Collision Sync Privacy Policy

Effective Date: July 21, 2026
Last Updated: July 21, 2026

Collision Sync respects your privacy and is committed to protecting information used through the Collision Sync mobile application, website, and related services.

This Privacy Policy explains what information Collision Sync may collect, how that information is used, when it may be shared, how it is protected, and the choices available to users.

By using Collision Sync, you acknowledge the practices described in this Privacy Policy.

1. About Collision Sync

Collision Sync is a business workflow and quality-control platform designed for collision repair organizations and their authorized employees.

Participating collision repair shops may use Collision Sync to manage repair orders, vehicle workflow stages, employee assignments, quality-control inspections, photographs, notes, reports, notifications, and internal communications.

Collision Sync accounts are generally created or authorized by participating collision repair organizations.

2. Information We May Collect

The information collected depends on how a shop configures and uses Collision Sync.

Account and Contact Information

We may collect:

• Full name

• Email address

• Username or account identifier

• Employee role

• Shop or organization name

• Authentication and login information

• Support contact information

Passwords are processed through authentication services and are not intended to be visible to Collision Sync personnel.

Shop and Business Information

We may collect:

• Shop name

• Business contact information

• Shop address

• Employee and technician information

• Shop settings

• Workflow preferences

• Subscription or account-access status

Repair Order and Vehicle Information

Participating shops may enter or upload:

• Repair-order numbers

• Vehicle identification numbers

• Vehicle year, make, model, and related information

• Customer information entered by the shop

• Repair status and workflow stage

• Employee and technician assignments

• Repair notes

• Task-completion information

• Quality-control findings

• Final bill or report information

• Dates and timestamps associated with repair activity

Photos and User Content

Users may upload or create:

• Vehicle photographs

• Damage photographs

• Inspection photographs

• Scan and alignment documentation

• Signatures

• Notes

• Internal chat messages

• Quality-control findings

• Files associated with repair orders

Users and participating shops are responsible for ensuring that they have permission to upload this content.

Device and Technical Information

We and our service providers may receive limited technical information, including:

• Device type

• Operating system

• App version

• Device or installation identifiers

• Internet Protocol address

• Authentication activity

• Error, crash, and diagnostic information

• App performance and interaction information

Notifications

When notifications are enabled, we may process:

• Push-notification tokens

• Notification preferences

• Notification delivery information

• Notification interaction information

Users can manage notification permissions through their device settings.

Support Communications

When you contact support, we may collect:

• Your name

• Email address

• Shop name

• Telegram contact details you voluntarily provide

• Repair-order number associated with the issue

• The contents of your support request

• Screenshots or files you voluntarily submit

3. How We Use Information

We may use information to:

• Provide and operate Collision Sync

• Authenticate users

• Connect employees to the appropriate shop

• Display and manage repair orders

• Assign workflow tasks

• Process quality-control inspections

• Store and display photos, notes, messages, and reports

• Send workflow alerts and notifications

• Maintain employee roles and permissions

• Provide customer support

• Diagnose and correct technical problems

• Protect accounts and prevent misuse

• Maintain reliability and security

• Process and verify organization subscription status

• Improve application functionality

• Comply with legal requirements

• Resolve disputes

• Enforce applicable agreements

Collision Sync does not sell personal information to advertisers.

Collision Sync does not use personal information for cross-app advertising tracking.

4. Participating Shop Responsibilities

Participating collision repair organizations control much of the information entered into Collision Sync.

Each shop is responsible for:

• Deciding which employees receive access

• Assigning appropriate roles and permissions

• Ensuring that repair-order and customer information is entered lawfully

• Responding to privacy requests involving records controlled by the shop

• Removing employee access when employment or authorization ends

• Following applicable privacy, employment, insurance, and repair-industry requirements

When Collision Sync processes information for a participating shop, the shop may be the organization primarily responsible for that information.

5. How Information May Be Shared

Within the Authorized Shop

Information may be visible to authorized administrators, managers, estimators, technicians, quality-control personnel, and other employees according to their assigned roles.

Service Providers

We may use third-party providers for:

• Cloud hosting

• Database services

• User authentication

• File and photo storage

• Push notifications

• Error monitoring and diagnostics

• Email and support communications

• Payment and subscription processing

• Website hosting

These providers may process information only as necessary to provide their services.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with law, regulation, court order, or valid legal process

• Protect the rights, property, or safety of Collision Sync, users, participating shops, or others

• Investigate fraud, security incidents, or misuse

• Enforce applicable terms or agreements

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to appropriate safeguards.

