Ledger.com/Start® | Getting Started — Ledger Support™

Ledger hardware wallets are designed to give you full control over your cryptocurrency by keeping your private keys offline and protected from online threats. If you’ve recently purchased a Ledger device, Ledger.com/Start® is the official and safest place to begin your setup. This guide walks you through everything you need to know to get started securely using Ledger Support™, from unboxing your device to managing crypto assets with confidence.

Why Start at Ledger.com/Start®?

Security is critical in crypto, and Ledger strongly recommends starting only at Ledger.com/Start®. This official onboarding page ensures you download authentic software, follow verified instructions, and avoid phishing or counterfeit apps. Third-party links or unofficial guides may expose you to risks, including fake Ledger Live apps or compromised firmware.

By using Ledger.com/Start®, you ensure:

• Genuine Ledger software downloads

• Official firmware installation

• Accurate device verification

• Step-by-step security guidance

What You’ll Need Before You Begin

Before setting up your Ledger device, make sure you have:

• A Ledger hardware wallet (Nano S Plus, Nano X, or newer model)

• A computer or smartphone with a stable internet connection

• A USB cable or Bluetooth connection (model-dependent)

• A quiet, private space to safely write down your recovery phrase

Never begin setup in a public or shared environment.

Step 1: Go to Ledger.com/Start®

Open your web browser and visit Ledger.com/Start®. The page automatically guides you based on your device model and operating system. From here, you’ll be directed to download Ledger Live, the official companion app used to manage your crypto assets.

Avoid downloading Ledger Live from app stores or search ads unless they redirect you to the official Ledger domain.

Step 2: Download and Install Ledger Live

Ledger Live is available for:

• Windows

• macOS

• Linux

• iOS

• Android

After downloading:

• Install Ledger Live on your device

• Open the app

• Choose “Get Started”

Ledger Live will guide you through selecting your Ledger device and verifying its authenticity.

Step 3: Set Up Your Ledger Device

When you connect your Ledger hardware wallet for the first time, you’ll see two options:

• Set up as a new device

• Restore from recovery phrase

If this is your first Ledger wallet, select Set up as a new device.

Create a PIN Code

You’ll be prompted to create a PIN code directly on the device. This PIN protects your wallet from unauthorized physical access. Choose a PIN that is difficult to guess and never share it with anyone.

Step 4: Write Down Your Recovery Phrase

This is the most important step in the entire setup process.

Your Ledger device will generate a 24-word recovery phrase, displayed only once on the device screen. Carefully write down each word in the exact order on the recovery sheet provided.

Important Security Rules

• Never take photos or screenshots of your recovery phrase

• Never store it digitally (cloud, email, notes app)

• Never share it with anyone, including Ledger Support™

• Anyone with this phrase can access your crypto

Ledger will never ask for your recovery phrase.

Step 5: Confirm the Recovery Phrase

To ensure accuracy, your Ledger device will ask you to confirm random words from your recovery phrase. This step verifies that you wrote it down correctly and understand its importance.

Once confirmed, your wallet setup is complete.

Step 6: Install Apps and Add Accounts

Using Ledger Live, you can now install crypto apps on your device, such as:

• Bitcoin (BTC)

• Ethereum (ETH)

• Solana (SOL)

• Polygon (MATIC)

• Many more supported assets

After installing an app:

• Go to Accounts in Ledger Live

• Click Add account

• Select the cryptocurrency

• Ledger Live will synchronize your wallet

You’re now ready to receive and manage crypto securely.

Step 7: Sending and Receiving Crypto

Receiving Crypto

To receive funds:

• Open Ledger Live

• Select the account

• Click Receive

• Verify the address on your Ledger device screen

Always confirm addresses on the device itself, not just on your computer or phone.

Sending Crypto

To send funds:

• Click Send in Ledger Live

• Enter the recipient address and amount

• Confirm transaction details on your Ledger device

Transactions are only approved when physically confirmed on the hardware wallet.

Ledger Support™: Help When You Need It

If you encounter issues during setup, Ledger Support™ is available through official help articles, FAQs, and guided troubleshooting. Common topics include:

• Device not recognized

• Ledger Live connection issues

• Firmware updates

• Recovery phrase restoration

• Genuine check verification

For security reasons, Ledger Support™ will never:

• Ask for your recovery phrase

• Ask for your PIN

• Ask you to send crypto

If anyone does, it’s a scam.

Keeping Your Ledger Wallet Secure

To maintain long-term security:

• Keep your recovery phrase stored offline in a secure location

• Use a strong PIN code

• Regularly update Ledger Live and device firmware

• Verify all transaction details on the device screen

• Beware of phishing emails and fake websites

Ledger.com/Start® should always be your reference point for official updates and instructions.

Final Thoughts

Starting your crypto journey at Ledger.com/Start® ensures a safe, verified, and user-friendly onboarding experience. With the support of Ledger Support™ and the security of a hardware wallet, you gain full ownership and control over your digital assets.

By following best practices and understanding how Ledger protects your private keys offline, you can confidently manage, send, receive, and grow your crypto portfolio—securely and independently.