last updated: march 29, 2026
this privacy policy explains how we collect, use, and process your personal information. by accessing our services via the meta horizon store, you agree to the collection and use of information in accordance with this policy.
to provide a functional multiplayer experience, we collect specific data through meta platforms, inc. and our backend provider, microsoft playfab:
user identifiers: meta id, playfab id, and in-game display name.
demographic information: your age (for safety rating compliance) and general location (city/region) for server optimization.
transaction data: receipts for in-game currency and cosmetic purchases to facilitate restores and refunds.
we use the collected data solely for the following purposes:
account synchronization: saving cosmetics and currency so they aren't lost during headset transfers or factory resets.
game integrity: monitoring for rule-breaking and issuing necessary player bans or restrictions.
service delivery: creating and managing your account via the playfab api.
customer support: processing refund requests and troubleshooting account issues.
we do not sell, trade, or transfer your personally identifiable information to outside parties.
note: your data is only shared with microsoft playfab (our backend service provider) to maintain your player profile. access is strictly restricted to authorized game administrators.
our service is not intended for children under the age of 13. we do not knowingly collect personal information from children under 13. if we become aware that a user under 13 has provided us with personal data, we will delete such information from our servers immediately.
we implement a variety of security measures to maintain the safety of your personal information:
your data is kept private and is never shown to the public.
unauthorized access attempts are monitored and addressed by our management team.
under various global privacy laws, you have the right to access, correct, or delete your personal data.
request deletion: users may request the permanent deletion of their account and all associated data via:
email: coldfearsupport@gmail.com
discord: https://discord.gg/EWsEQYvmj5
required info: please provide your in-game username and a clear statement of your request (e.g., "full account deletion").
if there are any questions regarding this privacy policy, you may contact us at:
email: coldfearsupport@gmail.com
discord: https://discord.gg/EWsEQYvmj5