Comfy E-Mobility Private Ltd.
This Privacy Policy sets out how Comfy E-Mobility Private Limited (“Company”, “we”, “our”, or “us”) collects, uses, stores, protects and discloses information of users (“you”, “your”) when you use our website, mobile application, or services (collectively, “Platform”).
Comfy E Mobility provides logistics and transportation services through E-Vehicle based delivery solutions, connecting customers and driver partners (“Services”).
This Policy is an electronic record under the Information Technology Act, 2000 and applicable rules.
By accessing or using our Platform and Services, you agree to the collection and use of your information in accordance with this Policy.
If you do not agree, please do not use the Platform.
· Name, contact number, email address
· Address, postal code, location details
· Account login credentials
· Payment and billing details
· Booking details, trip history, delivery data
· Preferences, feedback, reviews
· Transaction details
· Device type, OS, IP address
· App usage, crash logs, installed apps (where permitted)
· Real-time GPS location (foreground and background, with consent)
· Trip-related location tracking
· Government ID (Aadhaar, PAN, etc.)
· Vehicle details (Registration, Insurance, Fitness Certificate)
· Bank account details
· Profile photo
· Background verification (where permitted by law)
· Customer surveys, promotions, and referrals
· Contact list (only with explicit consent for referral programs)
We use your information to:
· Provide and improve our e-Vehicle logistics services
· Process bookings, payments, and transactions
· Enable real-time tracking and delivery management
· Communicate updates, alerts, and service notifications
· Provide customer support
· Prevent fraud and enhance safety
· Conduct analytics, research, and service improvements
· Send promotional offers (with opt-out option)
We may share your information with:
· Payment processors
· Technology and analytics providers
· Customer support vendors
· Name, contact number, and location (only as necessary for service fulfillment)
· Vendors, logistics partners, research partners
· Government agencies, courts, or law enforcement, when required by law
· In case of merger, acquisition, or restructuring
We do not sell your personal data.
We retain your data only as long as necessary for:
· Providing services
· Legal compliance
· Fraud prevention
Certain data (like transaction or trip history) may be retained as required by law.
We implement reasonable security practices under the IT Rules, 2011, including:
· Encryption and secure servers
· Access control mechanisms
· Regular security audits
However, no method of transmission over the internet is completely secure.
You have the right to:
· Access your personal data
· Request correction of inaccurate data
· Withdraw consent
· Request deletion (subject to legal obligations)
To exercise these rights, contact us at: support.comfyemobility@gmail.com
We use cookies to:
· Improve user experience
· Analyze traffic and usage
· Personalize services
You can disable cookies through your browser settings, though some features may not function properly.
You may withdraw consent at any time by contacting us.
However, this may limit your ability to use our Services.
Users shall not upload or share content that:
· Violates laws
· Is defamatory, obscene, or harmful
· Infringes intellectual property rights
· Threatens national security or public order
We reserve the right to suspend accounts for violations.
Our Platform may contain links to third-party websites.
We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time.
Changes will be posted on this page/mobile application.
For any privacy-related concerns:
Grievance Officer
Comfy E-Mobility Private Limited
44a/34c, Cliv Road Near Pwd Colony Rajapur
Prayagraj - 211001
India (IN)
Email: grievance.comfyemobility@gmail.com
For general queries:
Email: support.comfyemobility@gmail.com
You may request deletion of your account by writing to us.
We will process your request, subject to legal and operational requirements.