Terms & Conditions 

Enrolment Limitation

Our courses are designed for individuals aged 16 and above. Enrolment for individuals under 16 years of age will NOT be accepted and fees will not be refunded.

Payment Policy

• A refund is not available unless the conditions acknowledged in the registration form are met.

• Fees must be paid in full. Installment payment is not accepted. Any first payment will not secure a seat and the money will not be returned.  

• For late payment, you must have already filled out the registration form, and you must contact us first to obtain payment authorization. Sending money without notifying us may result in losing the funds.

• Current CCST students and staff receive a 25% discount on fees.

Class Registration and Access

• In the event that the number of students who register for a certain course exceeds a predetermined limit, we reserve the right to open an additional class on different days and times. However, the availability of additional classes is subject to instructor availability and other measures. Consequently, we may also consider closing the registration early.

• Upon sending the receipt, a payment confirmation email will be sent within two days, and after the end of the registration period, another email will be sent containing the link to access the class. It is your duty to make sure that you have both emails before the course starts.

Privacy

• The information you provide will be used solely for enrollment process. We will not share your information with third parties without your consent. In addition your email will be added to our contact list for updates on our activities. If you prefer not to receive these emails, please send us a request.

• Sharing the study materials and the recorded class videos with others is not allowed. Discovery of such actions will hold you accountable.

• The CIC has the right to share photos taken during classes on its social platforms. If you prefer to not appear in the media, you should notify us in advance.

Class Participation

• It is your responsibility to ensure that you have the necessary technology and internet access for class participation. The CIC is not responsible for technical issues. During the Class, the students should turn on their video cameras and use headphones, and the classes will not be recorded except in specific cases discussed with the administration (recordings are not available for download and will only be accessible for a few days).

• The language of instruction is mainly the English language. We expect students to have a good command of the English language. We cannot assist with any difficulties or discomfort that may arise as a result of this.

• Respectful behavior during class is a key. We reserve the right to expel students from the course without providing a refund and prohibit future enrollment if this clause is violated.

• You may request access to the recorded class video up to four times during the course. Please contact us in advance  to request the video for the upcoming class.

Class Change and Freeze * 

• Students have the right to request to change their class if they find the current class unsuitable for their learning needs. However, any such requests must be communicated to us within a maximum of 6 hours of attending the course. Furthermore, students can only choose to move to the class directly above or below their current level.

• Freezing the course is available by sending a freeze request to the CIC email within one week after the course starts. Please note that you freeze the amount of fees that you have paid and not the course itself; if any increments occur in the course fee, you will have to pay the extra fees. To maintain the freeze, you must attend the nearest subsequent course (you will be notified via email as the date approaches). Failure to attend the subsequent course cancels the freeze. 

CIC Attendance Certificate * 

• An attendance certificate will be issued upon completion of the level (A1, A2, B1, B2) subject to attending a minimum of 70% of classes and passing the final exam.

• Regarding students residing in Sudan who struggle to meet the minimum attendance requirement due to the network challenges, exceptional consideration will be given.

* Please note that certain terms and conditions mentioned here may not be applicable based on the course type.