Privacy Policy for Compass Customer Service 

Application: Compass Customer Service

Package Name: com.compass.customer.service

Effective Date: October 1, 2026

This Privacy Policy explains how Compass Customer Service ("we", "our", or "us") collects, uses, and discloses information when you use our mobile application and related customer service, warranty management, and billing management systems.

1. Information We Collect

We collect information to provide, maintain, and improve our services, facilitate service requests, generate GST invoices, manage warranties, and dispatch technicians.

• Personal Information: Name, phone number, email address, and physical service address when you register an account, raise a complaint, or generate invoices.

• Location Data: We collect approximate and precise location data (with user permission) to identify service delivery addresses, optimize technician routing, and provide real-time updates for on-site visits.

• Camera and Photos: With your permission, our app accesses the camera to scan QR codes/barcodes on warranty cards, appliances, and filter cartridges, or to attach images of faulty equipment for service reports.

• Payment & Billing Data: Transaction details, invoice numbers, and payment status for service charges. We support UPI QR codes and third-party payment gateways (such as Razorpay). We do not store or process sensitive payment credentials such as card CVVs or bank PINs.

• Device and Usage Information: Device model, operating system version, unique device identifiers, and crash logs to troubleshoot technical issues and optimize performance.

2. How We Use Your Information

• To process and manage customer complaints, maintenance requests, and AMC schedules.

• To generate and deliver digital warranty certificates, service reports, and GST-compliant invoices.

• To facilitate technician assignment and navigation to service locations.

• To send automated alerts, notifications, and reminders regarding service statuses and filter replacement schedules.

• To detect, prevent, and address security incidents, fraud, and technical issues.

3. Third-Party Services and Data Sharing

We do not sell your personal data. We only share information with reputable third-party service providers necessary to operate the application:

• Google Play Services: Core Android system services and security.

• Firebase (Google LLC): Cloud Firestore, Firebase Authentication, Cloud Storage, and Crashlytics for secure cloud storage and app stability.

• Razorpay: Payment processing for in-app settlements and digital receipts.

4. Data Storage and Security

All data transmitted between the application and our servers is encrypted using industry-standard SSL/TLS protocols. Cloud databases are hosted on secure Firebase / Google Cloud Platform infrastructure.

5. Data Retention and Deletion

We retain personal information only for as long as necessary to fulfill service agreements, warranty obligations, accounting requirements, and legal compliance.

Account & Data Deletion: Users have the right to request deletion of their account and associated personal data. To request data deletion, contact us at compassservicecare@gmail.com.

6. Permissions Requested

• Location (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION): Used to tag service locations and navigate technicians.

• Camera (CAMERA): Used for barcode/QR code scanning on warranties and appliance products.

• Notifications (POST_NOTIFICATIONS): Used for service alerts, technician arrival notices, and maintenance reminders.

• Exact Alarms (SCHEDULE_EXACT_ALARM): Used for timely filter replacement and AMC service reminders.

7. Children's Privacy

Compass Customer Service is a business utility and service management application not directed at children under the age of 13.

8. Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will notify users of any material changes by updating the date on this page or through an in-app notice.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us at:

• Application: Compass Customer Service

• Email: compassservicecare@gmail.com