.
2- Data Retention: We may retain the information you provided to the application for the duration of your use of the application and for a reasonable period thereafter. We also retain the information collected automatically for a period of up to two years, after which we may store it in the form of aggregate data. If you want us to delete this information, you can contact us via email. Email service@concord-app.com We will respond within a reasonable period. Please note that all or some of the data you provided or collected automatically may be necessary for the application to function properly. You also authorize us to share sales data with third parties or affiliated companies. The data disclosed will be on a consolidated level and will not constitute personal information.
3- Compensation: You agree and undertake to compensate us in any claim or dispute filed by a third party that arises from the disclosure of information by you to third parties, either through our application or in another way, or through your use and access to third-party websites, applications, or resources, and it shall not be held liable. The application bears no responsibility for any actions taken by third parties regarding your personal information, data, sensitive personal information, or any other information that you may have disclosed to those third parties.