Collision Sync Support

Welcome to Collision Sync Support.

Collision Sync is a workflow and quality-control platform built for collision repair shops and their employees. This support page provides help with account access, repair orders, workflow assignments, quality-control inspections, notifications, reports, shop access, billing status, and account deletion requests.

Contact Support

For help by email, contact:

sarkisdx@gmail.com

When contacting support, please include:

Your full name, your shop name, your sign-in email, the repair-order number if the issue involves a specific vehicle, and a short description of the problem.

For faster help through Telegram, use:

https://t.me/+ejRFLgjbReNhNmIx

Support Response Times

Standard support requests are usually answered within one to two business days.

Sign-in and account-access problems are prioritized during normal support hours.

For urgent workflow problems, write URGENT in the email subject and include the affected shop name and repair-order number.

Common Support Topics

Collision Sync Support can assist with:

Sign-in and password problems
Employee account access
Shop administrator access
Repair orders not appearing
Workflow assignments
Notifications and alerts
Quality-control inspections
Photos, notes, and signatures
Completed QC reports
Mobile app issues
Web dashboard issues
Subscription or shop-access status
Account deletion requests

Account Access

Collision Sync accounts are normally created and managed by participating collision repair shops.

Employees who need their access changed or removed should first contact their shop administrator.

If the shop administrator cannot resolve the issue, contact Collision Sync Support using the email or Telegram information above.

Subscription and Billing Access

Collision Sync is provided to participating collision repair organizations through a business subscription.

Employees do not purchase subscriptions individually inside the mobile app.

If your shop’s access is inactive, please contact your shop administrator or Collision Sync Support.

Do not send payment card details, passwords, private API keys, or other sensitive credentials by email or Telegram.

Privacy and Data

Collision Sync may process account information, employee information, shop information, repair-order information, vehicle information, workflow activity, photos, inspection results, notifications, chat messages, and support requests.

Information is used to provide and maintain Collision Sync services, support users, improve reliability, protect accounts, prevent misuse, and meet legal or business requirements.

For complete privacy information, visit the Collision Sync Privacy Policy page.

Account Deletion Requests

To request deletion of a Collision Sync account, email:

sarkisdx@gmail.com

Use this subject line:

Collision Sync Account Deletion Request

Include the following information:

Your full name
Your sign-in email
Your shop name
Whether you want an employee account deleted or the entire shop account deleted
A short explanation of the request

Collision Sync may need to verify your identity, account ownership, or administrator authority before completing the deletion.

Employees requesting removal from a shop should contact their shop administrator first.

Some information may be retained when required for security, fraud prevention, legal compliance, billing records, dispute resolution, or legitimate business recordkeeping.

Information that is no longer required will be deleted or de-identified according to applicable requirements.

Security Notice

Never send the following through email or Telegram:

Passwords
Credit card numbers
Stripe secret keys
Firebase service-account keys
Apple certificates
Android keystores
Private API keys
Authentication tokens

Collision Sync Support will never ask you to send a full password or private secret key.

Business Contact

Business: Collision Sync
Support Email: sarkisdx@gmail.com
Telegram Support: https://t.me/+ejRFLgjbReNhNmIx