6. Firebase and Google Services

Collision Sync may use Google Firebase services, including Firebase Authentication, Cloud Firestore, Cloud Storage, Cloud Messaging, and related infrastructure.

These services may process account identifiers, authentication activity, device information, Internet Protocol addresses, application data, stored files, notification tokens, and diagnostic information as necessary to provide their services. Firebase documents that some services process technical information such as IP addresses, user-agent information, authentication data, and service-specific identifiers.

7. Payment Information

Organization subscriptions may be managed through the Collision Sync website using a third-party payment processor such as Stripe.

Collision Sync does not intend to directly store complete payment-card numbers.

Payment processors may process:

• Billing contact information

• Payment-card information

• Transaction information

• Subscription status

• Payment history

• Fraud-prevention information

The payment processor’s privacy policy applies to information submitted directly to that provider.

The iOS mobile app does not sell individual consumer subscriptions through the app. Access is generally provided through a participating collision repair organization.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide Collision Sync services

• Maintain active shop and employee accounts

• Preserve repair and quality-control records requested by participating shops

• Meet contractual and legal obligations

• Maintain security and prevent fraud

• Resolve disputes

• Maintain billing and business records

Retention periods may vary depending on the type of information, the shop’s instructions, legal requirements, and operational needs.

When information is no longer required, we may delete, anonymize, or de-identify it.

Backup copies may remain for a limited period before being removed through normal backup processes.

9. Account Deletion

Users may request deletion of their Collision Sync account.

Email:

sarkisdx@gmail.com

Use the subject line:

Collision Sync Account Deletion Request

Include:

• Your full name

• Your sign-in email

• Your shop name

• Whether you are requesting deletion of an employee account or an entire shop account

• A brief description of the request

Employees should also contact their shop administrator when requesting removal from a participating shop.

We may verify identity, account ownership, or administrator authority before completing a deletion request.

Deleting an employee account may not automatically delete repair-order or business records owned or controlled by the participating shop.

Certain records may be retained when reasonably necessary for legal compliance, security, fraud prevention, billing, dispute resolution, or legitimate business recordkeeping.

Apple requires privacy policies to explain data retention, deletion, and how users can request deletion or revoke consent.

10. Access, Correction, and Privacy Requests

Depending on your location and applicable law, you may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion

• Request a copy of certain information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

To make a privacy request, contact:

sarkisdx@gmail.com

We may need to verify your identity before responding.

When information is controlled by your employer or participating shop, we may direct the request to that organization.

11. Data Security

Collision Sync uses reasonable administrative, technical, and organizational safeguards designed to protect information.

These measures may include:

• Authentication controls

• Role-based access

• Encrypted network connections

• Cloud-service security controls

• Database and storage access rules

• Restricted administrative access

• Backup and recovery procedures

Firebase recommends using Firebase Authentication together with Firestore and Storage Security Rules to enforce user and role-based access.

No electronic system is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

Users must protect their credentials and report suspected unauthorized access promptly.

12. Children’s Privacy

Collision Sync is a business application intended for collision repair organizations and their authorized employees.

It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that information was collected directly from a child in violation of applicable law, we will take reasonable steps to delete it.

13. International Data Processing

Information may be processed or stored in the United States or other locations where Collision Sync or its service providers operate.

Privacy and data-protection laws may differ from those in your location.

Where required, appropriate safeguards will be used for international data transfers.

14. California Privacy Notice

California residents may have rights under applicable California privacy laws, subject to legal limitations and exceptions.

These rights may include requesting access, correction, or deletion of personal information and obtaining information about certain data practices.

Collision Sync does not sell personal information and does not share personal information for cross-context behavioral advertising.

To submit a California privacy request, contact:

sarkisdx@gmail.com

15. Third-Party Links

Collision Sync may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party services.

Users should review the privacy policies of those services before providing information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we will update the “Last Updated” date at the top of this page.

Material changes may also be communicated through the application, website, email, or another appropriate method.

17. Contact Us

Collision Sync

Email:
sarkisdx@gmail.com

Telegram Support:
https://t.me/+ejRFLgjbReNhNmIx

Website:
https://www.collision-sync.com

Support Page:
https://sites.google.com/view/collision-sync-suppor/home

Privacy Policy Page:
https://sites.google.com/view/collision-sync-policy/home

Business Mailing Address:
[ENTER YOUR COMPLETE BUSINESS MAILING ADDRESS HERE]

© 2026 Collision Sync. All rights reserved.